Commerce Server 2007 Solution Center

Troubleshooting - Commerce Server 2007

• The Commerce Server checkout pipeline may fail after you install Windows Server 2003 Service Pack 2
  Describes a problem that occurs because Windows Server 2003 SP2 alters the configuration of MS DTC to require authentication. Describes a resolution.
• Event ID 36865 is logged after you unpack a site to a clean installation of Commerce Server 2007 Service Pack 1
  Describes a problem that occurs after you unpack a site to a clean installation of Commerce Server 2007 SP1, and event ID 36865 is logged in the Application log. Includes a resolution.
• Web site name cannot be changed on the destination server when you run a Commerce Server 2007 project for metabase replication
  Describes a problem that occurs when you run a Commerce Server 2007 project for metabase replication. The Web site name cannot be changed on the destination server.
• Replicated files in the CSSTemp folder are not deleted when a Commerce Server 2007 project is unsuccessful
  Describes a problem that occurs when a Commerce Server 2007 project is unsuccessful. Replicated files in the CSSTemp folder are deleted on the next successful replication. Provides a workaround.
• You can create a global variable that is not valid when you use the Commerce Server Staging (CSS) service in Commerce Server 2007
  Describes the behavior that a global variable accepts an invalid variable in Commerce Server 2007. This behavior is by design. The Commerce Server Staging service allows an invalid variable for customization purposes.
• The New Project Wizard cannot create a metabase project on a computer that is running Commerce Server 2007
  Describes a behavior that occurs when you use the New Project Wizard in the CSS console. Provides two ways to work around this behavior.
• FIX: The Commerce Server 2007 Catalog Manager does not open and you receive an error message after you create and register a custom culture
  Fixes a problem where the Commerce Server 2007 Catalog Manager does not open and you receive an error message after you create and register a custom culture.
• The CSS grantuser command and the CSS removeuser command do not work correctly in Microsoft Commerce Server 2007
  Describes a problem that occurs when you use the CSS grantuser or removeuser commands in Microsoft Commerce Server 2007. A user may be able to replicate content after you have removed that user.
• FIX: You receive a System.FormatException exception error message when you use the Upgrade Wizard in Commerce Server 2007 to upgrade from Commerce Server 2002 to Commerce Server 2007
  Fixes a problem that occurs when you try to migrate transaction-related data from Commerce Server 2002 to Commerce Server 2007.
• Error message when you try to roll back a successfully deployed project from the source server in Commerce Server 2007: "Could not rollback Project"
  Describes a problem where you cannot roll back a successfully deployed project from the source server in Commerce Server 2007.
• Error message when you click the Commerce Server 2007 server name in the Commerce Server Staging (CSS) MMC snap-in: "Server ServerName is available, but the Site Server Content Deployment service is not running"
  Describes an issue where you may receive an error message when you click the Commerce Server 2007 server name in the Commerce Server Staging (CSS) Microsoft Management Console (MMC) snap-in. Provides a method to resolve this issue.
• FIX: The Commerce Server 2007 Catalog and Inventory Schema Manager does not open and you may receive an error message after you create and register a custom culture
  Fixes a problem where the Commerce Server 2007 Catalog and Inventory Schema Manager does not open and you may receive an error message after you create and register a custom culture.
• FIX: You receive an error message when you execute an order pipeline in Commerce Server 2007
  Fixes a problem that occurs when you add the "Scale" property to a column tag that has a numeric data type in the OrderObjectMapping.xml file.
• FIX: Error messages are logged in the Application log when you unpack a Commerce Server 2007 site to the root folder of the IIS Web site and then you try to access the SiteCacheRefresh.axd URL
  Fixes a problem where error messages are logged in the Application log when you unpack a Commerce Server 2007 site to the root folder of the Internet Information Services (IIS) Web site and then you try to access the SiteCacheRefresh.axd URL.
• Commerce Server 2007 Staging Services does not replicate modifications or deletions of multiple choice catalog property definitions
  Fixes a problem in which a source catalog schema does not update on the destination catalog schema in Microsoft Commerce Server 2007 if the source catalog has a schema that contains a multiple choice property. A hotifx is provided.
• FIX: Error message when you try to import a virtual catalog in Commerce Server 2007 and in Commerce Server 2009: "You should create the category before using it as a parent category"
  Fixes an issue in which you receive an error message when you try to import a virtual catalog in Commerce Server 2007. A hotfix is provided.
• The sequencing information is not exported when you export a virtual catalog from Commerce Server 2007 Catalog Manager
  Fixes a problem in which sequencing information is not exported when you export a virtual catalog from Commerce Server 2007 Catalog Manager. Requires you to apply a hotfix to resolve it.
• Catalog import operations into Commerce Server 2007 Product Catalog by using an XML file fail when you transact the import process
  Provides a fix for a problem in which catalog import operations into Commerce Server 2007 Product Catalog by using an XML file fail when you transact the import process.
• Commerce Server 2007 product relationships may not be visible in Commerce Server Catalog Manager if the "Display Out of Stock Items" value is set to zero on the inventory resource
  Describes a problem that occurs when you set the "Display Out of Stock Items" value to zero on an inventory resource, and Commerce Server 2007 product relationships may not be visible in Commerce Server Catalog Manager. Includes a resolution.
• You may encounter a NotAuthorizedException exception when you set up the Commerce Server 2007 Health Monitor service according to the product documentation
  Describes an issue that you may encounter a NotAuthorizedException exception when you set up the Commerce Server 2007 Health Monitor service according to the product documentation.
• Commerce Server 2007 projects that run under the default user account may be unsuccessful because the Commerce Server Staging MMC snap-in may accept an invalid password for the default user account
  Describes a problem where you cannot run a Commerce Server 2007 project by using the default user account after you change the password by using the Local Users and Groups MMC snap-in. Provides a method to resolve this problem.
• Scripts may not run when you try to run a Commerce Server Staging project
  Describes a problem in which scripts may not run when you connect to a server by using a Terminal Server session or a Remote Desktop session. Resolution is provided.
• FIX: In Commerce Server 2007 and in Commerce Server 2009, the decimal type value for a variant property is saved incorrectly in Catalog Manager if the decimal separator for the computer uses a period (.)
  Fixes an issue in which the decimal type value for a variant property is saved incorrectly in Microsoft Commerce Server 2007 Catalog Manager if the decimal separator for the computer uses a period (.).
• FIX: Site users are not identified as registered users in the RegisteredUser table after you import the Web server log into the Commerce Server 2007 data warehouse if you use the CommerceDataWarehouseAuthenticationModule class in your Web site
  Fixes an issue in which site users are not identified as registered users in the RegisteredUser table after you import the Web server log into the Commerce Server 2007 data warehouse.
• Contention may occur if only one database file is used for the Commerce MSCS_CatalogScratch database
  Describes a problem that may occur when only one database file is used for the Commerce MSCS_CatalogScratch database. Includes a resolution to reduce the contention by using multiple database files.