Support for Windows Internet Explorer 6, 7, 8, and 9

Help and support for Internet Explorer. Links to customer service and technical solutions, downloads, updates, and answers to top issues.

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Internet Explorer 9

Key Resources

Download Internet Explorer 9
Visit the Internet Explorer 9 Home page to learn about the latest release and download the latest version.

Installing and uninstalling Internet Explorer 9
Follow these steps to install or uninstall Internet Explorer 9.

What’s new in Internet Explorer 9?
Learn about the improvements to Internet Explorer 9.

Internet Explorer 9 Help & How-to Center
Visit the Internet Explorer 9 Help & How-to Center for guidance on features and basic troubleshooting.

Internet Explorer 9 how-to videos
Watch tutorial videos on the new features and benefits that make browsing faster, easier and safer than ever.

Internet Explorer 9 questions? Ask the community at Microsoft Answers
Connect with others to discuss and get answers about the Internet Explorer 9 release.

Key resources

Internet Explorer 8: Help & How-to
Visit the Internet Explorer Help & How-to Center for guidance on features and basic troubleshooting.

Internet Explorer 8: How-to videos
Watch tutorial videos on the new features and benefits that make browsing faster, easier and safer than ever.

Internet Explorer 7: Help & How-to

Solution Center for Access Denied Error Messages
Visit this solution center for assistance in troubleshooting scenarios in which you receive an "access denied" error message.

Find and Return to Web Pages You've Recently Visited
Learn how easy it is to find and return to Web sites and pages you've visited in the past.

Use Favorites to Get Around the Web
Learn how to use Favorites to put Web sites you visit often within easy reach.

Internet Explorer Developer Center
Visit the Internet Explorer Developer Center on MSDN for advanced troubleshooting and guidance for Developers.

Internet Explorer TechCenter
Visit the Internet Explorer TechCenter on TechNet for advanced troubleshooting and guidance for IT Pros.

Top issues

Internet Explorer stops responding, stops working, or restarts
When you try to use Internet Explorer, it does not work quite right. Internet Explorer may work for a while, but then it may stop. Or Internet Explorer may restart unexpectedly, or you may receive an error message. What could be causing these problems?

Internet Explorer freezes or crashes
Automatically diagnose and identify browser add-ons that may cause Internet Explorer to become unstable, to crash, or to stop responding. Browser add-ons may include tools, toolbars, assistants, and toys.

Unable to view, access or load a specific web page
Troubleshooting tips for when a Web page does not display as expected. For example, you may be presented with an error message, the page may take a very long time to load, or the page may appear blank.

Older Versions of the Yahoo! Toolbar may cause Internet Explorer to stop responding or unexpectedly close
As a result of some changes made by Yahoo! older versions of the Yahoo! toolbar can cause Internet Explorer to stop responding or unexpectedly close.

Tips for solving problems when Internet Explorer crashes or stops working
Troubleshooting tips for Internet Explorer browsing issues when you already have a good connection to the Internet.

Playing video files crashes or freezes Internet Explorer or Windows
Automatically diagnose and fix Internet Explorer or Windows applications when it freezes or stops responding caused by codecs when playing video files.

You cannot access web mail
Troubleshooting tips for accessing web mail. Includes links to popular Webmail provider support pages.

Unable to navigate to secure sites or a URL that includes the https:// protocol
Troubleshooting tips for secure web site access problems. Includes enabling Compatibility View, deleting browser history and other methods.

Troubleshooting "runtime error" message in Internet Explorer
The solution to "runtime error" messages in Internet Explorer is different depending on the type of runtime error that you receive.

Downloads and updates

Download Internet Explorer

Internet Explorer 9
Internet Explorer 8
Internet Explorer 7

Download security updates

Download the latest security updates for Internet Explorer
Run the Windows Update wizard to check for updates.

Installing and setup

Get help with issues when your browser is slow, it stops responding (hangs) frequently or it stops working (crashes)
Reset your Internet Explorer settings or have us reset them for you with our Microsoft Fix it.

Troubleshooting error message when installing Internet Explorer 8
This article will guide you through multiple methods, step-by-step, so that you can learn more about the potential problems and how to resolve them.

