Microsoft Office Outlook 2003 Solution Center

Troubleshooting - Import/Export

• You cannot import or export e-mail accounts with .IAF files in Outlook
  Explains that the feature that you can import and export your Internet Mail Account settings to an IAF format is not available in Outlook 2002 and Outlook 2003. Provides a workaround to import Internet Mail Accounts settings from the e-mail programs.
• Error message when you try to import or to export files in Outlook: "Microsoft Outlook cannot start the required translator"
  Describes an issue that occurs if certain translator files or certain database converters are not available because they were not installed during Setup. Provides a resolution.
• You receive a "File access is denied" error message when you try to import a .pst file from a CD-ROM to Outlook folders
  Describes an error message that you receive when you import a .pst file from a CD-ROM to Outlook folders in the Import and Export Wizard. To resolve the issue, copy the .pst file to a hard disk and cancel the read-only attribute on the .pst.
• You cannot import the Calendar folder from an Excel workbook to your Calendar in Outlook 2003
  Discusses an issue that occurs when you try to import the Calendar folder from an Excel workbook to your Outlook 2003 Calendar. You must start Outlook in online mode and then import the Excel workbook to the Calendar to work around this problem.
• You receive a "MAPI error 0X80004005" error message when you import a Personal Address Book file in Outlook
  Explains that when you try to import a Personal Address Book file that is stored on a read-only medium, or if the file has the read-only property, you receive an "MAPI error 0X80004005" error message.
• Extended characters lost when exporting Outlook items to CSV (DOS ) format
  When you import Outlook items previously exported in Comma Separated Values (DOS) format, certain characters may be lost. The DOS code page does not offer complete support for the extended character set. Use the Comma Separated Values (Windows)...
• Imported appointments are not adjusted for new time zone
  When you export an appointment to a text file in one time zone, the time zone information is not adjusted when the appointment is imported to a different time zone in Microsoft Outlook. Time zone information is not exported with appointments when...
• You receive a "Properties for this information service must be defined prior to use" error message when you try to import a personal folders file (.pst file) from Outlook 2003 into an earlier version of Outlook
  Describes an issue in which you cannot import a personal folders file (.pst file) from Microsoft Office Outlook 2003 into an earlier version of Microsoft Outlook.
• Problem exporting multi-line contact street addresses in Outlook
  When you export Microsoft Outlook Contacts in either a comma or tab separated values format, any street addresses that contain more than one line are exported with carriage returns separating the multiple lines. This may result in a skewed output...
• Importing from Microsoft Excel requires named range in Outlook
  When you try to import Calendar, Contact, or Task information from Microsoft Excel, you may receive one of the following messages: An error has occurred in the Microsoft Excel translator while getting the contents of a file system. The Microsoft...
• Contacts with both an e-mail address and a fax number are listed twice when you select an e-mail recipient in Outlook
  Describes a behavior where some recipient addresses are listed twice when you click Contacts in the Address Book in Outlook.
• You cannot export all the items in a personal folders file while you synchronize your offline folder with your mailbox in Outlook 2003
  Explains a problem that occurs if you export your personal folders (.pst) file before offline folder synchronization is complete. Only the items that were synchronized at the time of export are exported.
• Rules That You Created in Outlook 2002 Are Not Visible in Outlook 2003, but the Rules Are Visible in OWA
  When you install Microsoft Office Outlook 2003, any rules that you created in Microsoft Office Outlook 2002 that were custom rules that checked for adult content and offensive content are not visible in Outlook 2003 Rules Wizard. However, the rules...
• You receive an "The encoding format for this file is not supported" error message when you import your junk e-mail filter list in Outlook 2003
  Explains that you may receive an error when you import a junk e-mail filter list that is formatted as UTF-8. Requires that you save the filter list as either ANSI or UNICODE text and then import your list.
• "Properties for this information service must be configured prior to use" error message when you import a set of personal folders (.pst file) into Outlook
  Explains that when you try to import a set of personal folder (.psn) files into Outlook, you receive an error message. Issue occurs when the .pst files are read-only. Removing the read-only attribute from the .pst files can resolve the issue.
• You receive a "RegOpenKeyEx failed to Open Hive -2147483646 Key... " error message when you import a Best ACT! file or an Intuit QuickBooks file in Outlook 2003
  Explains that you may receive a registry error message when you try to import a Best ACT! file or a QuickBooks file into the Business Contact Manager add-in of Outlook 2003. This problem may occur if you do not have local administrative permissions.
• Error message when you try to synchronize Outlook to a Windows Live Hotmail account: "Error with Send/Receive"
  Describes an issue in which synchronization with a Windows Live Hotmail account stops, and you receive an "Error with Send/Receive" error message. Provides a workaround.
• You cannot find the Junk Senders list after you upgrade to Outlook 2003
  Explains that the Junk Senders list that you created in Outlook 2002 is not available after you upgrade to Outlook 2003. Requires that you import the Junk Senders.txt file from Outlook 2002 to Outlook 2003.
• Error message when you try to synchronize a Windows Live Hotmail account in Outlook 2007 or in Outlook 2003: "Error 3212. Unable to connect" or "Error 4101. Unable to connect"
  Describes an issue in which you receive an error message when you try to synchronize a Windows Live Hotmail account in Outlook. Provides steps to work around this issue.
• "Data Error (Cyclic Redundancy Check)" Error Message When Outlook Downloads E-mail
  Explains that you receive a "Data error (cyclic redundancy check)" error message after Outlook 2000 downloads an e-mail to your computer. You cannot view the download messages, and you may receive a 0x80040116 error message.
• Exchange client gets black and white bitmap from Lotus Notes
  An Exchange client may receive a message from a Lotus Notes originator containing a black and white bitmap image. The image likely originated as a screen capture (CRTL+PRINTSCREEN or ALT+PRINTSCREEN) pasted into a Lotus Notes message. The message...
• Event ID: 1000 is logged in the Application event log when you try to work in Outlook 2003 on a computer that is running Terminal Services
  Describes an issue where you receive a "Event ID: 1000" error message in the Application Event log when you try to work in Outlook 2003 on a computer that is running terminal services.
• "Error 1919. Error configuring ODBC data source" error messages when you run the Setup program for Office
  Describes an error message that you receive when you install an Office program.
• Duplicate of message with modified text is not imported in Outlook
  When you import a personal folders file (.pst) into another .pst file with the option Do not import duplicates selected, if the body text of a message that exists in both .pst files is changed in one .pst file but not the other, only one of the...
• Contact distribution lists are not exported
  When you export your contacts, Microsoft Outlook does not export distribution list (DL) information. Because the details of the accounts that the DL represents may not be in the same folder being exported, Microsoft Outlook does not export this...