Troubleshooting - Entourage 2004

• You receive an error message when you connect to POP3 and SMTP servers that use NTLM version 1 in Entourage 2004 for Mac
  Describes error messages that appear when you connect to POP3 and SMTP servers that use NTLM version 1 in Entourage 2004 for Mac.
• How to troubleshoot issues that occur in Office for Mac on a computer that is running Mac OS X 10.4.x or a later version
  Describes general troubleshooting steps for problems with Microsoft Office for Mac programs.
• How to troubleshoot issues that occur in Office for Mac on a computer that is running Mac OS X 10.2.x or Mac OS X 10.3.x
  Describes how to troubleshoot issues that occur when you use an Office for Mac program on a computer that is running Mac OS X 10.2.x or Mac OS X 10.3.x.
• How to allow Entourage for Mac to send large e-mail messages to an Exchange 2007 server
  Describes various performance problems that occur when an Entourage client sends large e-mail messages to Exchange 2007. Provides a workaround.
• You receive a "forbidden" error message when you try to send e-mail in Entourage for Mac
  Discusses an issue where you receive a "forbidden" error message when you try to use Microsoft Entourage to send an e-mail message through a computer that runs Microsoft Exchange. Contains a resolution.
• You receive an error message "An older version of the Microsoft Database Daemon is running" or "An unexpected error occurred while trying to load the Microsoft Framework library" after you install Office 2004 for Mac SP2
  Describes a problem in which you receive an error message when you start Entourage for Mac, Excel 2004 for Mac, PowerPoint 2004 for Mac, or Word 2004 for Mac after you install Office 2004 for Mac Service Pack 2 (SP2).
• An invitation does not have the Accept and Decline buttons when an Exchange account delegate opens an invitation for a meeting request in Entourage 2004 for Mac
  Discusses the problem where the Accept and Decline buttons are not present on an invitation to an Exchange delegate when the delegate opens the invitation Entourage 2004 for Mac.
• An e-mail message that is sent from the Project Center of Entourage 2004 does not appear in the Sent Items folder of a Hotmail account
  Describes a problem where e-mail that is sent from the Entourage Project Center with a Hotmail account is not displayed in Sent Items folder as expected. Contains a workaround.
• The Public Folders list is downloaded every time that you click the top level folder in Entourage 2004 for Mac
  Describes a problem where Entourage 2004 for Mac downloads the Public Folders list every time that you click the top level folder.
• Meeting request remains in Outlook after you accept meeting in Entourage 2004 for Mac
  Discusses an issue where a meeting request remains in your Outlook Inbox after you accept meeting in Entourage 2004 for Mac.
• You are incorrectly listed as a required attendee after you respond to a meeting request in Entourage 2004 for Mac
  Discusses an issue where you are incorrectly listed as a required attendee in Outlook after you respond to a meeting request in Entourage.
• Entourage calendar items and contacts may not be synchronized to all Microsoft Exchange Server accounts as expected
  Describes an issue where some Entourage events or contacts configured with multiple categories do not synchronize to some Exchange Server accounts as expected.
• You receive an error message when you try to configure delegate access in Entourage 2004 for Mac
  Discusses an issue where you receive an error message when you try to configure delegate access to a Microsoft Exchange account.
• Description of the Microsoft Office 2004 for Mac 11.2.1 Update
  Discusses the Microsoft Office 2004 for Mac 11.2.1 Update. This update addresses several issues in Entourage 2004 for Mac.
• You cannot import Exchange Server accounts from Apple Mail to Entourage 2004 for Mac
  Discusses the problem where Entourage 2004 for Mac will not import the Exchange Server account when you try to import all your items from Apple Mail to Entourage 2004 for Mac.
• Entourage 2004 for Mac data is not synchronized to a new Palm handheld device
  Describes a issue where the Entourage 2004 for Mac data is not synchronized when you use Handheld Synchronization software with a new device that has the same Palm user name.
• Changes that are made to calendar and contact events by a delegate in Entourage 2004 for Mac do not appear in Outlook
  Discusses a behavior where changes that are made to calendar and contact data by a delegate in Entourage 2004 for Mac do not synchronize to Outlook after the delegate is assigned editor permissions in Outlook.
