Support for Microsoft mouse, keyboards, LifeChat, LifeCam & more

Help and support for Microsoft hardware: mouse, keyboard, LifeCam, headset, fingerprint reader. Links to troubleshooters, downloads, and top issues.

Key Resources

Key Resources

Windows 7 Compatibility Center
Get drivers and updates for Windows 7 for your devices.

Help with Windows 7 compatibility problems
Solve compatability problems with step-by-step instructions.

Hardware and Devices troubleshooter
Checks for common issues and ensures that any new device or hardware attached to your computer was installed correctly.

Browse videos
Check out hardware how tos in these videos.

Microsoft Hardware Home Page
Start at the Hardware home page to learn more about Microsoft Hardware and features.

     Microsoft Hardware Mouse and Keyboard Home Page
     Microsoft Webcams and Headsets
     Microsoft Gaming Hardware
     Microsoft Notebook Accessories
     Microsoft Hardware Newsletter registration
     Microsoft Hardware software downloads

LifeCam webcams

Learn how to setup, install and configure your new LifeCam


OneSet up your LifeCam
Webcam pictureLifeCam Software
Help me set up my LifeCam software
Play Video
 
TwoConfigure LifeCam with your favorite communication service
SkypeSkype
Help me set up my LifeCam with Skype
Play Video Read Article
Windows Live MessengerWindows Live Messenger
Help me set up my LifeCam with Windows Live Messenger
Play Video Read Article

Top Solutions

Using LifeCam with AOL, Yahoo, or Gmail
This article describes how to resolve problems when you try to use your LifeCam device with Skype, AOL Video Messenger, Yahoo Messenger, or Gmail Voice and Video Chat.

Using your LifeCam with Microsoft Live Messenger
Learn what to do if you experience issues when you use LifeCam together with Windows Live Messenger to make a video call to a contact.

Troubleshoot failures to find new LifeCam hardware
Steps for resolving the problem of the LifeCam hardware not detected or you see a code in Device Manager.

Resolve blank preview, "initialization error," or "no camera connected" error in LifeCam software
Provides information on the scenario in which there is an"Initialization error" and the video preview is blank when you start the LifeCam software.

Troubleshoot bad or no video or problems starting LifeCam software
The program stops responding or the preview does not appear when you start the LifeCam.

Resolve compatibility issues between LifeCam and other programs
Helps to resolve known issues that may occur when you use a LifeCam on a computer that is running certain background programs.

Search the Knowledge Base
Click to search the Knowledge Base for more articles on Microsoft LifeCam.

LifeChat headsets

Key Resources

Lifechat products. Find yours.
Review the latest LifeChat products to see what's new and find the best LifeChat device for you.

Download webcam and headset software
Get the latest software downloads and updates to help you customize your webcam and headset hardware to fit your individual needs.

Microsoft Home Magazine: Webcams and Headsets
Check out the helpful information here for keeping in touch with family and friends with a LifeCam or LifeChat headset.

Top Solutions

Find downloads for applications and devices running on Windows 7
Get Windows 7 compatible device drivers, software programs, updates, and downloads.

Enable sounds in LifeChat headset
Learn to enable the LifeChat headset as the default playback device.

How to connect a Wireless Xbox 360 Controller to a LifeChat ZX-6000 receiver
This article describes how to connect a Microsoft Xbox 360 Wireless Controller to a Microsoft LifeChat ZX-6000 receiver.

Search the Knowledge Base
Click to search the Knowledge Base for more articles on Microsoft LifeChat.

Mouse

Key Resources

Check out all the mouse options that are available. Identify yours.
An easy way to identify and compare various mouse products.

Software for your Microsoft Mouse
Get the latest software downloads and updates to help you customize your hardware to fit your individual needs.

Microsoft hardware product tours
These fun, informative tours will introduce you to the exciting new hardware innovations that will help make your everyday computing experience extraordinary.

Microsoft Hardware Healthy Computing Guide
The Healthy Computing Guide is a valuable resource for tips on working more comfortably and reducing your risk of experiencing painful and disabling injuries or disorders.

Top Solutions

How to Synchronize your Microsoft Wireless Optical Desktop (video)
Watch a step-by-step demonstration to synchronize your keyboard and mouse as part of the Microsoft Wireless Optical Desktop.

How to Synchronize your Microsoft Wireless Mouse (video)
Learn how to synchronize your Microsoft Wireless Mouse.

Download Mouse and Keyboard Software
Get the latest software updates to take advantage of the full functionality available for your Keyboard and Mouse products.

Install mouse and IntelliPoint software
This article describes how to install selected Microsoft IntelliPoint software and the Microsoft mice and devices.

Troubleshoot response failures in wireless keyboard or mouse
This article will help you resolve problems that are related to many non-Bluetooth Microsoft Wireless mouse and keyboard devices.

The minimum system requirements for the Microsoft Wireless IntelliMouse Explorer with Fingerprint Reader
This article describes the minimum system requirements for the Microsoft Wireless IntelliMouse Explorer with Fingerprint Reader.

Troubleshoot a wireless mouse that does not function correctly
When you use a Microsoft USB wireless pointing device on a computer that is running Microsoft Windows, you experience one or more of the issues described in this article.

