Select the product you need help with

Support for Microsoft Office for Mac 2011 and 2008

Help and support for Microsoft Office for Mac. Links to customer service and technical solutions, downloads, and answers to top issues.

Getting Started

Office for Mac 2011

Office for Mac 2011 System Requirements
Lists the minimum system requirements for Office for Mac 2011.
How to troubleshoot Invalid product key errors in Office for Mac 2011
Provides steps to troubleshoot an error message that says: "The product key is not valid."
How to locate your product key
Provides information on how you can find your Office for Mac product key.
How to install office without a DVD drive
Provides information about how you can install Office for Mac 2011 without a DVD drive.
How to upgrade from Office for Mac Home & Student to Home & Business
Explains how you can upgrade your Home & Student version to the Home & Business version.
How to convert Office for Mac Trial into a full retail version of Office for Mac
Explains how you can continue to use Outlook for Mac by converting your Home & Student trial version to the Home & Business version.
Office for Mac 2011 Activation and Product Key information
Read over the frequently asked questions about how to activate Microsoft Office for Mac 2011.
How to completely remove Office for Mac 2011
Provides steps to completely remove Office for Mac 2011 from your computer.
Try Office for Mac 2011 free for 30 days
Install Office for Mac 2011 trial from this web page.

Office 2008 for Mac

Excel

Get started and get help with Excel 2011
Solver for Excel for Mac 2011
Use Solver to do what-if analysis to find profit-maximizing or risk-minimizing solutions, by automatically adjusting multiple input cells.
Explore the Knowledge Base
Browse the Knowledge Base to learn more.
Excel 2008 Community support
Post a question or browse for solutions in the Entourage 2008 community forums.
Excel 2011 Community support
Post a question or browse for solutions in the Entourage 2011 community forums.
Top Issues for Excel 2008
Review the top issues for Excel 2008.

Word

Outlook

Get started and get help with Outlook 2011
Top Issues for Outlook 2011
Review the top issues for Outlook 2011.
Explore the Knowledge Base
Browse the Knowledge Base to learn more.
Outlook 2011 Community Support
Post a question or browse for solutions in the Outlook 2011 community forums.

PowerPoint

PowerPoint and Others

Get started and get help with Powerpoint 2011
Explore the Knowledge Base
Browse the Knowledge Base to learn more.
PowerPoint 2008 Community Support
Post a question or browse for solutions in the Powerpoint 2008 community forums.
PowerPoint 2011 Community Support
Post a question or browse for solutions in the Powerpoint 2011 community forums.
Top Issues for Powerpoint 2008
Review the top issues for Powerpoint 2008.

Entourage and Other

Entourage

Explore the Knowledge Base
Browse the Knowledge Base to learn more.
Top Issues for Entourage 2008
Review the top issues for Entourage 2008.

Remote Desktop

Get started and get help with Remote Desktop
Help for Remote Desktop Connection Client, Messenger for Mac, and Communicator
This article describes where to find support information for these tools.
Explore the Knowledge base...
Browse the Knowledge Base to learn more.
Top Issues for remote desktop
Review these remote desktop top issues.

Communicator

Get started and get help with Communicator
Visit the help and how to center to get all you can out of Communicator.

Lync

Get started and get help with Lync
Browse the help and how to center to learn more about Lync.

Resources for Office 2008 for Mac

Top issues for Office 2008 for Mac

Top issues for Word
Top Issues for Excel 2008
Review the top issues for Excel 2008.
Top Issues for Powerpoint 2008
Review the top issues for Powerpoint 2008.
Top Issues for Entourage 2008
Review the top issues for Entourage 2008.
Top Issues for Messenger 2008
Top Issues for Remote Desktop 2008

Key Resources

Support Options

Find it myself

Self-support options

Office for Mac help and how to
Visit the the help and how to center to get all you can out of Office for Mac.

Office for Mac 2011 Service Pack is available for download
Microsoft Office for Mac Service Pack provides the latest updates, including improvements in stability, performance, and in security.

Search the KB: Office for Mac 2011
Search the Microsoft Knowledge Base for technical solutions to common break-fix issues for Office for Mac 2011.

Search the KB: Office for Mac 2008
Search the Microsoft Knowledge Base for technical solutions to common break-fix issues for Office for Mac 2008.

Self-support options for work

IT Pros: Office TechCenter on TechNet
Visit the Office TechCenter on TechNet for advanced troubleshooting and guidance for IT Pros.

Developers: Office Developer Center on MSDN
Visit the Office Developer Center on MSDN to learn about Office development.

Support for Small Business
Simple help and troubleshooting for small businesses.

Microsoft Premier Customers: Visit Microsoft Premier Online (MPO) for troubleshooting resources or to submit an incident online
Enterprise customers with a Premier account can visit Microsoft Premier Online (MPO) for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Ask the community

Community Resources

Microsoft Community
Post a question or browse for solutions in the Community Office for Mac forums.

IT Pros: Microsoft TechNet Office forums
Post a question or browse for solutions in the Microsoft TechNet Office forums.

Developers: Microsoft MSDN Software Development for Office forums
Post a question or browse for solutions in the MSDN Software Development for Office forums.

Get technical support

Get non-technical or customer service assistance
For general inquiries about Microsoft products and services visit our Contact Us page.

Technical support options

Get Microsoft technical support
To contact a Microsoft support professional, click on the product and version below that is applicable to you. We?ll ask you a few questions to help us determine what your support options are. The support options may include email, on-line submission or phone support.

Technical support options for work

IT Pros: Contact a Microsoft support professional using your TechNet subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more.

Developers: Contact a Microsoft support professional using your MSDN subscription
As an MSDN subscriber, you may be entitled to receive up to four (4) technical support incidents depending on your subscription level. These support incidents can be used to resolve technical break-fix issues in a non-production environment and are the equivalent of paid Professional Support incidents. You can use a technical support incident to find a solution to a production issue if you can replicate that issue in a non-production environment. Learn more.

Microsoft Premier Customers: Visit Microsoft Premier Online for troubleshooting resources or to submit an incident online
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Access unlimited online support via the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Security and Privacy

Virus and Security Solution Center
Visit the Virus & Security Solution Center for answers to common questions and links to helpful resources.

Microsoft Security Center
For the latest in computer security.

Support Lifecycle

Learn more about the Office support lifecycle

Support lifecycle policy page
Visit the Microsoft support lifecycle policy page to view Microsoft?s guidelines for product support from availability to end of product lifecycle.

Office support lifecycle policies
View the support lifecycle policy information for the Office family of products.

View support lifecycle information

Office family product support lifecycle FAQ
Get more specific information about Office family of products.

Get Help Now

Contact a support professional by E-mail, Online, or Phone

Related sites

Last Review : Tuesday, 23 October 2012