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Forefront Identity Manager Solution Center

Help and support for Forefront Identity Manager 2010 R2 and 2010, and Identity Lifecycle Manager 2007. Links to customer service, downloads, and more.

Key resources

Forefront Identity Manager Product Home Page
Visit the Forefront Identity Manager Home Page for product information, trial software, purchasing options, technical resources and more.

Forefront Identity Manager TechCenter on TechNet
The Forefront Identity Manager TechCenter is the primary resource for IT Professionals providing links to technical resources including articles, videos, blogs and community forums.

Learn more about Forefront Identity Manager at the TechNet Library
An overview of Forefront Identity Management including technical documentation for Identity Management, Certificate management, and related topics.

Forefront Identity Manager 2010 Developer Reference
An overview of Forefront Identity Manager 2010 for developers with documentation on FIM Service, FIM Synchronization Service, and Certificate Management.

Forefront Identity Manager 2010 Troubleshooting Roadmap
Use this Troubleshooting Roadmap to help diagnose and resolve common issues encountered in the Forefront Identity Manager 2010 environment.

Got a question? Post a question in the Forefront Identity Manager 2010 Forums
Ask a question in the Forefront Identity Manager Forums. Most questions answered in 24 hours or less.

Downloads

Forefront Identity Manager 2010

Try it now: Forefront Identity Manager 2010
Download the final RTM version of Forefront Identity Manager 2010.

Forefront Identity Manager 2010 Hotfixes RSS Feed
Stay up-to-date on the latest Forefront Identity 2010 Manager hotfixes by subscribing to the RSS Feed.

Forefront Identity Manager 2010 Monitoring Management Pack
Download the Forefront Identity Manager 2012 Management Pack to discover and monitor FIM server components.

Identity Lifecycle Manager 2007

Identity Lifecycle Manager 2007 Feature Pack 1 Service Pack 1
Service Pack 1 provides the latest updates to Identity Lifecycle Manager 2007 Feature Pack 1.

Community

Forums and blogs

Got a question? Post a question in the Forefront Identity Manager 2010 Forums
Ask a question in the Forefront Identity Manager Forums. Most questions answered in 24 hours or less.

Got a question? Post a question in the Identity Lifecycle Forums.
Ask a question in the Identity Lifecycle Manager Forums. Most questions answered in 24 hours or less.

Identity Management Support Blog
Stay up to date on the latest support news from the Identity Management team.

Wikis

Forefront Identity Manager Resources Wiki
The home of community-generated content about Forefront Identity Manager that anyone can edit.

Certificate Management Resources Wiki
The home of community-generated content about Certificate Management that anyone can edit.

Self-support options

Search the Knowledge Base
Search the Microsoft Knowledge Base for technical solutions to common break-fix issues with Forefront Identity Manager.

Microsoft Identity Lifecycle Manager 2007 and Forefront Identity Manager 2010 Reference Guide
This quick reference guide provides information about Identity Lifecycle Manager 2007 and Forefront Identity Manager 2010 Sync Engine Configuration PowerShell commandlets.

Got a question? Post a question in the Forefront Identity Manager 2010 Forums
Ask a question in the Forefront Identity Manager Forums. Most questions answered in 24 hours or less.

Use Microsoft Connect to provide product feedback
Register for and use Microsoft Connect to provide product feedback directly to Microsoft product groups and to find workarounds for common issues.

Microsoft Premier Online (MPO)
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can select available support options on the Microsoft Partner Portal.

Assisted support options

Paid incident support

To contact a Microsoft Support Professional click on the product and version below that is applicable to you. We’ll ask you a few questions in order to serve you efficiently.

Contract incident support

Contact a Microsoft Support Professional using your TechNet Subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more.

Microsoft Premier Online (MPO)
Enterprise customers with a premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Get volume licensing with Microsoft Software Assurance
Get volume licensing and additional benefits with the Microsoft Software Assurance program.

Additional support options

Microsoft Pinpoint
Connect with thousands of Microsoft Certified companies to find products and services.

Support lifecycle

View support lifecycle information

Microsoft Support Lifecycle Policy
Visit the Support Lifecycle Policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

Forefront Identity Management lifecycle policies

To view Support Lifecycle information for a specific version of Forefront Identity Manager, select the product and version below that is applicable to you.