Get non-technical or customer service assistance For general inquiries about Microsoft products and services visit our Contact Us page. Technical support options Get Microsoft technical support To contact a Microsoft support professional, click on the product and version below that is applicable to you. We’ll ask you a few questions to help us determine what your support options are. The support options may include email, on-line submission or phone support. To find out what version you have, click the Start button, click to show all programs, click the Office folder and view the version listed with the program names. Technical support options for workIT Pros: Contact a Microsoft support professional using your TechNet subscription As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more. Developers: Contact a Microsoft support professional using your MSDN subscription As an MSDN subscriber, you may be entitled to receive up to four (4) technical support incidents depending on your subscription level. These support incidents can be used to resolve technical break-fix issues in a non-production environment and are the equivalent of paid Professional Support incidents. You can use a technical support incident to find a solution to a production issue if you can replicate that issue in a non-production environment. Learn more. Microsoft Premier Customers: Visit Microsoft Premier Online for troubleshooting resources or to submit an incident online Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional. Microsoft Partners: Access unlimited online support via the Microsoft Partner Network Microsoft Partners can access unlimited online support via the Microsoft Partner Network. |