Troubleshooting - Student 2007
- "The Shockwave animation player is not installed on your system" error message or Encarta starts with a blank screen
When you start one of the Microsoft Encarta products listed in the "Applies to" section, one or more of the following symptoms may occur: A blank screen appears upon Startup. You receive an error message that is similar to the following, although...
- Windows Installer error messages
Describes a problem that may occur if the Microsoft Windows Installer Service is damaged.
- You receive the "Internal Error 2755.1631" error message during Microsoft product installation
Describes how to troubleshoot installation error messages in Picture It!, Money, Encarta, Streets and Trips, Works, and Digital Image.
- You receive an "Error 1935" error message when you try to install Works, Student, or Encarta
Describes how to resolve an issue in which you receive an "Error 1935" error message when you try to install Microsoft Works, Microsoft Student, or Microsoft Encarta.
- Error message: Encarta Encyclopedia failed to connect to the Internet
When you click an Internet link in any one of the Microsoft Encarta products listed in the "Applies to" section, or if you click , and then click , you may receive any of the following error messages: Note You may not receive an error message but no...
- Encarta, MapPoint, or Streets and Trips may stop responding at the opening screen when you start the program
When you try to start one of the programs listed in the "Applies to" section, the program may stop responding (hang) at the opening screen.
- Error message when you try to start Student or Encarta: "Please wait while Windows configures"
Describes the error message that you may receive when you try to start Student or Encarta.
- You may receive a script error message when you start Encarta
Describes a script error message that you may receive when you start Encarta Reference Library 2003 or later versions.
- Error message when you try to view an Encarta Online Deluxe article: "Encarta Online Deluxe does not recognize this Passport sign-in"
Describes a problem where you receive a "Encarta Online Deluxe does not recognize this Passport sign-in" error message when you try to view an Encarta Online Deluxe article. Provides information about a resolution.
Last Review : May 23, 2012