Support for Microsoft Dynamics CRM

Help and support for Microsoft Dynamics CRM. Links to customer service and technical solutions, downloads, updates, and answers to top issues.

Key Resources

Key Resources

Dynamics CRM Product Home Page
Visit the Dynamics CRM Home Page for product information, trial software, demos, purchasing options, technical resources and more.

Dynamics CRM 2011 Resource Center
Visit the Dynamics CRM 2011 Resource Center for product information, tips, training and videos on Dynamics CRM 2011.

Dynamics CRM 4.0 Resource Center
Visit the Dynamics CRM Resource center for product information, tips, training and videos.

Dynamics CRM TechNet Library
An overview of Dynamics CRM including an implementation guide, software development kit, and technical articles.

Dynamics CRM Team Blog
Visit the Dynamics CRM Team Blog for technical and non-technical articles on Microsoft Dynamics CRM.

Developers: Dynamics CRM Developer Center
The Dynamics CRM Developer Center is the primary resource for Developers seeking resources to customize and create integrations for Microsoft Dynamics CRM.

Customers: CustomerSource (Login Required)
CustomerSource provides Microsoft Dynamics customers around-the-clock access to online support resources.*

Partners: PartnerSource (Login Required)
Utilizing PartnerSource, Microsoft Dynamics Certified Partners can access online support resources at any time, from anywhere.*

Top Solutions

Import of Solution Might Fail on Custom Report
This article describes how to troubleshoot importing a Solution into Dynamics CRM which fails due to a custom report that was created in SQL Reporting Services 2008 R2.

Error When Uninstalling a Managed Solution from Dynamics CRM
This article describes how to troubleshoot the following error message when trying to uninstall a managed solution from Dynamics CRM: "The object you tried to delete is associated with another object and cannot be deleted error occurs when you uninstall a managed solution."

The database of a new organization does not contain the metadata hotfixes
This article describes how to troubleshoot when a database of a new organization does not contain the metadata hotfixes after the metadata hotfixes are applied in Dynamics CRM 4.0.

How to enable tracing in Dynamics CRM
This article describes how to enable tracing in Dynamics CRM.

How to move the Dynamics CRM 4.0 deployment
This article describes the steps that you must follow to move your Dynamics CRM 4.0 deployment.

The Outlook and CRM ribbons disappear from Microsoft Outlook when you use the Microsoft Dynamics CRM Client for Microsoft Office Outlook
This article discusses an issue and resolution for when the Outlook Ribbon disappears.

Outlook Reminders and Flags not working after installing Microsoft Office 2010 SP1 with Dynamics CRM 2011
This article discusses an issue with reminders and flags not working after installing Office 2010 SP1 with Dynamics CRM 2011 Client for Outlook installed.

* Note: The Dynamics content available at CustomerSource and PartnerSource is only available to registered Dynamics partners and customers with a support plan.

Email and CRM Outlook Client

Email


Dynamics CRM 2011

How to configure the Microsoft Dynamics CRM on-premises and Microsoft Dynamics CRM Online E-mail Router in different deployment scenarios
These documents lists steps to configure Microsoft Dynamics CRM 2011 and Microsoft Dynamics CRM 4.0 e-mail in different deployment scenarios.

Dynamics CRM 4.0

How to configure the on-premise E-mail Router in different deployment scenarios
This document lists steps to configure Dynamics CRM 4.0 e-mail in different deployment scenarios.

Frequently asked questions about the Dynamics CRM 4.0 E-mail Router
This article contains answers to frequently asked questions about how to implement Dynamics CRM 4.0 E-mail Router On-Premise Edition to integrate e-mail functionality with Dynamics CRM 4.0.

The E-mail Router service could not run the service main background thread
This article describes how to troubleshoot the following error event when you try to start the Dynamics CRM E-mail Router Service in Dynamics CRM 4.0: "The E-mail Router service could not run the service main background thread."

