Troubleshoot and solve problems in Internet Explorer

Frequently asked questions about what's new in Internet Explorer 8

• InPrivate browsing
• Web slices
• SmartScreen filter
• Suggested sites
• Tabbed browsing in Internet Explorer 8
• Internet Explorer 8 information bar

Internet Explorer 8 top issues

• Internet Explorer 8 could not be installed
• You cannot access your webmail
• When you start Internet Explorer 8, it opens and then closes immediately
• You cannot browse specific webpages
• You cannot view a secure website

Internet Explorer 7 and later top issues

• Internet Explorer 7 could not be installed
• How to uninstall Internet Explorer 7
• How to delete cookie files in Internet Explorer 7
• How to import and export the Internet Explorer favorites folder to a 32-bit version of Windows
• More top issues for Internet Explorer 7 and later

Internet Explorer 6 top issues

• Internet Explorer 6 software update and its effect on ActiveX controls
• How to use security zones in Internet Explorer
• How to delete the contents of the temporary internet files folder
• You cannot open a new Internet Explorer window or nothing occurs after you click a link
• How to clear the history entries in Internet Explorer

Error messages in Internet Explorer 8

• Internet Explorer 8 could not be installed
• Some websites may not be displayed correctly or work correctly
• "Internet Explorer cannot display the webpage"

Error messages in Internet Explorer 7 and later

• Internet Explorer 7 could not be installed
• Internet Explorer cannot display the webpage
• You cannot uninstall Internet Explorer 7 or Internet Explorer 8 Beta 1 after you install Windows XP Service Pack 3
• You receive an error message that states that you do not have the most current version of Internet Explorer
• More about error messages in Internet Explorer 7 and later

Error messages in Internet Explorer 6

• Error message when you try to access a Web site: "Page cannot be displayed"
• "The memory could not be read" when you click certain Web site links
• "Iexplore.exe has generated errors" when you open the Internet Explorer favorites pane in Windows XP
• "Page cannot be displayed" when you browse the Internet
• Fix runtime errors in Internet Explorer
• More about "error messages" in Internet Explorer 6

Downloads for ...

• Internet Explorer 8
• Internet Explorer 7
• Internet Explorer 6
• All other versions of Internet Explorer

Add-ons

• Accelerators only for Internet Explorer 8
• Web slices only for Internet Explorer 8
• Visual Search only for Internet Explorer 8
• Add-ons for all Internet Explorer versions (6 and higher)

Other downloads

• Keep your computer up to date!

Installation and settings for Internet Explorer 8

• Reset Internet Explorer 8 settings
• Using reset Internet Explorer settings
• Software updates that are required to be installed before you install Internet Explorer 8 on a Windows Vista-based computer
• Internet Explorer 8 could not be installed

Installation and settings for Internet Explorer 7 and later

• Install Java in Internet Explorer
• Change Internet Explorer general settings
• Change or choose a search provider in Internet Explorer
• Change Internet Explorer content settings
• More installation and setup in Internet Explorer 7 and later

Security and privacy in Internet Explorer 8

• How does SmartScreen filter help protect my computer from malicious or phishing websites?
• What's the risk of letting websites open programs on my computer?
• How does Internet Explorer help protect me from cross-site scripting attacks?
• How do I prevent programs from changing my default search provider?
• Security and privacy features in Internet Explorer 8

Security and privacy in Internet Explorer 7 and later

• Change Internet Explorer privacy settings
• Online privacy
• How to know if an online transaction is secure
• Web browsing and security: recommended links
• More security and privacy in Internet Explorer 7 and later

Security and privacy in Internet Explorer 6

• How to use security zones in Internet Explorer
• How to manage cookies in Internet Explorer 6
• How to obtain the latest Service Pack for Internet Explorer 6
• Internet Explorer may prompt you for a password
• More about "security and privacy" in Internet Explorer 6

Troubleshoot Internet Explorer 8

• How to get the latest Internet Explorer help
• Why don't some websites display correctly in Internet Explorer 8?
• Some websites may not be displayed correctly or work correctly
• How to uninstall, or remove, Internet Explorer 8
• The Internet Explorer icon is missing from your desktop

Troubleshoot Internet Explorer 7 and later

• Tips for solving problems with Internet Explorer
• Internet Explorer stops responding, stops working, or restarts unexpectedly
• Troubleshoot slow internet connections
• How do browser add-ons affect my computer?
• More troubleshooting in Internet Explorer 7 and later

Troubleshoot Internet Explorer 6

• How to stop an ActiveX control from running in Internet Explorer
• Temporary Internet files use more disk space than specified
• How to change the Internet Explorer window title
• How to disable Internet Explorer password caching
• More about troubleshooting in Internet Explorer 6

Using Internet Explorer 8

• Using the Internet Explorer 8 add-on manager
• Using accelerators to find addresses, define words, and do other tasks with selected text
• Show or hide the favorites bar in Internet Explorer 8
• Internet Explorer 8 keyboard shortcuts
• Preview the appearance of a printed webpage in Internet Explorer 8
• Open tabs you've previously closed
• How can I select text and move around a webpage with my keyboard?
• Customize your favorites bar
• Find text and other information on a webpage

Using Internet Explorer 7 and later

• Delete webpage history
• What happened to the Internet Explorer mail button?
• Change your Internet Explorer home page
• Using feeds (RSS)
• More about using Internet Explorer 7 and later

How did you get Internet Explorer?

• If you experience other than installation and set up problems and Microsoft Windows was preinstalled (with Internet Explorer) when you bought your PC, then contact your computer manufacturer (OEM) to get support for Microsoft Internet Explorer.

Assisted support for ...

When you have problems installing or setting up Internet Explorer onto your computer, please select your version of Internet Explorer here and let a support professional help you to solve your problem.

• Internet Explorer 8
• Internet Explorer 7
• Internet Explorer 6

Useful links

• Internet Explorer newsgroup
• Find your Internet Explorer Product ID (PID)
• Support lifecycle for all versions of Internet Explorer
• Contact Us