Live Meeting Solution Center

Top issues

• See what changes have been made to the Live Meeting 2007 service
• Unable to join your meeting because you are prompted to open or save a file named “Launch.rtc”
• Known issues with Live Meeting 2007
• You can't join a meeting as a domain user
• The Live Meeting toolbar is not displayed in Outlook or in PowerPoint
• Your image file displays in black and white when you upload it to a meeting
• Requesting a new meeting organizer password
• Restricting who can participate in a meeting

Audio problems

• You can't hear audio in Live Meeting 2007
• Audio on a Windows Vista computer stops working after joining a conference
• "An audio codec is needed to play this file."
• "Your current security settings prohibit running ActiveX controls on this page"

Common questions

• How to attend a Live Meeting 2007 session or a Live Meeting 2005 session
• How do I determine what type of session I'm using (Web service vs. Office Communications Server)?
• What ports does Live Meeting use?

Error messages

• "An audio codec is needed to play this file."
• "Your current security settings prohibit running ActiveX controls on this page"
• "Data Execution Prevention"
• "An error occurred while connecting to the audio broadcast for this meeting"

Downloads and updates

• Live Meeting 2007 client
• Live Meeting 2007 Resource Center
• Live Meeting 2007 Conferencing add-in for Outlook
• Live Meeting 2005 add-ins and publications

Live Meeting 2007

• Minimum system requirements for Live Meeting 2007
• Windows-based Live Meeting 2007 - Run a compatibility test
• Web-based Live Meeting 2007 - Run a compatibility test

Live Meeting 2005

• Minimum system requirements for Live Meeting 2005
• Windows-based Live Meeting 2005 - Run a compatibility test

Attending a meeting

• Unable to join your meeting because you are prompted to open or save a file named “Launch.rtc”
• Joining a meeting
• How to use your Live Meeting account to log on
• Starting voice and video
• You can't hear audio in Live Meeting 2007
• Asking questions during a meeting
• Printing meeting content

Organizing a meeting

• Requesting a new meeting organizer password
• Getting started as an organizer
• Getting started as a presenter
• Setting meeting options
• Restricting who can participate in a meeting
• Importing and sharing content
• Managing attendee persmissions

Live Meeting service

• Getting started with Live Meeting (user's guide)
• Quick reference card

Live Meeting 2007

• Live Meeting 2007 self-paced and instructor-led training
• Live Meeting 2007 video demos for joining and organizing meetings
• Live Meeting 2007 self-paced e-learning
• Live Meeting 2007 help desk training

Live Meeting 2005

• Live Meeting 2005 instructions and how-to topics
• Live Meeting 2005 self-paced e-learning

Easy Assist

• Microsoft Easy Assist Help provides step-by-step instructions to join and interact during Easy Assist sessions
• View self-paced training to get the most out of Easy Assist

Downloads for End-users who need support

• Download the Microsoft Easy Assist support console for joining an Easy Assist session
• Download the Microsoft Easy Assist Safe Mode Client for troubleshooting within Windows Safe Mode

Downloads for Support Agent

• Download the Easy Assist Launchpad for setting up Easy Assist sessions
• Download the Microsoft Easy Assist support console for joining an Easy Assist session

• A workaround if you are unable to install and run an Easy Assist session while in "safe mode"

FAQ

• How do I determine what type of session I'm using (Web service vs. Office Communications Server)?
• See the status of my Live Meeting service support requests submitted before August 29, 2009
• See the status of my Live Meeting service support requests submitted after August 29, 2009?

Contacts

• Live Meeting using the Web service - Contact a support professional
• Live Meeting using Office Communications Server - Contact a support professional