Word 2003 Solution Center

Troubleshooting - Word 2003

• You receive a "MS Visual C++ Runtime Library Runtime Error" error message when you try to close a Word document or quit Word 2002 or Word 2003
  Describes a problem where a Runtime error message appears when you close a Word document or when you quit Word.
• You receive a "The server application, source file, or item cannot be found" error message when you attempt to work with an object in Word 2003 or Word 2002
  Describes how you receive a "The server application, source file, or item cannot be found" error message when you change an object in Word 2003 or Word 2002. This issue occurs because Office Organization Chart does not fully support legacy OC2 charts
• Equation 3.1 and Organization Chart do not appear on the Create New tab of Word 2003, PowerPoint 2003 or Excel 2003.
  Discusses the problem that you cannot see the Equation 3.1 and Organization Chart on the Create New tab when you open a document from Word 2003, from PowerPoint 2003, or from Excel 2003.
• Incorrect font is applied after a style is applied to a form field in Word 2007 or in Word 2003
  Describes the problem where the font of the text is not correct after you apply a style to a form field. This issue may occur because you add East Asian language support in Regional and Language Options.
• Spelling errors are not flagged after you change the formatting of text in your Word document
  Describes that if you change the formatting of text in your document, spelling errors are not flagged.
• Error Message: This Object Was Created in MSDraw
  In Microsoft Word, when you try to edit an object that is contained in a Word document, you may receive the following error message:
• When you ungroup a grouped set of drawing shapes that was copied from Excel, PowerPoint, or Word, there are two sets of duplicate drawing shapes that overlay each other
  Describes a behavior that occurs in Microsoft Excel, Microsoft PowerPoint, and Microsoft Word. When you ungroup a grouped set of drawing shapes, there are two sets of duplicate drawing shapes that overlay each other.
• You may not access Excel worksheets by using MS Query
  Describes an issue that you may not access Excel worksheets by using MS Query.
• Mail merge with text file as source does not work with extended characters in Word
  Describes an issue that mail merge with text file as source does not work with extended characters.
• You receive an error message when you connect to a mail merge data source by using the Mail Merge Wizard in Word
  Describes how you may receive an error message when you use the Mail Merge Wizard or a Visual Basic for Applications code to connect with external data in a Word document. This problem occurs because the connection string is longer than 255...
• Programs missing from the Picture editor list in Word
  Some graphics programs may not appear in the Picture editor list; therefore, you cannot select them as the default program for editing imported graphics in Microsoft Word. (To display the Picture editor list, click Options on the Tools menu, and then...
• Excel data does not retain its formatting in mail merge operations in Word
  Describes a behavior that occurs where data in an Excel worksheet does not retain its formatting, such as in currency values and percentages, when you perform a mail merge in Word. To resolve this issue, use Dynamic Data Exchange in Word 2002.
• Unable to filter and sort records in mail merge operations when MS Query is used to connect to data source
  When you use Microsoft Query to connect to your data source in a Mail Merge operation, the sort and filter functions in the Mail Merge Recipients dialog box do not work.
• Open for editing from Word Viewer creates instance of Word
  If you select the option to open a file for editing in Microsoft Word Viewer 97-2000, a new instance of Microsoft Word is started even if there is an instance of Word already running. This problem is fixed in the Microsoft Office Word Viewer 2003.
• Margins Outside Printable Area Error in Word Viewer
  If you try to print a document from Microsoft Word Viewer 97-2000 that has margins set outside the printable area for the current printer, you receive the following error message: The margins of section # are set outside the printable area of the...
• Outline Expand/Collapse Keystrokes Fail in Word Viewer
  In Microsoft Word Viewer 97-2000, if you are in outline view and you press ALT+UNDERSCORE ( _ ) to collapse the view or ALT+PLUS SIGN (+) to expand the view, nothing happens. These keystrokes are shown on the Outline View submenu; however, they do...
• Word Viewer Always Starts as New Instance of Program
  When you start Microsoft Word Viewer 97-2000, it always creates another instance of Word Viewer, even if Word Viewer is already running. For example, any one of the following actions creates another instance of Word Viewer: Double-clicking a...
• Cannot Follow Hyperlink to Its Source from Word Viewer
  If you choose to have Microsoft Word Viewer 97-2000 as the default program for opening documents, clicking a hyperlink to a document opens the document in Word Viewer. Because Word Viewer does not have a Web toolbar, there is no way to navigate...
• Cannot Copy and Paste Floating Objects in Word Viewer
  In Microsoft Word Viewer 97-2000, if you open a document that contains floating objects and then try to copy the floating object from Word Viewer and paste it into another program, a blank object is pasted. Use one of the following methods to work...
• Relative Links Don't Work in Word Viewer
  When you click to follow a relative hyperlink that was created with Internet Assistant, Microsoft Word Viewer 97-2000 cannot parse the link information and open the document. Instead, the URL Open dialog box from Microsoft Internet Explorer appears.
• You receive a “Run-time error '4609': "String too long" error message when you assign a value to a FormField object in Word
  Describes an issue in which you receive a “Run-time error '4609': "String too long" error message when you assign a value of a variable to a FormField object in Word 2007, Word 97 and Word 2003.
• Footnote moved to next page in Word for Mac
  Part or all of a footnote may be moved to the next page if it does not fit on the page on which the reference occurs. If a footnote does not fit in the available space, part of it and, in some Cases, all of it may be moved to the next page...
• Document Menu Unavailable in Word Viewer
  In Microsoft Word Viewer 97-2000, if you maximize the document window, the document menu is unavailable and the document icon (the icon in the upper- right corner of the windows) changes from a Word icon to a Windows icon. This problem is fixed in...
• Menus in Word Viewer Do Not Respond on First Click
  In Microsoft Word Viewer 97-2000, menus may not respond on the first click. This problem occurs if Word Viewer is busy processing another command--for example, a command that changes a view setting. This problem is fixed in the Microsoft Office...
• Microsoft Word starts instead when you start Microsoft Word Viewer
  If you install Microsoft Word and Microsoft Word Viewer 97-2000 on the same computer, when you try to start Word Viewer, Word may be started instead. This problem may occur when you do any of the following: Click WordView.exe on the WordView...