Office 2004 for Mac Solution Center

Troubleshooting - Office 2004 for Mac

• MS11-045: Vulnerabilities in Microsoft Excel could allow remote code execution: June 14, 2011
  Resolves security vulnerabilities that exist in Microsoft Excel that could allow arbitrary code to run when a maliciously modified file is opened
• "Microsoft Office 2004 is already in use" when you try to start Office 2004 for Mac
  Discusses an issue in which you receive a "Microsoft Office 2004 is already in use" error message. You receive this error message when you try to start an Office 2004 for Mac.
• MS11-023: Description of the security update for the Open XML File Format Converter for Mac 1.1.9
  Describes the Open XML File Format Converter for Mac 1.1.9 that was released on April 12, 2011.
• How to configure Internet Explorer to open Office documents in the appropriate Office program instead of in Internet Explorer
  Provides a resolution for an issue that occurs when you click an HTML link to a Microsoft Office file and Internet Explorer opens the file in Internet Explorer instead of opening the file in the appropriate Office program.
• MS10-080: Vulnerabilities in Microsoft Excel could allow remote code execution
  Resolves a security vulnerability that in the affected versions of Microsoft Excel. This vulnerability could allow arbitrary code to run when a maliciously modified file is opened.
• Quick Preview is blank, the printer prints blank pages, or saved pdf is blank in Office for Mac applications
  Describes a problem in which nothing is printed or can be previewed when you try to print to certain printers from an Office for Mac program. Additionally, when you save a file as a PDF, a blank document is produced.
• Downloading updates for Office for Mac, the connection drops, error 404, "Cannot establish connection to server " or "Timed out" errors
  Describes how to resolve issues that may be preventing Office for Mac downloads.
• You receive a "Shared library" error message when you start any Office for Mac applications
  Describes a problem that occurs when you start Office 2001 for Mac and Office 2004 for Mac programs. The error message references "CarbonLib."
• You receive an error message "An older version of the Microsoft Database Daemon is running" or "An unexpected error occurred while trying to load the Microsoft Framework library" after you install Office 2004 for Mac SP2
  Describes a problem in which you receive an error message when you start Entourage for Mac, Excel 2004 for Mac, PowerPoint 2004 for Mac, or Word 2004 for Mac after you install Office 2004 for Mac Service Pack 2 (SP2).
• How to troubleshoot font problems in Office for Mac programs
  Describes the problem that you may have starting Office for Mac programs or opening an Office for Mac document.
• The Office Address Book Is Empty in Word and Excel After You Upgrade to Office for Mac
  If you try to use the Office Address Book after you upgrade to any of the programs listed in the "Applies To" section, the Office Address Book may be empty. Entries that existed before you upgraded may no longer be visible.
• Double underlines are printed as single thick underlines in Excel 2004 for Mac
  Describes a problem printing with double underline formatting in a cell. The double underline prints as one thick line.
• You receive an error message when you try to use a drag-and -drop operation to perform a full installation of Office 2004 for Mac Standard Edition
  Describes an issue where you receive an error message when you try to use a drag-and-drop operation to install Office 2004 for Mac Standard Edition.
• Image may not appear as expected when you save an image in Office 2004 for Mac Standard Edition and then view the image in a different image viewer
  Discusses a problem that occurs where an image that contains shadows does not appear as expected in a different image viewer when you save it in Macintosh Picture (PICT) format in an Office 2004 for Mac program.
• Word Art does not display some Unicode characters in Microsoft Office 2004 for Mac
  Explains why Word 2004 for Mac may not be able to open some documents with embedded Word Art.
• Microsoft Office 2004 for Mac Remove Office Read Me
  Describes the Remove Office Read Me file included with Office 2004 for Mac.
• Display problems occur when you open a document that contains inserted Office objects in an Office for Mac program
  Describes that display problems occur when you open a document in an Office for Mac program. Includes a workaround.
• You cannot access the Color dialog box when you print a file from an Office for Mac program
  Describes the issue in which you cannot use the Color dialog box that is open when you try to print from an Office for Mac program. This occurs when you click the ColorWell button in the Printer dialog box
• Description of the Microsoft Office 2004 for Mac 11.5.3 Update
  Describes the Microsoft Office 2004 for Mac 11.5.3 Update and the changes that the update makes to Office 2004 for Mac and its programs.
• You receive duplicate e-mail when you use Entourage
  Describes how to resolve an issue with Entourage in which you receive duplicate e-mail messages.
• How to test for damaged Office for Mac installation media
  When you attempt to install a program from a floppy disk or a CD-ROM, you may receive the following error messages if the floppy disk is damaged, or if the CD-ROM is dirty or scratched: -or- -or- -or-
• Microsoft Word 2004 for Mac stops responding when you paste an OLE object in a document
  Describes why Word 2004 for Mac may stop responding when you paste an OLE object, such as an equation, in a document.
• You receive a "Compile error in hidden module: Autoexec" error message in Office 2004 for Mac
  Describes an issue where you receive a "Compile error in hidden module: Autoexec" error message when you use Office programs after you install Office 2004 for Mac Service Pack 1 (11.1.0).
• When you try to use the Spelling Checker on some documents or presentations in Office for Mac, you receive an error message
  Describes an issue that occurs where you cannot use the Spelling Checker on some documents or presentations in Office for Mac.
• You cannot drag a grouped collection of objects from one window to another window in an Office for Mac program
  Describes a problem in which you cannot drag a group of objects from one window to another in an Office for Mac program. This problem occurs when the group contains a movie. The movie must be moved separately.