Troubleshooting error messages when installing Internet Explorer 7
This article will guide you through multiple methods, step-by-step, so that you can learn more about the potential problems and how to resolve them.

"Internet Explorer cannot display the webpage"
This article provides general troubleshooting methods as well as an advanced troubleshooting section.

The Internet Explorer icon is missing from your desktop
Create a shortcut on your desktop or have us create it for you with our Microsoft Fix it.

Import, export or print your Favorites folder
Follow steps to import, export or print your Favorites folder when using Internet Explorer 5 and later.

Add-ons

ActiveX controls
ActiveX controls and why are some blocked by Internet Explorer.

Internet Explorer Add-ons Gallery
Seach and find add-ons that enable you to personalize Internet Explorer instantly.

Using the Internet Explorer 8 Add-on Manager
Learn how to view and manage your toolbars, extensions, search providers, Accelerators, and inPrivate Filtering lists.

Installing ActiveX controls
Things to consider before installing an ActiveX control.

What are browser add-ons?
How browser add-ons affect your computer and how to manage them.

Self-Support options

Ask the Community

Microsoft Answers
Internet Explorer 9 questions? Ask the community at Microsoft Answers.
Internet Explorer 8 questions? Ask the community at Microsoft Answers.
Internet Explorer 7 questions? Ask the community at Microsoft Answers.
Microsoft TechNet Forums
Internet Explorer 9 questions? Ask the TechNet community experts.
Internet Explorer questions for version 8 or earlier questions? Ask the TechNet community experts.

Blogs

Internet Explorer Team Blog
Stay up-to-date on the latest news from the Internet Explorer Team.

Exploring IE
The blog for Internet Explorer customers.

Microsoft Help Blog
Stay informed of news, tips, and more on this support blog.

Self-support

Search the Knowledge Base
Search the Microsoft Knowledge Base for technical solutions to common break-fix issues with Internet Explorer.

Internet Explorer Help & How-to Center
Visit the Internet Explorer Help & How-to Center for guidance on features and basic troubleshooting.

Internet Explorer Developer Center
Visit the Internet Explorer Developer Center on MSDN for advanced troubleshooting and guidance for Developers.

Internet Explorer TechCenter
Visit the Internet Explorer TechCenter on TechNet for advanced troubleshooting and guidance for IT Pros.

Assisted support options

Paid incident support

To contact a Microsoft Support Professional click on the product and version below that is applicable to you. We’ll ask you a few questions in order to serve you efficiently.

Windows Internet Explorer

Windows Internet Explorer 9
Windows Internet Explorer 8 (All Languages)
Windows Internet Explorer 8 on Windows Server (All Languages)
Windows Internet Explorer 7 for Windows Server 2003 IA64 (All Languages)
Windows Internet Explorer 7 for Windows Server 2003 (All Languages)
Windows Internet Explorer 7 in Windows Vista (All Languages)
Windows Internet Explorer 7 for Windows XP (All Languages)
Microsoft Internet Explorer 6.0 Service Pack 1

Contract incident support

Contact a Microsoft Support Professional using your TechNet Subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more.

Contact a Microsoft Support Professional using your MSDN Subscription
As an MSDN Subscriber, you may be entitled to receive up to four (4) technical support incidents depending on your subscription level. Learn more.

Microsoft Premier Customers
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can select available support options on the Microsoft Partner Portal.

Microsoft Pinpoint
Connect with thousands of Microsoft Certified companies to find products and services.

Support Lifecycle

View Support Lifecycle information

Microsoft Product Support Lifecycle Policy page
Visit the Support Lifecycle Policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

Internet Explorer Lifecycle policies

To view Support Lifecycle information for a specific version of Microsoft Office, select the product and version below that is applicable to you.

Windows Internet Explorer 9
Windows Internet Explorer9
Windows Internet Explorer 8
Windows Internet Explorer 8
Windows Internet Explorer 8 for Windows Server
Windows Internet Explorer 7
Windows Internet Explorer 7
Windows Internet Explorer 6
Windows Internet Explorer 6
Older versions of Internet Explorer
Visit the Support Lifecycle Index