The E-mail Router service configuration parameter "EmailUser" is missing
This article describes how to troubleshoot the following error message when you use the Dynamics CRM E-mail Router: "The E-mail Router service configuration parameter "EmailUser" is missing."

When you Load Data in the Dynamics CRM E-mail Router, you receive a 401 unauthorized error
This article provides step-by-step instructions on how to troubleshoot a 401 unauthorized error message when you click ?Load Data? in the Dynamics CRM E-mail Router Configuration Manager.


CRM Outlook Client


Dynamics CRM 2011

Problem communicating with the Microsoft Dynamics CRM Server" error message when you configure the Dynamics CRM Client for Outlook
This article describes an issue with configuring the Dynamics CRM 2011 Client for Outlook due to the operating systems date and time settings.

Dynamics CRM 4.0

Unable to Go Offline or Configure for Offline Access After Renaming the Computer
How to troubleshoot when you are unable to Go Offline or configure for offline access after renaming the computer.

The error "An error occurred during deleting database" occurs when going offline in the Dynamics CRM Client for Outlook
This article discusses the options to disable the Offline functionality of the Dynamics CRM Client for Office Outlook.

Error Occurs When Installing the Microsoft Dynamics CRM Client for Microsoft Office Outlook
This article describe how to troubleshoot "the installation has failed" or "there is a problem communicating with Dynamics CRM Server" error messages installing the Dynamics CRM Client for Microsoft Outlook.

Ribbon disappears from Outlook when using the Dynamics CRM Client for Outlook
How to troubleshoot when the Outlook and CRM ribbons disappear when using Dynamics CRM Client for Outlook.

There is No Option to Add Dynamics CRM Entities to Favorites in Office Outlook 2010
How to add Dynamics CRM entities to favorites in Office Outlook 2010.

Microsoft Silverlight Web resources cannot be viewed in the 64-bit version of Dynamics CRM Client for Office Outlook
This article provides details on compatibility with Silverlight Web Resources and the 64-bit version onf Dynamics CRM Client for Outlook.

Reporting and Performance

Reporting


Dynamics CRM 4.0

Reports Troubleshooting Guide
This article describes basic troubleshooting steps that can help you resolve issues that you may encounter with Dynamics CRM reporting features and the Dynamics CRM Connector for Microsoft SQL Server Reporting Services.

Error message when you run a report in Dynamics CRM 4.0: "The report cannot be displayed"
This article describes how to resolve the following error message when you try to run a report in Dynamics CRM 4.0: "The report cannot be displayed."

Error message when you run a report in Dynamics CRM 4.0: "Reporting Error. The report cannot be displayed"
This article describes how to resolve the following error message when you try to run a report in Dynamics CRM 4.0: "Reporting Error. The report cannot be displayed."

Error message in the Environmental Diagnostic wizard: "Unable to validate SQL Server Reporting Services Report Server installation"
This article describes how to troubleshoot the following error message in the Environmental Diagnostic wizard when you try to install the Microsoft Dynamics CRM Connector for SQL Server Reporting Services: "Unable to validate SQL Server Reporting Services Report Server installation."

You can?t run a report in Dynamics CRM 4.0
This article describes how to troubleshoot issues with running a report in Dynamics CRM 4.0 if you are either running Microsoft Windows Small Business Server 2003 R2 or are using an Internet-Facing Deployment (IFD) of Dynamics CRM 4.0.


Performance


Dynamics CRM 2011

Optimizing Client Performance
The white paper provides readers with the information necessary to ensure and maintain the optimal performance of the clients connecting to a business solution based on Microsoft Dynamics CRM 2011 or Microsoft Dynamics CRM Online.

Dynamics CRM 4.0

The AsyncOperationBase and WorkflowLogBase tables grow very large and performance issues occur when you use many workflows in Dynamics CRM 4.0
This article describes how to troubleshoot issues that may occur when you use many workflows in Dynamics CRM 4.0, including performance issues and when the AsyncOperationBase and WorkflowLogBase tables grow very large.

