Troubleshooting

• Expression Media for Macintosh dialog boxes display shaded text boxes on a Mac OS X 10.5-based computer
  Describes problem in which text boxes appear dark gray after you install Expression Media on a Mac OS X 10.5-based computer.
• Error message when you try to enter a product key to activate Expression Media: "The key you have entered is not valid. Please enter a valid product key."
  Describes a problem in which you may receive an error message when you try to enter a product key to activate Expression Media.
• The file count under Catalog Folders in Expression Media is incorrect when you use the operating system to move files
  Describes a problem in which the file count under Catalog Folders in Expression Media is incorrect when you move files by using the operating system.
• Error message when you click a thumbnail image in an HTML gallery that you create by using Expression Media on a Macintosh: "No file exists at the address"
  Describes a problem that occurs because Expression Media may truncate long image file names. Provides a workaround.
• A comment that you enter on one page in Expression Media Notepad unexpectedly appears on every page
  Describes a problem that occurs when you enter a comment in Expression Media on a Windows-based computer.
• When you import an XML file as a media item in an Expression Media catalog, the XML file is displayed as a black square
  Describes a problem in which XML files that you have imported into an Expression media catalog are displayed as blank squares in preview mode and in thumbnail view.
• HTML documents are not rendered in Media view or in Thumbnail view in Expression Media
  Describes why .html files are not rendered in Expression Media. This behavior does not occur in the latest versions of Windows Vista.
• Expression Media stops responding when you try to import compressed Nikon NEF files
  Describes an issue in which you cannot correctly import compressed Nikon NEF files into Expression Media for Windows. Provides a workaround.
• The text boxes in some Expression Media dialog boxes have a dark gray background after you install Expression Media on a Mac OS X 10.5 Leopard-based computer
  Contains instructions about how to change the background color in Expression Media.
• List of issues that are fixed in Microsoft Expression Media Service Pack 1
  Describes the issues that are fixed in Microsoft Expression Media Service Pack 1.
• Script-based commands do not run in Expression Media when Korean is used as the operating system language on a Mac OS X-based computer
  Describes an issue that occurs in Expression Media when you select Korean as the operating system language on a Mac OS X-based computer. Expression Media SP1 resolves this issue.
• The subset of items is not displayed in the media viewing area when you click non-date-based categories in Expression Media
  Describes a problem that occurs when you try to filter media items by categories. Provides a resolution.
• Expression Media for Mac cannot render some EPS files when you save a slide show as a movie
  Describes that Expression Media for Mac cannot render some EPS files when you save a slide show as a movie. A resolution is provided.
• All the files from the local folder to which you save an HTML gallery are uploaded when you upload the HTML gallery to an FTP site in Expression Media
  Describes a behavior that occurs if the local folder to which you save an HTML gallery already contains files. Provides a workaround.
• You experience problems when you run Expression Media and you are using certain NVIDIA graphics cards
  Describes several problems that you may experience when you run Expression Media with some NVIDIA graphics cards. Provides a workaround.
• You cannot play Shockwave Flash (SWF) files in Expression Media
  Describes an issue that occurs when you import SWF files to Expression Media for Macintosh or to Expression Media for Windows. You cannot play the SWF files in Expression Media. Provides a resolution.
• The "Copy from items with same name" AppleScript that is included with Expression Media 2 for Macintosh may stop running after it processes the first file
  Describes a problem in which the "Copy from items with same name" AppleScript that is included with Expression Media 2 for Macintosh may stop running after it processes the first file.
• The path of the catalog folder is not updated when you click Reset Folder Path in Expression Media
  Describes an issue that occurs when you import a media file in Expression Media and then you move the imported media to a new folder that resides in the imported media's original folder. Provides a resolution.
• Expression Media cannot open Expression Media Notepad (.ivn) files
  Describes a behavior in which pictures and text do not appear correctly in the Expression Media Notepad window when you try to open Expression Media Notepad (.ivn) files in Expression Media.
• Files are not added to the catalog in Expression Media when you click "Expression Media Import"
  Describes a problem in which files may not be added to the catalog in Expression Media when you right-click a group of files and then click Expression Media Import. Provides workarounds.
• A password is stored in plain text when you add the password to a catalog in Expression Media
  Describes a problem in which anyone can open the .ivc file by using a text editor to retrieve the password after you add a password to a catalog in Expression Media.
• When you open a catalog in Expression Media on a Macintosh computer, the file type of the files in the catalog may not be displayed in the Info panel
  Describes a problem in which when you open a catalog in Expression Media on a Macintosh computer, and the file type is misreported as PNG in the Organize panel.
• Expression Media may crash when you drag a .tif file in Thumbnail view in Expression Media
  Describes an issue in which Expression Media may crash when you drag a .tif file in Thumbnail view in Expression Media. Resolution is to upgrade Apple QuickTime to QuickTime 7.2 or to a later version.
• Expression Media may close without warning on a Windows Vista-based computer when you click "Cancel" while you are importing lots of media files
  Describes a problem in which Expression Media may close on a Windows Vista-based computer when you cancel an import of lots of media files. A workaround is provided.
• Expression Media cannot correctly display the event date when you type a date that is before 1/2/1904 in the Event Date field
  Describes an issue in which Expression Media cannot correctly display the date if you type a date before 1/2/1904 in the Event Date field.