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System Center Essentials Solution Center

Key Resources

System Center Essentials Home Page
Visit the System Center Essentials Home Page for product details, downloads, news, management packs, and more.

Try it Now: System Center Essentials 2010 RTM
System Center Essentials 2010 RTM is here – a trial version is available.

System Center Essentials TechCenter on TechNet
The System Center Essentials TechCenter is the primary resource for IT Professionals providing links to technical resources including articles, webcasts, videos, blogs and community forums.

System Center Essentials Webcasts and Events
System Center Essentials webcasts are available on-demand.

Learn more about System Center Essentials at the TechNet Library
An overview of System Center Essentials including resources for getting started, deployment planning, monitoring, update management, software deployment and more.

Got a question? Post a question in the System Center Essentials Forums
Ask a question in the System Center Essentials forums. Most questions answered in 24 hours or less.

Community

Ask the Community

Got a question? Post a question in the System Center Essentials Forums
Ask a question in the System Center Essentials forums. Most questions answered in 24 hours or less.

System Center Essentials Community
Stay connected with the System Center Essentials community via blogs, forums, and more.

Blogs

System Center Essentials Team Blog
Stay up-to-date on the latest news from the System Center Essentials Team.

Self-Support Options

Search the Knowledge Base
Search the Microsoft Knowledge Base for technical solutions to common break-fix issues with System Center Essentials.

Post a question or search for answers in the TechNet forums
Ask a question or search for answers in the System Center Essentials forums. Experts are on hand to help. Most questions answers in 24 hours or less.

Microsoft Premier Customers
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can select available support options on the Microsoft Partner Portal.

Assisted Support Options

Contact a Microsoft Support Professional via e-mail, online submission or phone.

Paid Incident Support
To contact a Microsoft Support Professional click on the product and version below that is applicable to you. We’ll ask you a few questions in order to serve you efficiently.

System Center Essentials 2010
System Center Essentials 2010

System Center Essentials 2007
System Center Essentials 2007

Contract Incident Support

Contact a Microsoft Support Professional using your MSDN Subscription
As an MSDN Subscriber, you may be entitled to receive up to four (4) technical support incidents depending on your subscription level. These support incidents can be used to resolve technical break-fix issues in a non-production environment and are the equivalent of paid Professional Support incidents. You can use a technical support incident to find a solution to a production issue if you can replicate that issue in a non-production environment. Learn more.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Microsoft Software Assurance
Get volume licensing and additional benefits with the Microsoft Software Assurance program.

Additional Support Options

Microsoft Pinpoint
Connect with thousands of Microsoft Certified companies to find products and services.

Support Lifecycle

View Support Lifecycle Information

Microsoft Support Lifecycle Policy
Visit the Support Lifecycle Policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

System Center Essentials Lifecycle Policies

To view Support Lifecycle information for a specific version of System Center Essentials, select the product and version below that is applicable to you.

System Center Essentials 2010
System Center Essentials 2010

System Center Essentials 2007
System Center Essentials 2007
System Center Essentials 2007 SP1