Support for Microsoft Encarta

Self help for Microsoft Encarta. Links to technical solutions, troubleshooting, and various Encarta related topics.

Key resources

Thank you for visiting the Encarta support page on

Microsoft has discontinued Microsoft Encarta and Microsoft Student with Encarta Premium products.

Customers received product support for up to three years from purchase date or through January 10, 2012, which ever date was reached first.

Self-support options

Search the Microsoft Knowledge Base (KB)
Search the Microsoft Knowledge Base (KB) for technical solutions to common break-fix issues.

Encarta topics and discussion
View additional topics and discussion on Encarta.

Last Review : October 25, 2012