Support for Microsoft Access 2010 and 2007

Support for Microsoft Access 2010 and 2007

Help and support for Microsoft Access. Links to customer service and technical solutions, downloads, updates, add-ins, and answers to top issues.

Key Resources

Key Resources

Get Office 2010 Service Pack 1 today
Microsoft Office 2010 Service Pack 1 (SP1) provides the latest updates for Office 2010.

Get Office Access 2010 Runtime Service Pack 1 today
Learn more about this service pack and get Office Access Runtime 2010 SP1 for the latest updates.

Get Office Access Database Engine 2010 Service Pack 1 today
Learn more about this service pack and get Office Access Database Engine 2010 SP1.

Getting Started with Access 2010
If you know Access 2007, used an earlier version of Access, or have never used Access before, explore these resources to begin learning how to use the latest version.

Access Support Page on Office.com
Find product information, purchasing options, help and how-to articles, and more.

Access Home Page
Find product information, trial software, purchasing options, help and how-to articles, and more.

Office 2010 Product Guides
The Office 2010 product guides provide an overview of what’s new in your favorite Microsoft Office programs and a deeper look at benefits across all Office 2010 programs, as well as Office Web Apps and Office Mobile 2010.

IT-Professionals: Visit the Office TechCenter on Technet
The one-stop-shop for resources, blogs, forums, and content around Office for IT Professionals.

IT Professionals: Access 2010 Resource Center
Get technical guidance and more at the Access Resource Center on TechNet.

Developers: Visit the Office Development Center on MSDN
The one-stop-shop for resources, blogs, forums, and content around Office Development.

Access Templates
Find free pre-made Access templates for download.

Ask the Community: Microsoft Office Access Forum at Microsoft Answers
Ask a question or search for answers in the Office Access forums. Experts are on hand to help. Most questions answered in 24 hours or less.

Automatically Fix Common Problems with Office Related Fix Its
Find automated Fix Its for common Office issues.

Access Training Courses
Follow step-by-step video tutorials on using Access.

Top Solutions

Product Activation Solution Center
Visit the Product Activation Solution Center for answers to common questions and links to helpful resources.

Top Access Solutions
Get the RSS feed for the top Access solutions from Microsoft Support.

Build an Access database to share on the Web
This article provides an overview of Access web database design.

The configuration process takes a long time when you start Access 2010
This article describes this issue.

Using the Office Ribbon
This page teaches you more about the Office ribbon.

Choose the 32-bit or 64-bit version of Microsoft Office
This article describes the pro’s and cons in choosing the Office 64-bit version.

Office 2010 Compatibility Center
This resource center includes links to compatibility tools and guidance as well as the list of compatible independent software vendors.

Virus and Security Solution Center
Visit the Virus & Security Solution Center for answers to common questions and links to helpful resources.

Microsoft Genuine Advantage Solution Center
Visit the Genuine Advantage Solution Center for answers to common questions and links to helpful resources.

Downloads, Updates and Add-Ins

Downloads, Updates and Add-Ins

Get Office 2010 Service Pack 1 today
Microsoft Office 2010 Service Pack 1 (SP1) provides the latest updates for Office 2010.

Get Office Access 2010 Runtime Service Pack 1 today
Learn more about this service pack and get Office Access Runtime 2010 SP1 for the latest updates.

Get Office Access Database Engine 2010 Service Pack 1 today
Learn more about this service pack and get Office Access Database Engine 2010 SP1.

Access 2007 Download: Access Runtime
The Microsoft Office Access 2007 Runtime enables you to distribute Access 2007 applications to users who do not have the full version of Access 2007 installed on their computers.

Security Update for Access Snapshot Viewer
A security vulnerability exists in the Snapshot Viewer that could allow arbitrary code to run when you open a maliciously modified web page or document. This update resolves that vulnerability.

2007 Microsoft Office Security Guide
The 2007 Microsoft Office Security Guide provides prescriptive Group Policy setting and security configuration recommendations to help strengthen the security of computers running the 2007 Microsoft Office release on computers that run Windows Vista or Windows XP in domain–based environments.

Templates for Access
Download templates that will make it easy to customize Access for your needs.

Access 2007 Download: Access Developer Extensions
The Microsoft Office Access 2007 Developer Extensions make it easy to deploy and manage solutions built using Microsoft Access.

Support Options

Self-Support Options

Search the Microsoft Knowledge Base
Search the Microsoft Knowledge Base for technical solutions to common break-fix issues.

Ask the Community: Microsoft Access Forum at Microsoft Answers
Ask a question or search for answers in the Access forums. Experts are on hand to help. Most questions answers in 24 hours or less.

IT-Professionals: Visit the Microsoft Office TechCenter on TechNet
TechNet is the primary resource for IT-Professionals providing links to technical resources including articles, webcasts, video’s, blogs and community forums.

Developers: Visit the Microsoft Office Developer Center on MSDN
MSDN is the primary resource for Developers providing links to technical resources including articles, webcasts, video’s, blogs and community forums.

Paid Support Options

To contact a Microsoft Support Professional via e-mail, on-line submission or phone click on the product and version below that is applicable to you. We’ll ask you a few questions in order to serve you efficiently.

       Access 2010 and Office 2010

       Office Access 2010
       Office Standard 2010
       Office Starter 2010
       Office Professional 2010
       Office Professional Plus 2010
       Office Professional Academic 2010
       Office Home and Student 2010
       Office Home and Business 2010

       Access 2007 and Office 2007

       Office Access 2007
       Office Standard 2007
       Office Basic 2007
       Office Professional 2007
       Office Ultimate 2007
       Office Home and Student 2007
       Office Enterprise 2007
       Office Professional Plus 2007
       Office Small Business 2007


Contract Incident Support

Contact a Microsoft Support Professional using your TechNet Subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more.

Contact a Microsoft Support Professional using your MSDN Subscription
As an MSDN Subscriber, you may be entitled to receive up to four (4) technical support incidents depending on your subscription level. Learn more.

Microsoft Premier Customers
Enterprise customers with a premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Microsoft Software Assurance
Get volume licensing and additional benefits with the Microsoft Software Assurance program.

Microsoft Pinpoint
Connect with thousands of Microsoft Certified companies to find products and services.

Customer Service

If you have a non-technical question, the following Customer Service resources are available:

Product Sales and licensing
Visit the Sales & Licensing Solution Center for answers to common questions and links to helpful resources.

Replacements, refunds and rebates
Visit the Replacements, refunds and rebates Solution Center for answers to common questions and links to helpful resources.

Contact a Customer Service Representative
Get assistance with your non-technical question. Contact Microsoft Customer Service via Chat or e-mail.

Security and Privacy

Security and Privacy

Virus and Security Solution Center
Visit the Virus & Security Solution Center for answers to common questions and links to helpful resources.

Change your security settings through the Trust Center
The Trust Center is where you can find security and privacy settings for the 2007 Microsoft Office system programs. The Very High, High, Medium, and Low security levels that were used in earlier versions of Office are now replaced with a more streamlined security system.

Microsoft Security Center
For the latest in computer security.

Learn about privacy options for Office 2007 programs
This article describes the privacy options for features that you might want to use.

Learn how the security controls in Office 2010 make it easier for IT professionals to build a robust defense against threats while maintaining information worker productivity
See how to evaluate the compatibility of existing hardware, Office documents, add-ins and line-of-business applications.

Support Lifecycle

View Support Lifecycle Information



Microsoft Support Lifecycle Policy
Visit the Support Lifecycle Policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

Microsoft Access Support Lifecycle Policies
View the Support Lifecycle end dates for Access.
Last Review : April 30, 2012