Zoo Tycoon Solution Center

Top issues

Error message or the game stops responding on the "Loading" screen when you start a Microsoft game: "Please insert the correct CD-ROM"
Describes how to troubleshoot problems with starting games, if the game stops responding (hangs), if the game quits, and if the game displays error messages.
Games that require that the original product CD is in the CD drive to play
You may be unable to copy the program CDs, or the program may not recognize a copy of a disc.
You receive a DirectX error message when you start a Microsoft game
When you start one of the games that are listed in the "Applies to" section, you may receive an error message that states one of the following: The game requires a later version of Microsoft DirectX. The version of DirectX that is installed on the...

The computer stops responding (hangs) during setup when you install updates or when you add new hardware
You may experience any of the following symptoms: When you try to upgrade a computer to Microsoft Windows Millennium Edition, the computer may stop responding (hang) during setup. When you try to install a Microsoft Internet Explorer 5.5 service pack or...
Error message: EBUxxx caused a divide error in module EBUxxx.exe
When you click on the Product ID screen when you are installing one of the programs listed in the "Applies to" section, you may receive the following error message: When you click , you receive the following error message: In this error message, is a...
Games: Cannot Play Game if Computer Is Configured to Use Multiple Monitors
When you play one of the games listed in the "Applies to" section of this article and you try to drag the game screen to another monitor, you may experience one or more of the following symptoms: The second monitor is blank or black. The game did not...