You may experience slow performance when you run or edit workflows in Microsoft Dynamics CRM 4.0
This article describes how to improve the performance when you run or edit workflows in Dynamics CRM 4.0.

Optimizing and Maintaining Dynamics CRM 4.0
This white paper details techniques, considerations, and best practices for optimizing and maintaining the performance of Dynamics CRM 4.0 implementations.

Dynamics CRM 4.0 Performance and Scalability White Papers
These white papers describe the results of benchmark testing of Dynamics CRM 4.0 running on Microsoft Windows Server 2008 operating system and Microsoft SQL Server 2008 database software.

Server Installation and Upgrade

Dynamics CRM 2011

Dynamics CRM 2011 and Claims Based Authentication
This guide contains comprehensive information about how to plan, install, and maintain Microsoft Dynamics CRM 2011. To click the most recent version, see the TechNet link below.

Introducing Dynamics CRM 2011 Claims Based Authentication
This video will walk through configuring Claims Based Authentication with Dynamics CRM 2011.

How to move the Dynamics CRM Deployment
This topic describes how to move server components in a Microsoft Dynamics CRM 2011 deployment.

Adding CRM service account as a Dynamics CRM user breaks the system
This article provides details on adding an account that is running the CRMAppPool as a Dynamics CRM user.

ISV Tab is Shown in Ribbon on all Grids and Forms after Upgrading CRM 4.0 to CRM 2011
This article provides details related to the ISV tab displayed in the ribbon on all grids and forms after upgrading Dynamics CRM 4.0 to Dynamics CRM 2011.

Errors Opening Forms in Dynamics CRM 2011 After Upgrade
How to troubleshoot the following error when opening forms after upgrading to Dynamics CRM 2011: "there was an error with this field's customized event."

The Dynamics CRM Website is Inaccessible After Running a Repair on the Dynamics CRM Server
How to troubleshoot when the Dynamics CRM web site is inaccessible after running a repair on the Dynamics CRM Server.

Dynamics CRM 4.0

How to move the Dynamics CRM 4.0 deployment
This article describes the steps that you must follow to move the Dynamics CRM 4.0 deployment.

How to update the Web site port after Dynamics CRM 4.0 is installed
This article describes how to update the Dynamics CRM Web site port after you install Dynamics CRM 4.0.

Installing Dynamics CRM 4.0 with the Minimum Required Permissions
This article describes the minimum permissions that are required for a user to install Microsoft Dynamics CRM 4.0.

Internet-facing Deployment Scenarios
This document covers how to configure an Internet-facing deployment for Dynamics CRM 4.0.

Downloads and Updates

Dynamics CRM 2011

Dynamics CRM 2011 Implementation Guide
This guide contains comprehensive information about how to plan, install, and maintain Dynamics CRM 2011.

Dynamics CRM 2011 Hotfixes and Updates
This article lists the updates and the hotfixes that are available for Dynamics CRM 2011

System Center Monitoring Pack for Dynamics CRM 2011
The System Center Monitoring Pack for Microsoft Dynamics CRM 2011 enables you to administer the Microsoft Dynamics CRM 2011 application in Microsoft System Center Operations Manager (SCOM) 2007 SP1 and System Center Operations Manager 2007 R2.

Dynamics CRM 2011 Download Files

Server download files for installing Dynamics CRM 2011.

Dynamics CRM 2011 Software Development Kit
This package contains the complete software development kit for Dynamics CRM 2011.

Dynamics CRM 4.0

Dynamics CRM 4.0 Updates and Hotfixes
This article lists the updates and the hotfixes that are available for Dynamics CRM 4.0.

Dynamics CRM 4.0 Implementation Guide
This guide contains comprehensive information about how to plan, install, and maintain Dynamics CRM 4.0.

Dynamics CRM 4.0 Server Download Files
Server download files for installing Dynamics CRM 4.0.

