Support for Microsoft Office 2010 and 2007

Support for Microsoft Office 2010 and 2007

Need help with Microsoft Office 2010 or Microsoft Office 2007? The Office Support Centre provides you help and support for Microsoft Office products.

Top issues

Top Issues

Office 2007 Service Pack 3 is available, download now!

Office 2010 Service Pack 1 is available, get the update!

Service Pack 1 for the Microsoft Office 2010 suite and additional Office products

Read all about activating your Office 2010 product

Problems with sending and receiving e-mail in Outlook

How to install Office from a website / without a disk?

Where can I download Outlook Express?

Printing problems and printing errors.

Error message when you click a hyperlink in an Office 2003 document




Security and Privacy

Security and Privacy

Support Options

Self-Support Options

Search the Microsoft Knowledge Base
Search the Microsoft Knowledge Base for technical solutions to common break-fix issues.

Ask the Community: Microsoft Office Forums at Microsoft Answers
Ask a question or search for answers in the Office forums. Experts are on hand to help. Most questions answered in 24 hours or less.

IT-Professionals: Visit the Microsoft Office TechCenter on TechNet
TechNet is the primary resource for IT-Professionals providing links to technical resources including articles, webcasts, video?s, blogs and community forums.

Developers: Visit the Microsoft Office Developer Center on MSDN
MSDN is the primary resource for Developers providing links to technical resources including articles, webcasts, video?s, blogs and community forums.

Paid Support Options

To contact a Microsoft Support Professional via e-mail, on-line submission or phone click on the product and version below that is applicable to you. We?ll ask you a few questions in order to serve you efficiently.

       Office 2010
          Office Standard 2010
          Office Starter 2010
          Office Professional 2010
          Office Professional Plus 2010
          Office Professional Academic 2010
          Office Home and Student 2010
          Office Home and Business 2010
       Office 2007
          Office Standard 2007
          Office Basic 2007
          Office Professional 2007
          Office Ultimate 2007
          Office Home and Student 2007
          Office Enterprise 2007
          Office Professional Plus 2007
          Office Small Business 2007

Contract Incident Support

Contact a Microsoft Support Professional using your TechNet Subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more.

Contact a Microsoft Support Professional using your MSDN Subscription
As an MSDN Subscriber, you may be entitled to receive up to four (4) technical support incidents depending on your subscription level. Learn more.

Microsoft Premier Customers
Enterprise customers with a premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Microsoft Software Assurance
Get volume licensing and additional benefits with the Microsoft Software Assurance program.

Microsoft Pinpoint
Connect with thousands of Microsoft Certified companies to find products and services.

Customer Service

If you have a non-technical question, the following Customer Service resources are available:

Product Sales and licensing
Visit the Sales & Licensing Solution Center for answers to common questions and links to helpful resources.

Replacements, refunds and rebates
Visit the Replacements, refunds and rebates Solution Center for answers to common questions and links to helpful resources.

Contact a Customer Service Representative
Get assistance with your non-technical question. Contact Microsoft Customer Service via Chat or e-mail.

Support Lifecycle

View Support Lifecycle Information

Microsoft Product Support Lifecycle Policy page
Visit the Support Lifecycle Policy page to view Microsoft?s guidelines for product support from availability to end of product lifecycle.

Office Support Lifecycle Policies 

To view Support Lifecycle information for a specific version of Microsoft Office, select the product and version below that is applicable to you.

       Office 2010
       Office 2010 (all editions)


       Office 2007
       Office 2007 (all editions)


       Older Versions
       View the Support Lifecycle Index



Last Review : 07 May 2012