• You may lose changes to e-mail messages you empty the cache for an Exchange account in Entourage 2004
  Discusses an issue where you experience data loss when you empty the cache for your Exchange server account in Entourage.
• The mailbox rule actions are not applied to mailing list messages in Entourage for Mac
  Discusses the problem where mailbox rule actions are not applied to mailing list messages after they have been processed by a Mailing List Manager rule.
• Symptoms that you may experience with Calendar, Contacts, and e-mail after you connect to a Microsoft Exchange Server account from Entourage 2004 for Mac
  Describes the symptoms that you may experience when you connect to a Microsoft Exchange Server account. Describes a workaround.
• You cannot manually create a new Exchange Server e-mail account in Entourage 2004 for Mac
  Discusses the problem where you cannot create a new Exchange Server e-mail account when you click New in the Account dialog box in Entourage 2004 for Mac.
• You receive an "Entourage is almost out of space" warning message when you start Entourage 2004 for Mac
  Discusses the issue that occurs where you receive an "Entourage is almost out of space" warning message when you start Microsoft Entourage 2004 for Mac.
• Exchange Server information is not synchronized in Entourage
  Discusses an issue where your e-mail, Contact, and Calendar information is not synchronized as expected when you configure an Exchange Server account in Microsoft Entourage 2004 for Mac.
• You cannot assign a delegate for your mailbox if you are using an Entourage 2004 for Mac client that connects to a front-end server that is running Exchange Server
  Explains that you cannot assign a delegate on your mailbox if you are connecting to a front-end Exchange server. Provides a method to resolve this problem.
• You cannot accept a meeting invitation after you accept the same invitation as a delegate in Entourage
  You cannot accept a meeting invitation after you accept the same invitation as a delegate. When you open a new invitation, you receive a "You have already accepted this invitation" message.
• The Office Address Book Is Empty in Word and Excel After You Upgrade to Office for Mac
  If you try to use the Office Address Book after you upgrade to any of the programs listed in the "Applies To" section, the Office Address Book may be empty. Entries that existed before you upgraded may no longer be visible.
• You may not be able to post a message to a public folder in Entourage 2004 for Mac
  Describes an issue where the Send Now button is not available in Entourage when you try to post a message to a Microsoft Exchange public folder.
• Some Calendar events that were created in Outlook do not appear in Entourage 2004 for Mac
  Describes an issue where you cannot view a Calendar event in Entourage for the person who assigned you delegate access.
• You cannot assign a delegate for your mailbox by using Entourage 2004 for Mac
  Describes a problem where you cannot assign a delegate for your mailbox by using Entourage 2004 for Mac if you have duplicate display names in Active Directory. Workarounds are provided.
• You do not receive e-mail messages and you may receive the "The domain name servers are not responding" error message when you use Entourage for Mac or Outlook Express for Mac
  Discusses the problem where you do not receive e-mail messages and you may receive "The domain name servers are not responding" error message when you use Entourage for Mac or Outlook Express for Mac.
• You cannot access your mailbox on an Exchange Server 2003 front-end server by using Entourage 2004 for Mac
  Explains that you cannot connect to your mailbox on an Exchange server by using Entourage 2004 for Mac if you use Internet Security and Acceleration Server 2004 on which you have turned on forms-based authentication for Outlook Web Access.
• You cannot connect to your mailbox on Exchange Server when you use Entourage for Mac
  Describes an issue that can occur when the URL that is used by Entourage to connect to Exchange Server is in the wrong format. Provides a resolution.
• MS10-003: Vulnerability in Microsoft Office (MSO) could allow remote code execution
  Resolves a security vulnerability that exists in Microsoft Office XP and in Microsoft Office 2004 for Mac that could allow arbitrary code to run when a maliciously modified file is opened.
• Exchange folder list may appear in the wrong language in Entourage 2004 for Mac
  Describes an issue where the list of Exchange folders appears in the language version of the server instead of in the language version of the Entourage client.
