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Support for Dynamics CRM Online

Help and support for Dynamics CRM Online. Links to customer service and technical solutions, getting started, and answers to top issues.

Getting started

Dynamics CRM FAQs
Get FAQs for technical support, mobile and billing.

Technical support
Billing

CRM Online
See how to get CRM software delivered as a cloud service from Microsoft, enabling instant-on anywhere access worldwide.

Dynamics CRM 2011 Online go live checklist
Get a list of compilation of common configuration settings and tasks to help keep your CRM Online organization optimized.

Microsoft Dynamics CRM Online import data wizard
Learn more, watch videos and get detailed steps for importing records to Microsoft Dynamics CRM Online.

Reporting and Microsoft Dynamics CRM
Get the basics for getting started analyzing data and using reports in Microsoft Dynamics CRM Online.

Microsoft Dynamics CRM Online system requirements and maintenance schedule
Review the requirements and maintenance times.

Customizing Microsoft Dynamics CRM
Understand how to personalize Microsoft Dynamics CRM Online to fit your needs.

CRM Online Outlook Client and E-mail Router

Microsoft Dynamics CRM Online for Outlook
Get the key steps for getting Microsoft Dynamics CRM Online for Outlook to bring Microsoft Dynamics CRM Online into the everyday Outlook experience.

Microsoft Dynamics CRM 2011 for Outlook Installing Guide for use with Microsoft Dynamics CRM Online
Download instructions for installing Microsoft Dynamics CRM 2011 for Outlook for use with Microsoft.

Email router installing guide
Download instructions for installing Microsoft Dynamics CRM 2011 email router for use with Microsoft Dynamics CRM Online.

Configuring the email router
These documents lists steps to configure Microsoft Dynamics CRM 2011 and Microsoft Dynamics CRM 4.0 email in different deployment scenarios.

Recent solutions

Do it yourself troubleshooting tool
Find common issues to certain Dynamics CRM Online topics by stepping through this troubleshooting tool.

RSS Feed for recently published Knowledge Base (KB) articles.
Subscribe to or view the most recent Knowledge Base (KB) articles for CRM Online.

More resources and support options

Additional resources

Billing and Account Management
Login to manage your Microsoft account and billing information.

Microsoft Dynamics CRM team blog
Get the latest news from the team.

Connect with others to learn more

Microsoft Dynamics CRM community
Read and post to discussions with Microsoft CRM experts, MVPs, and Partners.

Microsoft Dynamics CRM blogs
Access a list of technical and non-technical blogs on Microsoft Dynamics CRM.

Assisted support

Microsoft Dynamics CRM support
Get technical support contact information.

Microsoft Office 365 admin portal
If you signed up for Microsoft Dynamics CRM Online together with Microsoft Office 365, please see your administrator or refer to the Microsoft Office 365 admin portal.

Last Review : March 15, 2013