Support for Dynamics GP

Help and support for Microsoft Dynamics GP. Customer service and technical solutions, installation and upgrade help, and answers to top issues.

Key Resources

Key Resources

Customers: CustomerSource (Login Required)
CustomerSource provides Microsoft Dynamics customers around-the-clock access to online support resources.*

Partners: PartnerSource (Login Required)
Utilizing PartnerSource, Microsoft Dynamics Certified Partners can access online support resources at any time, from anywhere.*

Dynamics GP Product Home Page
Visit the Dynamics GP Home Page for product information, trial software, demos, purchasing options, technical resources and more.

Dynamics GP 2010 Service Pack 1 (CustomerSource Login Required)
Service Pack 1 provides the latest updates to Dynamics GP 2010.

Dynamics GP 10.0 Service Pack 5 (CustomerSource Login Required)
Service Pack 5 provides the latest updates to Dynamics GP 10.0.

Developers: Dynamics GP Developer Center
The Dynamics GP Developer Center is the primary resource for Developers seeking resources to customize and create integrations for Microsoft Dynamics GP.

Microsoft Dynamics Events and WebCasts
Find information about conferences, events, and webcasts designed to bring you together with your business community and help you improve your business skills.

Community

Ask the Community

Microsoft Dynamics Community
Visit the Microsoft Dynamics community page to access role-based and product-based community resources including blogs, forums, newsgroups and MVPs.

Microsoft Dynamics GP Community
Visit the Microsoft Dynamics GP community page to access technical newsgroups, ask a question in the forum, or browse Dynamics GP technical and non-technical blogs.

Microsoft Partners
Access unlimited technical support from Microsoft engineers as part of your Microsoft Partner Program benefits—at no additional cost.

Blogs

Microsoft Dynamics GP Blogs
Access a list of technical and non-technical blogs on Microsoft Dynamics GP.


Support Options

Contact Information

Contact Microsoft
Contact a Microsoft representative, find a local sales office, obtain product support, or submit comments and questions.

Self-Support Options

Customers: Search the Knowledge Base (Login Required)
Search the Microsoft Knowledge Base on CustomerSource for technical solutions to common break-fix issues with Microsoft Dynamics GP.*

Partners: Search the Knowledge Base (Login Required)
Search the Microsoft Knowledge Base on PartnerSource for technical solutions to common break-fix issues with Microsoft Dynamics GP.*

Post a question in the Microsoft Dynamics GP forums
Ask a question in the Microsoft Dynamics GP Forums. Most questions answered in 24 hours or less.

Developers: Dynamics GP Developer Center
The Dynamics GP Developer Center is the primary resource for Developers seeking resources to customize and create integrations for Microsoft Dynamics GP.

Microsoft Premier Online (MPO) (Login Required)
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Assisted Support Options

Customers: Explore Different Support Options
Includes detailed information about support options available to customers for Microsoft Dynamics products.

Partners: Access Support Options on the Microsoft Partner Portal
Microsoft Business Solution Competency Partners can select available support options on the Microsoft Partner Portal.

Microsoft Premier Online (MPO)(Login Required)
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Paid Incident Support
To contact a Microsoft Support Professional click on the product and version below that is applicable to you. We’ll ask you a few questions in order to serve you efficiently.

Dynamics GP 2010
Dynamics GP 10.0
Dynamics GP 9.0

Additional Support Options

Microsoft Pinpoint
Connect with thousands of Microsoft Certified companies to find products and services.

Support Lifecycle

View Support Lifecycle Information

Microsoft Support Lifecycle Policy
Visit the Support Lifecycle Policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

Dynamics GP Lifecycle Policies

To view Support Lifecycle information for a specific version of Microsoft Dynamics GP, select the product and version below that is applicable to you.

Dynamics GP 2010

Dynamics GP 2010
Dynamics GP 2010 Service Pack 1

Dynamics GP 10.0

Dynamics GP 10.0
Dynamics GP 10.0 Service Pack 1
Dynamics GP 10.0 Service Pack 2
Dynamics GP 10.0 Service Pack 3
Dynamics GP 10.0 Service Pack 4
Dynamics GP 10.0 Service Pack 5

Dynamics GP 9.0

Dynamics GP 9.0
Dynamics GP 9.0 Service Pack 1
Dynamics GP 9.0 Service Pack 2
Dynamics GP 9.0 Service Pack 3
Dynamics GP 9.0 Service Pack 4

Older Versions
View the Support Lifecycle Index under the previous product name Great Plains.

* Note: The Dynamics GP content available at CustomerSource and PartnerSource is only available to registered Dynamics GP partners and customers with a support plan.
Last Review : March 15, 2013