• Description of the Microsoft Office 2004 for Mac 11.5.3 Update
  Describes the Microsoft Office 2004 for Mac 11.5.3 Update and the changes that the update makes to Office 2004 for Mac and its programs.
• Description of the Open XML File Format Converter for Mac 1.1.0
  Describes the update to the Open XML Convertor for Office for Mac programs, that lets you open Office XML documents in Office for Mac programs.
• Description of the Open XML File Format Converter for Mac 1.0.2 Update
  The Open XML File Format Converter for Mac 1.0.2 Update includes fixes for vulnerabilities that an attacker can use to overwrite the contents of a computer's memory by using malicious code.
• An accepted appointment invitation is listed as Out of Date in Outlook 2002 and in Outlook 2003
  When you view an appointment invitation in the Microsoft Windows version of Microsoft Outlook 2002 or of Microsoft Office Outlook 2003, the appointment invitation is listed as Out of Date in the Preview pane. Additionally, in Outlook 2002 the...
• The synchronization process takes longer than expected when you try to synchronize the Entourage 2004 for Mac mailbox with your e-mail server
  Describes the problem when you synchronize the Inbox with your e-mail server, Entourage 2004 may experience slower than expected performance.
• Message attachment is missing from Calendar event in Entourage
  When you view a Calendar event that was created from an invitation that contained an attachment, this attachment is not present in the Calendar event.
• You receive an "An error of type -3155" error message when you try to send or receive an e-mail message in Entourage for Mac
  Discusses the problem that occurs when you receive an "An error of type -3155" error message when you try to send or receive an e-mail message in Entourage for Mac.
• You receive an "upgrade verification" message when you start an Office 2004 for Mac program
  Describes that you receive an upgrade verification message when you start an Office 2004 for Mac program. Provides a resolution.
• When you create an envelope, the address that is displayed is incorrect or incomplete in Word for Mac
  Describes the behavior that occurs when the return address in the Envelope dialog box is incorrect or incomplete in Word for Mac.
• You cannot open shared folders on an Exchange server in Entourage 2004 for Mac
  Describes an issue where you cannot open a shared folder on an Exchange server by using Entourage 2004 for Mac. You receive the "The user's folder could not be found" error message.
• Recipients that use Entourage 2004 for Mac receive invitations and updates as plain e-mail messages
  Describes a problem where invitations or updates to existing meetings that are received by Entourage 2004 for Mac users appear as blank e-mail messages and contain no links to accept or decline the meeting invite.
• You receive the error message "Access to resource is forbidden" when you redirect an e-mail message in Entourage for Mac
  Discusses the problem that occurs if you try to redirect an e-mail message in Entourage 2004 or Entourage.
• E-mail messages that have picture attachments may not have the corresponding attachment icon in the Attachment column in Entourage for Mac
  Discusses the behavior where an e-mail message with an inline picture does not have an Attachment icon in the Attachment column of Sent Items of Entourage for Mac.
• You receive the error "An unexpected error occurred (error code -10660)" when you try to open an Office for Mac document
  Describes the issue where you receive the error "An unexpected error occurred (error code -10660)" when you try to open an Office for Mac document.
• When a delegate sends an e-mail message on behalf of a manager in Entourage for Mac, recipients who are listed on the Bcc line do not receive the e-mail message
  Describes an issue in which a delegate sends e-mail messages on behalf of the manager in Entourage for Mac. There is no resolution or workaround for this issue.
• An updated occurrence of a recurring meeting does not appear in Entourage 2004 for Mac when a delegate accepts the meeting
  Describes a problem in which an exception to a recurring meeting does not appear in the calendar of a manager. To work around this problem, ask the manager to accept the meeting update.
• You cannot synchronize Entourage 2004 for Mac with a Palm handheld device
  Describes how to install Handheld Synchronization so that you can synchronize Entourage 2004 for Mac with a Palm handheld device.
• A calendar events that is dated on or after March 11, 2007 in Entourage 2004 for Mac displays the incorrect time for the event
  Describes a problem where calendar events that are dated on or after March 11, 2007 are displayed one hour ahead of the correct start and end times in Calendar views in Entourage 2004 for Mac.
