System Center Service Manager Solution Center

Use this solution center to find resources and solutions for:
System Center Service Manager 2010

Key Resources

Key Resources

System Center Service Manager Home Page
Visit the System Center Service Manager Home Page for product details, downloads, news, and more.

Try it Now: System Center Service Manager 2010 RTM
System Center Service Manager 2010 RTM is here – a trial version is available.

System Center Service Manager TechCenter on TechNet
The System Center Service Manager TechCenter is the primary resource for IT Professionals providing links to technical resources including articles, webcasts, videos, blogs and community forums.

Learn more about System Center Service Manager 2010 at the TechNet Library
An overview of System Center Service Manager 2010 including release notes, planning guide, deployment guide, administrator’s guide, operations guide, and more.

Got a question? Post a question in the System Center Service Manager Forums
Ask a question in the System Center Service Manager forums. Most questions answered in 24 hours or less.

Top Solutions

System Center Service Manager TechCenter on TechNet
Visit the System Center Service Manager TechCenter for solutions to common issues.

Related Solution Centers

Visit the following related Solution Centers for support information including key resources, top issues, community resources, support options, and support lifecycle details.
System Center Configuration Manager
System Center Operations Manager
System Center Essentials
System Center Virtual Machine Manager
System Center Data Protection Manager

Community

Ask the Community

Got a question? Post a question in the System Center Service Manager Forums
Ask a question in the System Center Service Manager forums. Most questions answered in 24 hours or less.

Blogs

System Center Service Manager Engineering Team Blog
Stay up-to-date on the latest news from the System Center Service Manager Engineering Team.

Self-Support Options

Self-Support Options

Search the Knowledge Base
Search the Microsoft Knowledge Base for technical solutions to common break-fix issues with System Center Service Manager.

Got a question? Post a question in the System Center Service Manager Forums
Ask a question in the System Center Service Manager forums. Most questions answered in 24 hours or less.

System Center Service Manager TechCenter on TechNet
The System Center Service Manager TechCenter is the primary resource for IT Professionals providing links to technical resources including articles, webcasts, videos, blogs and community forums.

Microsoft Premier Customers
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can select available support options on the Microsoft Partner Portal.

Assisted Support Options

Assisted Support Options

Contact a Microsoft Support Professional via e-mail, online submission or phone.

Paid Incident Support
To contact a Microsoft Support Professional click on the product and version below that is applicable to you. We’ll ask you a few questions in order to serve you efficiently.

System Center Service Manager 2010

Contract Incident Support

Contact a Microsoft Support Professional using your MSDN Subscription
As an MSDN Subscriber, you may be entitled to receive up to four (4) technical support incidents depending on your subscription level. These support incidents can be used to resolve technical break-fix issues in a non-production environment and are the equivalent of paid Professional Support incidents. You can use a technical support incident to find a solution to a production issue if you can replicate that issue in a non-production environment. Learn more.

Microsoft Premier Customers
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Microsoft Software Assurance
Get volume licensing and additional benefits with the Microsoft Software Assurance program.

Support Lifecycle

View Support Lifecycle Information

Microsoft Support Lifecycle Policy
Visit the Support Lifecycle Policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

System Center Service Manager Lifecycle Policies

To view Support Lifecycle information for a specific version of System Center Service Manager, select the product and version below that is applicable to you.

System Center Service Manager 2010

Last Review : November 15, 2011