Dynamics AX Solution Center

Key Resources

Key Resources

Customers: CustomerSource (Login Required)
CustomerSource provides Microsoft Dynamics customers around-the-clock access to online support resources.*

Partners: PartnerSource (Login Required)
Utilizing PartnerSource, Microsoft Dynamics Certified Partners can access online support resources at any time, from anywhere.*

Dynamics AX Product Home Page
Visit the Dynamics AX Home Page for product information, trial software, demos, purchasing options, technical resources and more.

Developers: Dynamics AX Developer Center
The Dynamics AX Developer Center is the primary resource for Developers seeking resources to customize and create integrations for Microsoft Dynamics AX.

Microsoft Dynamics Events and WebCasts
Find information about conferences, events, and webcasts designed to bring you together with your business community and help you improve your business skills.

* Note: The Dynamics content available at CustomerSource and PartnerSource is only available to registered Dynamics partners and customers with a support plan.

Community

Ask the Community

Microsoft Dynamics Community
Visit the Microsoft Dynamics community page to access role-based and product-based community resources including blogs, forums, newsgroups and MVPs.

Microsoft Dynamics AX Community
Visit the Microsoft Dynamics AX community page to access technical newsgroups, ask a question in the forum, or browse Dynamics AX technical and non-technical blogs.

Microsoft Partners
Access unlimited technical support from Microsoft engineers as part of your Microsoft Partner Network (MPN) benefits—at no additional cost.

Blogs

Microsoft Dynamics AX Blogs
Access a list of technical and non-technical blogs on Microsoft Dynamics AX.

Support Options

Contact Information

Contact Microsoft
Contact a Microsoft representative, find a local sales office, obtain product support, or submit comments and questions.

Self-Support Options

Customers: Search the Knowledge Base (Login Required)
Search the Microsoft Knowledge Base on CustomerSource for technical solutions to common break-fix issues with Microsoft Dynamics AX.*

Partners: Search the Knowledge Base (Login Required)
Search the Microsoft Knowledge Base on PartnerSource for technical solutions to common break-fix issues with Microsoft Dynamics AX.*

Post a question in the Microsoft Dynamics AX forums
Ask a question in the Microsoft Dynamics AX Forums. Most questions answered in 24 hours or less.

Developers: Dynamics AX Developer Center
The Dynamics AX Developer Center is the primary resource for Developers seeking resources to customize and create integrations for Microsoft Dynamics AX.

Microsoft Premier Online (MPO) (Login Required)
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Assisted Support Options

Customers: Explore Different Support Options
Includes detailed information about support options available to customers for Microsoft Dynamics products.

Partners: Access Support Options on the Microsoft Partner Portal
Microsoft Business Solution Competency Partners can select available support options on the Microsoft Partner Portal.

Microsoft Premier Online (MPO)(Login Required)
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Paid Incident Support
To contact a Microsoft Support Professional click on the product and version below that is applicable to you. We’ll ask you a few questions in order to serve you efficiently.

Dynamics AX 2012
Dynamics AX 2009
Dynamics AX 4.0
Dynamics AX 3.0

Additional Support Options

Microsoft Pinpoint
Connect with thousands of Microsoft Certified companies to find products and services.

* Note: The Dynamics content available at CustomerSource and PartnerSource is only available to registered Dynamics partners and customers with a support plan.

Support Lifecycle

View Support Lifecycle Information

Microsoft Support Lifecycle Policy
Visit the Support Lifecycle Policy page to view Microsoft's guidelines for product support from availability to end of product lifecycle.

Dynamics AX Lifecycle Policies

To view Support Lifecycle information for a specific version of Microsoft Dynamics AX, select the product and version below that is applicable to you.

Dynamics AX 2012

Dynamics AX 2012

Dynamics AX 2009

Dynamics AX 2009
Dynamics AX 2009 Service Pack 1

Dynamics AX 4.0

Dynamics AX 4.0
Dynamics AX 4.0 Service Pack 1
Dynamics AX 4.0 Service Pack 2

Dynamics AX 3.0

Dynamics AX 3.0
Dynamics AX 3.0 Service Pack 2
Dynamics AX 3.0 Service Pack 3
Dynamics AX 3.0 Service Pack 4
Dynamics AX 3.0 Service Pack 5
Dynamics AX 3.0 Service Pack 6

Older Versions

View the Support Lifecycle Index under the previous product name Navision Axapta.

Last Review : March 15, 2013