• Microsoft Entourage for Mac stops unexpectedly
  When you are working with Entourage, the application quits unexpectedly or does not behave as designed. You may experience one of the following problems: The program exits unexpectedly. You receive an error message that states that there is an issue...
• The Entourage 2004 for Mac Read Me.html
  The following article contains a copy of the complete text of the Entourage Read Me.html file that is included with Entourage 2004 for Mac.
• The Fonts menu in Office for Mac does not appear in the WYSIWYG format
  Discusses the problem where the Fonts menu Office for Mac programs does not appear in the WYSIWYG format.
• Error message when you try to send a folder as an attachment in Entourage 2004 for Mac: "Entourage cannot attach the item"
  Describes an issue in which you receive the "Entourage cannot attach the item" error message when you try to send a folder as an attachment in Entourage 2004 for Mac. Provides a workaround.
• The Handheld Synchronization for Entourage X Readme.txt file
  The following article contains the complete text from the Handheld Synchronization for Entourage X Readme.txt file that ships with Entourage 2004 for Mac,
• A query-based distribution group does not appear in the All Groups address list in Entourage 2004 for Mac
  Explains that a QDG is not displayed in the All Groups address list in Entourage 2004 for Mac.
• Cannot directly import contacts from one Entourage X identity into another
  When you try to import contacts from one Microsoft Entourage identity into another, the Import Wizard may not display any option for importing contacts from Entourage.
• Description of the Microsoft Office 2004 for Mac 11.5.6 Update
  The Microsoft Office 2004 for Mac 11.5.6 Update improves security. It includes fixes for vulnerabilities that an attacker can use to overwrite the contents of a computer's memory by using malicious code.
• Description of the Microsoft Office 2004 for Mac 11.5.5 Update
  The Office 2004 for Mac 11.5.5 Update contains changes that improve security and performance. Additionally, this update includes fixes for vulnerabilities that can be used to overwrite the contents of a computer's memory by using malicious code.
• "Entourage cannot find the server. Error 3176" when you try to send or receive e-mail in Entourage for Mac
  Discusses error messages that you may receive in Microsoft Entourage. Explains that you may experience an error if the SMTP server settings are incorrect.
• All calendar, contacts, and email data is missing when you start Entourage for Mac
  Describes a problem in which all data is missing when you start Entourage for Mac. Contains steps to resolve this problem.
• You receive duplicate messages in Microsoft Entourage 2008 for Mac or in Microsoft Entourage 2004 for Mac
  Descusses that you ay receive duplicate email messages in Entourage 2008 for Mac or in Entourage 2004 for Mac. Provides steps to resolve this problem.
• Error Message in Entourage for Mac, “Access to the resource is forbidden.; Error 18597” when you try to access e-mail from Hotmail/MSN/Live
  Describes errors that you may receive in Entourage 2008 for Mac if you use DAV accounts to access your Hotmail e-mail account.
• Description of the Open XML File Format Converter for Mac 1.0.1 Update
  The Open XML File Format Converter for Mac 1.0.1 Update includes fixes for vulnerabilities that an attacker can use to overwrite the contents of a computer's memory by using malicious code.
• Description of the Microsoft Office 2004 for Mac 11.5.8 Update
  Microsoft has released security bulletin MS10-017. This security bulletin contains all the relevant information about the security updates for Microsoft Office 2004 for Mac.
• Description of the Microsoft Office 2004 for Mac 11.5.7 Update
  The Microsoft Office 2004 for Mac 11.5.7 Update improves security. It includes fixes for vulnerabilities that an attacker can use to overwrite the contents of a computer's memory by using malicious code.
• Description of the Open XML File Format Converter for Mac 1.0.3
  The Open XML File Format Converter for Mac 1.0.3 includes fixes for vulnerabilities that an attacker can use to overwrite the contents of a computer's memory by using malicious code.
• Description of the Microsoft Office 2004 for Mac 11.5.4 Update
  The Office 2004 for Mac 11.5.4 Update contains changes that improve security and performance. Additionally, this update includes fixes for vulnerabilities that can be used to overwrite the contents of a computer's memory by using malicious code.