Support for Windows Small Business Server

Help and support for Windows Small Business Server 2011, 2008 & 2003. Links to customer service and technical solutions.

For Windows Server Essentials support, visit the Windows Server Solution Center

Key resources

Key Resources

Windows Small Business Server Product Home Page
Visit the Small Business Server Home Page for product information, trial software, purchasing options, technical resources and more.

IT Professionals: Small Business Server TechCenter on TechNet
The Small Business Server TechCenter is the primary resource for IT Professionals providing links to technical resources including articles, downloads, blogs and community forums.

TechNet Library for Small Business Server
The TechNet Library is an essential source of information for IT Professionals using Microsoft tools, products, technologies and services. The TechNet Library includes how to and reference documentation, troubleshooting resources, technical articles, and more.

Got a question? Post a question in the Small Business Server Forums
Ask a question or search for answers in the Small Business Server forums. Experts are on hand to help.

Top Solutions

Remote Desktop Session Host is not supported on Small Business Server 2011 Standard Edition
This article describes how to troubleshoot issues related to installing the Remote Desktop Session Host role service on a computer that is running Windows SBS 2011 Standard.

Companyweb and SharePoint Central Admin not accessible after installing KB983444 or KB2345304
This blog provides troubleshooting tips for customers when Companyweb and SharePoint Central Admin not accessible after installing KB983444 or KB2345304.

The SBS 2003 and 2008 BPA have been updated
This blog outlines the new rules associated with the SBS 2003 and SBS 2008 BPA configuration file updates.

FixIT quick! SBS 2003 Performance Report error indicates an automatic service is not running
This article provides an automated fix to address an issue when SBS 2003 Performance Report indicates an automatic service is not running.

Exchange 2007 on SBS 2008  changes to trial mode and prompts for activation
This article provides a hotfix to address the following issue: Exchange Server 2007 unexpectedly changes to trial mode after you reinstall or repair the current installation of Exchange Server 2007 on a server that is running Windows Small Business Server 2008.

The default gateway is missing on a computer that is running Windows Server 2008 or Windows Vista
This article provides a hotfix to address the following issue: The default gateway is missing on a computer that is running Windows Server 2008 or Windows Vista after the computer restarts if the default gateway is set by using the Netsh command.

Community

Ask the Community

Got a question? Post a question in the Small Business Server Forums
Small Business Server Forum
Small Business Server 2011 Essentials Forum

Small Business Server Blog
The official Small Business Server blog.

Self-support options

Self-Support Options

Search the Knowledge Base
Search the Microsoft Knowledge Base for technical solutions to common break-fix issues with Small Business Server.

Got a question? Post a question in the Small Business Server Forums
Ask a question or search for answers in the Small Business Server forums. Experts are on hand to help.

Use Microsoft Connect to provide product feedback
Register for and use Microsoft Connect to provide product feedback directly to Microsoft product groups and to find workarounds for common issues.

IT Professionals: Small Business Server TechCenter on TechNet
The Small Business Server TechCenter is the primary resource for IT Professionals providing links to technical resources including articles, downloads, blogs and community forums.

Microsoft Premier Online (MPO)
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can select available support options on the Microsoft Partner Portal.

Assisted support options

Assisted Support Options

Contact a Microsoft Support Professional via e-mail, online submission or phone.

Paid Incident Support
To contact a Microsoft Support Professional click on the product and version below that is applicable to you. We’ll ask you a few questions in order to serve you efficiently.

Contract Incident Support

Contact a Microsoft Support Professional using your TechNet Subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more.

Microsoft Premier Customers
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Microsoft Software Assurance
Get volume licensing and additional benefits with the Microsoft Software Assurance program.

Support lifecycle

View Support Lifecycle Information

Microsoft Support Lifecycle Policy
Visit the Support Lifecycle Policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

Small Business Server Lifecycle Policies

To view Support Lifecycle information for a specific version of Small Business Server, select the product and version below that is applicable to you.

Last Review : March 15, 2013