Microsoft Office Outlook 2003 Solution Center

Troubleshooting - Outlook 2003

• "Error 1919. Error configuring ODBC data source" error messages when you run the Setup program for Office
  Describes an error message that you receive when you install an Office program.
• You cannot connect over the Internet to Exchange Server 2003 from Outlook 2007 or from Outlook 2003
  Describes a problem that occurs when Outlook 2003 cannot connect over HTTP to Exchange Server 2003. You are prompted for logon credentials multiple times. Requires that you add some registry values to the RPC registry key to resolve the problem.
• How to use the RPC Ping utility to troubleshoot connectivity issues with the Exchange over the Internet feature in Outlook 2007 and in Outlook 2003
  Discusses how to use the RPC Ping utility to troubleshoot connectivity issues for Outlook. The PRC Ping utility is included with the Windows Server 2003 Resource Kit Tools. This article also lists the command line arguments of the utility.
• Spelling checker adds extra period to abbreviations in Outlook
  While performing a spelling check on an HTML mail message by using Microsoft Outlook, you notice that certain abbreviations that end with a period have an additional period appended. This behavior is a result of using the 32-bit dictionary from...
• Mail forwarded to Internet by rule may fail in Outlook
  After creating an Inbox rule in Microsoft Outlook 2000, to forward mail to an Internet account, the rule does not appear to work, or after creating the rule and using it successfully for a while it stops working. The ability to forward mail to an...
• Unreliable read and delivery receipts in Outlook when sending messages to the Internet
  When you send a message to the Internet from Outlook, the tracking options may yield unexpected results. The result of the tracking options in Outlook varies, depending on the type of e-mail server receiving the message and the type of e-mail...
• Error message: "Unable to save the moderated folder changes" in Outlook
  When setting up a custom response form with a moderated public folder, you may receive the following error message: Unable to save the moderated folder changes. The client was unable to successfully complete all of the requested operations. The...
• New Field button is unavailable in Show Field dialog boxes in Outlook
  When you use the Field Chooser or Show Fields options in Microsoft Outlook, the resulting dialog boxes may display the New Field button as dimmed (unavailable), or if available, when you click the New Field button, you may receive the following...
• Forwarded attachments in Outlook and Outlook Express do not include changes
  If you open an attachment in an Outlook or Outlook Express message, edit it, save the changes, and then forward it to another recipient, the changes are not saved and the recipient may receive the original version.
• "Show this folder as an e-mail Address Book" check box is dimmed in Outlook Contact folder properties
  The Show this folder as an e-mail Address Book check box in the properties of your Microsoft Outlook Contact folder appears dimmed. This problem can occur in any of the following situations: You have not added the Outlook Address Book (OAB) as a...
• Non-delivery notification "Your message did not reach some or all of the intended recipients" sending e-mail to contacts
  When you use Microsoft Outlook to try to send a message to an individual contact or a group of contacts in the Contacts folder, you may receive an e-mail message from the system administrator with text that is similar to the following: Your...
• How to add and delete holidays in the Calendar in Outlook
  Describes how to add and delete country-specific holidays in the Calendar in Outlook 2000. Also explains that if you add a same country's holidays more than one time, you may receive a "Holidays for <country> are already installed" error message.
• No prompt to save, discard, or update a view
  As you change to a new view of a folder, Microsoft Outlook does not give you an option to save or discard changes that are made to the current view. Outlook automatically saves the current changes to the view. To return any view to its original...
• Cannot Customize Calendar Week Numbers for Fiscal Year
  When you try to set the starting week number in the Microsoft Outlook Calendar, there is no option to begin the numbering based on a fiscal year.
• Letter Wizard template does not display body text or graphics
  If you use a custom Letter Wizard template to create a letter to a Microsoft Outlook contact, the Wizard will not display any "boilerplate" text or graphics inserted in the template. The Letter Wizard strips out any text or graphic information...
• You receive the "One or more parameter values are not valid" error message when you update a task in Outlook
  Describes you cannot complete the update operation when you update a task in Outlook. This can occur when The Exchange Server mailbox or the Tasks folder on the server is corrupted. Requires you to repair or recreate the mailbox or the Tasks folder.
• No reminder for flagged messages in Outlook
  Describes how you cannot receive a reminder for flagged messages that have a past-due date and time. This issue occurs because the message is not in your delivery Inbox, and Outlook cannot monitor non-specific folders for reminders.
• You receive an error message when you try to synchronize your offline folder file if the Organizational Forms Library on your Exchange computer has been re-created or cannot be located
  Describes an issue where you receive a "Synchronization with the offline folder file could not be completed" error message when you try to synchronize your offline folder (.ost) file with your Exchange computer.
• Exchange client gets black and white bitmap from Lotus Notes
  An Exchange client may receive a message from a Lotus Notes originator containing a black and white bitmap image. The image likely originated as a screen capture (CRTL+PRINTSCREEN or ALT+PRINTSCREEN) pasted into a Lotus Notes message. The message...
• Request delivery receipts unavailable using POP3 or IMAP4 accounts
  In Microsoft Office Outlook 2003, Microsoft Outlook 2002, and Microsoft Outlook 2000, you cannot request delivery receipts. In Outlook 2000, this occurs with both the Internet Mail Only (IMO) and the Corporate or Workgroup (CW) installation with...
• Unable to group items by subject
  When you group items by subject in Microsoft Outlook, the items may not appear in the same group. For example, two e-mail messages with the same subject appear in two different groups when grouped by the Subject field. The subject of one of the...
• Problem exporting multi-line contact street addresses in Outlook
  When you export Microsoft Outlook Contacts in either a comma or tab separated values format, any street addresses that contain more than one line are exported with carriage returns separating the multiple lines. This may result in a skewed output...
• How to change your default e-mail client in Outlook
  After installing, Microsoft Outlook starts automatically when you connect to your Internet Service Provider (ISP) and check for mail. When you installed Outlook, Microsoft Internet Explorer was set to use Microsoft Outlook as your default e-mail...
• You cannot save an attachment with a long file name in Outlook
  Describes an issue that you cannot save an attachment with a long file name. A resolution is provided.
• Mailto link starts Lotus Notes instead of Outlook
  When clicking Mailto links, Lotus Notes starts instead of Microsoft Outlook. Lotus Notes is set as the default mail program in Internet Explorer, or in the Mailto protocol, or in the Notes.ini file. Ensure that the program options are set...