Support for Microsoft Lync 2010 and Communicator 2007

Find support information and guidance for Microsoft Lync 2010, Communicator 2007 and Lync Server 2010, Office Communications Server.

Key Resources

Microsoft Lync Home Page
Visit the Microsoft Lync Home Page for product details, customer stories, news, and more.

Lync TechCenter on TechNet
Your destination for technical resources, tools, and expert guidance to ease the deployment and management of your Lync infrastructure.

Office Communications Server TechCenter on TechNet
The Office Communications Server TechCenter is the primary resource for IT Professionals providing links to technical resources including articles, downloads, blogs and forums.

Lync Developer Center
The Lync Developer Center is the primary resource for developing applications with the Microsoft Lync family of products.

Lync Server 2010 Resources
Review a comprehensive list of downloads, documentation and training for Lync Server on TechNet.

Learn more about Office Communications Server 2007 R2 at the TechNet Library
An overview of Office Communications Server 2007 R2 including resources for getting started, deployment planning, migration, operations, troubleshooting, development and more.

Communicator 2007 R2 Help
Review the list of Communicator 2007 R2 help, how to and FAQ.

Communicator 2007 Help
Review the list of Communicator 2007 help, how to and FAQ.

Got a question? Post a question in the Lync Server Forums
Ask your Office Communications and Lync Server questions in these forums. Most questions answered in 24 hours or less.

Community

Ask the Community

Got a question? Post a question in the Lync Server Forums
Ask a question in the Lync Server forums. Most questions answered in 24 hours or less.

TechNet Next Hop
Next Hop provides pertinent, short-format, technical articles between major releases of the product and associated product documentation.

Lync Blog World
Lync Blog World is your one-stop source for links and blog feeds about Lync Server.

Self Support Options

Self-Support Options

Search the Knowledge Base
Search the Microsoft Knowledge Base for technical solutions to common break-fix issues with Office Commuincations Server.

Got a question? Post a question in the Lync Server Forums
Ask a question in the Lync Server forums. Most questions answered in 24 hours or less.

Microsoft Premier Online (MPO)
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can select available support options on the Microsoft Partner Portal.

Assisted Support Options

Contact a Microsoft Support Professional via e-mail, online submission or phone.

Paid Incident Support
To contact a Microsoft Support Professional click on the product and version below that is applicable to you. We’ll ask you a few questions in order to serve you efficiently.

        Microsoft Lync
        Microsoft Lync Server 2010 Standard Edition
        Microsoft Lync Server 2010 Enterprise Edition
        Microsoft Lync 2010 Software Development Kit
        Microsoft Lync Server 2010 Software Development Kit
        Microsoft Lync Server 2010 Conference Call Control Software Development Kit
        Microsoft Lync 2010 Group Chat
        Microsoft Lync 2010 Group Chat Software Development Kit

Communicator 2007 R2
Communicator 2007 R2

        Office Communications Server 2007 R2
        Office Communications Server 2007 R2
        Office Communications Server 2007 R2 Attendant
        Office Communications Server 2007 R2 Best Practices Analyzer
        Office Communications Server 2007 R2 Group Chat
        Office Communications Server 2007 R2 XMPP Gateway

        Communicator 2007
        Communicator 2007
        Communicator 2007 Mobile R2 for Java

Office Communications Server 2007
Office Communications Server 2007

Communicator 2005
Communicator 2005

Live Communications Server 2005
Live Communications Server 2005

Live Communications Server 2003
Live Communications Server 2003

Contract Incident Support

Contact a Microsoft Support Professional using your TechNet Subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more.

Microsoft Premier Online
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Microsoft Software Assurance
Get volume licensing and additional benefits with the Microsoft Software Assurance program.

Support Lifecycle

View Support Lifecycle Information

Microsoft Support Lifecycle Policy
Visit the Support Lifecycle Policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

Lync Server Lifecycle Policies
To view Support Lifecycle information for a specific version of Lync Server or Office Communications Server, select the product and version below that is applicable to you.

Lync and Lync Server
Lync 2010
Lync 2010 Attendant
Lync 2010 Attendee
Lync for Mac 2011
Lync Server 2010 Enterprise Edition
Lync Server 2010 Standard Edition
Lync Server 2010 Capacity Planning Tool

Office Communicator 2007 R2
Office Communicator 2007 R2
Office Communicator 2007 R2 Phone Edition

Office Communications Server 2007 R2
Office Communications Server 2007 R2
Office Communications Server 2007 R2 Standard Edition
Office Communications Server 2007 R2 XMPP Gateway

Office Communicator 2007
Office Communicator 2007
Office Communicator 2007 Phone Edition

Office Communications Server 2007
Office Communications Server 2007 Standard Edition
Office Communications Server 2007 Enterprise Edition

Office Communicator 2005
Office Communicator 2005

Live Communications Server 2005
Live Communications Server 2005 Standard Edition
Live Communications Server 2005 Enterprise Edition
Live Communications Server 2005 Service Pack 1