Troubleshooting Microsoft and Compatible Mice in Windows
This article discusses troubleshooting the Microsoft Mouse and Microsoft-compatible mice in Microsoft Windows.

Troubleshoot failures in detecting new Bluetooth mouse or keyboard
This article provides steps you can use when you add a new Bluetooth mouse or keyboard, and the mouse and the keyboard may not be detected.

Search the Knowledge Base
Click to search the Knowledge Base for more articles for a Microsoft compatible mouse.

Keyboards

Key Resources

Check out all the keyboard options that are available. Identify yours.
Review the latest keyboard and desktop products to see what's new and compare features to find the best one for you and the way your work and play.

How to find the name of your hardware product
To locate the name of your Microsoft Mouse or Keyboard, turn the product over. On the bottom of the product is a label with the product name in large type.

Microsoft Hardware Support for Windows 7
If you are running Windows 7, this information will help you select the correct software for your Microsoft Hardware.

Microsoft Hardware Healthy Computing Guide
The Healthy Computing Guide is a valuable resource for tips on working more comfortably and reducing your risk of experiencing painful and disabling injuries or disorders.

Top Solutions

Troubleshoot response failures in wireless keyboard or mouse
This article provides steps to troubleshoot problems with Microsoft wireless keyboards and wireless mouse devices.

Troubleshoot wired keyboards that don't respond or that type wrong characters
This article describes how to troubleshoot issues that you may experience when you use selected Microsoft keyboards.

Software for your Microsoft keyboard
Get the latest to get the full functionality available for all of your Microsoft Hardware products.

Search the Knowledge Base
Click to search the Knowledge Base for more articles for a Microsoft compatible keyboard.

Fingerprint Reader

Key Resources

Fingerprint Reader System Requirements
Microsoft no longer manufactures Fingerprint Reader, but it may still be available from retailers and resellers.

How to clean and maintain your Microsoft Fingerprint Reader device
Depending on how much you use the Fingerprint Reader, you may have to clean the Fingerprint Reader window periodically to prevent the "Registration failed" message.

How to add, change, or remove a Fingerprint Logon by using the Fingerprint Logon Manager for use with the Fingerprint Reader
This article describes how to add, change, or remove a Fingerprint Logon by using the Fingerprint Logon Manager for use with the Microsoft Fingerprint Reader.

Top Solutions

The Fingerprint Reader does not register fingerprints
Follow these steps to work around this behavior, by connecting the Fingerprint Reader to the USB port on the computer instead of a USB hub.

The Fingerprint Registration Wizard does not run after you install the Fingerprint Reader and the DigitalPersona Password Manager software and then restart the computer
This article provides information for the scenario in which you install the Microsoft Fingerprint Reader and the Microsoft DigitalPersona Password Manager software and the Fingerprint wizard will not run.

You cannot log on to a computer by using the Fingerprint Reader
Troubleshooting steps provided for attempting to log on to a computer by using the Microsoft Fingerprint Reader without success.

You notice a delay when you use Fingerprint Reader to log on to Web sites
Click to see steps to resolve this behavior and disable Ad-Watch when you want to use Fingerprint Reader to log on to Web sites.

Search the Knowledge Base
Click to search the Knowledge Base for more articles for a Microsoft Fingerprint Reader.

Support Options

Self Help Support Options

Product Documentation
Get the latest manuals and technical data sheets for your Microsoft Hardware product.

Windows 7 Hardware Communities

     Answers Community
     The consumer forums for Microsoft hardware on Windows 7

     TechNet Forums
     The ITPro place for Microsoft hardware in Windows 7

Windows Vista Hardware Communities

     Answers Community
     The consumer forums for Microsoft hardware in Vista

     TechNet Forums
     The ITPro place for Microsoft hardware in Windows Vista

Windows XP Hardware Communities

     Answers Community
     The consumer forums for Microsoft hardware in Windows XP

     TechNet Forums
     The ITPro place for Microsoft hardware in Windows XP

MSDN hardware forums For Developers on Microsoft hardware

     MSDN Developers Forum
     The Developer place for Windows Live Messenger and LifeCam

     MSDN Developers Forum
     The Developer place for Windows compatibility and LifeCam

Assisted Support Options

Microsoft Hardware Warranty Information
If your product(s) came with software, click this link and select your malnguage in which the warranty is available. If your product did not come with software, refer to the Hardware Warranty on this same page. (The Links indicate the languages in which the warranty is available.)

Assisted Support Options
To contact a Microsoft Support Professional via e-mail, on-line submission or phone click on the product and version below that is applicable to you.

Contact a Microsoft Support Professional using your TechNet Subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more

Contact a Microsoft Support Professional using your MSDN Subscription
As an MSDN Subscriber, you may be entitled to receive up to four (4) technical support incidents depending on your subscription level. Learn more.

Customer Service

If you have a non-technical question, the following Customer Service resources are available:

How to replace Microsoft software or hardware, order service packs, and replace product manuals
This article describes how to easily order service packs on CD, replace Microsoft software or hardware, and replace product manuals.

Product Sales and licensing
Visit the Sales & Licensing Solution Center for answers to common questions and links to helpful resources.

Replacements, refunds and rebates
Visit the Replacements, refunds and rebates Solution Center for answers to common questions and links to helpful resources.

Paskutin? per?i?ra : 2012 m. spalio 23 d.