Support for Microsoft Office 2010 and 2007

Support options, learn more and lifecycle information for Office 2007/2010.

Support options and resources

For technical assistance with Office, please click here. For other content, please select a category below.

Find it myself

Self-support options

Office 2010 help and how to
Visit the Office help & how to center to learn about how to get all you can out of Office.

Get the latest service pack:
Microsoft Office 2010 Service Pack 1 (SP1) provides the latest updates for Office 2010 including improvements in stability, performance, and in security.

Office 2010 service pack 1 (SP1) is available
Office 2007 service pack 3 (SP3) is available

Self-support options for work

New Office Customer Preview is now available
Visit the Office TechCenter on TechNet for details about Office Professional Plus 2013 Preview and Office 365 ProPlus Preview.

IT Pros: Office TechCenter on TechNet
Visit the Office TechCenter on TechNet for advanced troubleshooting and guidance for IT Pros.

Support for Small Business
Simple help and troubleshooting for small businesses.

Developers: Office Developer Center on MSDN
Visit the Office Developer Center on MSDN to learn about Office development.

Microsoft Premier Customers: Visit Microsoft Premier Online (MPO) for troubleshooting resources or to submit an incident online
Enterprise customers with a Premier account can visit Microsoft Premier Online (MPO) for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Ask the community

Microsoft Community
Post a question or browse for solutions in the Office Community forums.

IT Pros: Microsoft TechNet Office forums
Post a question or browse for solutions in the Microsoft TechNet Office forums.

Developers: Microsoft MSDN Software Development for Office forums
Post a question or browse for solutions in the MSDN Software Development for Office forums.

Get technical support

Technical support options

Get non-technical or customer service assistance
For general inquiries about Microsoft products and services visit our Contact Us page.

Get Microsoft technical support
To contact a Microsoft support professional, click on the product and version below that is applicable to you. We’ll ask you a few questions to help us determine what your support options are. The support options may include email, on-line submission or phone support.

To find out what version you have, click the Start button, click to show all programs, click the Office folder and view the version listed with the program names.

Office 2010
Office 2007

Technical support options for work

IT-Pros: Contact a Microsoft support professional using your TechNet Subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more.

Developers: Contact a Microsoft support professional using your MSDN subscription
As an MSDN subscriber, you may be entitled to receive up to four (4) technical support incidents depending on your subscription level. These support incidents can be used to resolve technical break-fix issues in a non-production environment and are the equivalent of paid Professional Support incidents. You can use a technical support incident to find a solution to a production issue if you can replicate that issue in a non-production environment. Learn more.

Microsoft Premier Customers: Visit Microsoft Premier Online (MPO) for troubleshooting resources or to submit an incident online
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Access unlimited online support via the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Learn more

Using Office

Microsoft Office Online
Microsoft Office Online is the ultimate resource for Microsoft Office information including templates, how to’s, downloads and more.

Get started with Office 2010
Transition from an earlier version of Office? Learn what’s new or find basic instruction for first-time use.

Get started with Office 2007
Learn about the changes in Office 2007 and see what is new in this previous version.

Office training
Review the featured courses for online training.

Activating Office 2010
Get information on how to activate your Microsoft 2010 programs.

Office 2010 Trial expired? Get the full version today at Microsoft Store.
Continue to use Office 2010 and have the essential tools you need to complete work, school and household projects efficiently.

Support lifecycle

Learn more about the Office support lifecycle

Support lifecycle policy page
Visit the Microsoft support lifecycle policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

Office support lifecycle policies
View the support lifecycle policy information for the Office family of products.

Office 2007
Learn more about what end of support means for Office 2007.

Office 2010
Learn more about what end of support means for Office 2010.

View support lifecycle information

Office family product support lifecycle FAQ
Get more specific information about Office family of products.

Last Review : February 7, 2013