Dynamics CRM 4.0 Software Development Kit
This package contains the complete software development kit for Dynamics CRM 4.0.

Dynamics CRM 4.0 Language Packs
Dynamics CRM 4.0 Language Packs contain translated text, such as labels, error messages, and Help.

Dynamics CRM 4.0 MP for SCOM 2007
The Dynamics CRM 4.0 Management Pack enables you to administer the Dynamics CRM 4.0 Server application in Microsoft System Center Operations Manager (SCOM) 2007 SP1 and System Center Operations Manager 2007 R2.

Dynamics CRM 3.0

Dynamics CRM 3.0 Updates and Hotfixes
 List of Updates for Dynamics CRM 3.0.

Dynamics CRM 3.0 Implementation Guide
This guide addresses the planning, installing (both hardware and software), pre-deployment testing, and operating tasks for the maintenance of the Microsoft CRM system.

Community

Ask the Community

Dynamics CRM Forums
Visit the Dynamics CRM forums page to access technical forums and ask a question in the forums.

Microsoft Partners
Access unlimited technical support from Microsoft engineers as part of your Microsoft Partner Network (MPN) benefits?at no additional cost.

Blogs

Microsoft Dynamics CRM Blogs
Access a list of technical and non-technical blogs on Microsoft Dynamics CRM.

Support Options

Contact Information

Contact Microsoft
Contact a Microsoft representative, find a local sales office, obtain product support, or submit comments and questions.

Self-Support Options

Search the Knowledge Base on Support.Microsoft.Com
Search the Microsoft Knowledge Base on Support.Microsoft.Com for technical solutions to common break-fix issues with SQL Server.  Login is not required.

Customers: Search the Knowledge Base (Login Required)
Search the Microsoft Knowledge Base on CustomerSource for technical solutions to common break-fix issues with Microsoft Dynamics CRM. *

Partners: Search the Knowledge Base (Login Required)
Search the Microsoft Knowledge Base on PartnerSource for technical solutions to common break-fix issues with Microsoft Dynamics CRM. *

Post a question in the Microsoft Dynamics CRM forums
Ask a question in the Microsoft Dynamics CRM Forums. Most questions answered in 24 hours or less.

Developers: Dynamics CRM Developer Center
The Dynamics CRM Developer Center is the primary resource for Developers seeking resources to customize and create integrations for Microsoft Dynamics CRM.

Microsoft Premier Customers
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Assisted Support Options

Customers: Explore Different Support Options
Includes detailed information about support options available to customers for Microsoft Dynamics products.

Partners: Access Support Options on the Microsoft Partner Portal
Microsoft Business Solution Competency Partners can select available support options on the Microsoft Partner Portal.

Microsoft Premier Customers
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Paid Incident Support

To contact a Microsoft Support Professional click on the product and version below that is applicable to you. We?ll ask you a few questions in order to serve you efficiently.

Dynamics CRM 2011
Dynamics CRM 4.0
Dynamics CRM 3.0

Additional Support Options

Microsoft Pinpoint
Connect with thousands of Microsoft Certified companies to find products and services.

* Note: The Dynamics content available at CustomerSource and PartnerSource is only available to registered Dynamics partners and customers with a support plan.

Support Lifecycle

View Support Lifecycle Information

Microsoft Support Lifecycle Policy
Visit the Support Lifecycle Policy page to view Microsoft?s guidelines for product support from availability to end of product lifecycle.

Dynamics CRM Lifecycle Policies

To view Support Lifecycle information for a specific version of Microsoft Dynamics CRM, select the product and version below that is applicable to you.

Dynamics CRM 2011
Dynamics CRM 2011

Dynamics CRM 4.0
Dynamics CRM 4.0

Dynamics CRM 3.0
Dynamics CRM 3.0

Older Versions
View the Support Lifecycle Index under the previous product name CRM

Last Review : Friday, 15 March 2013