Support for Microsoft PowerPoint 2010 and 2007

Microsoft PowerPoint 2010 and 2007This solution center is applicable to the following versions of Microsoft Office PowerPoint:
2010 and 2007

Key Resources

Key Resources

Get Office 2010 Service Pack 1 today
Microsoft Office 2010 Service Pack 1 (SP1) provides the latest updates for Office 2010.

Get Office Powerpoint Viewer Service Pack 1 (SP1)
Read the description of Office Powerpoint Viewer SP1 and get the free download.

Getting Started with PowerPoint 2010
If you know PowerPoint 2007, used an earlier version of PowerPoint, or have never used PowerPoint before, explore these resources to begin learning how to use the latest version.

PowerPoint Help & How To on Office.com
Find product information, help and how-to articles, and more.

Office 2010 Product Guides
The Office 2010 product guides provide an overview of what’s new in your favorite Microsoft Office programs and a deeper look at benefits across all Office 2010 programs, as well as Office Web Apps and Office Mobile 2010.

Automated Office Fix Its
Find automated fixes to common Office issues.

PowerPoint Training Courses
Follow step-by-step video tutorials on using PowerPoint.

IT-Professionals: Office TechCenter on TechNet
The one-stop-shop for resources, blogs, forums, and content around Office for IT Professionals.

Developers: Office Development Center on MSDN
The one-stop-shop for resources, blogs, forums, and content around Office Development.

Microsoft Update
Keep Office Up to date by visiting Microsoft Update for the latest downloads.

Ask the Community: Microsoft PowerPoint Forum at Microsoft Answers
Experts are on hand at the Microsoft Answers Office community.

Microsoft Genuine Advantage Solution Center
Visit the Genuine Advantage Solution Center for answers to common questions and links to helpful resources.

Description of the 2007 Office suite SP3 and of Office Language Pack 2007 SP3
Get the latest updates to the 2007 Office suite and to the Office Language Pack 2007.

Top Issues

Top Issues

Burn your slide show to a disk
Anyone with a standard DVD or disc player can watch and enjoy a PowerPoint presentation or photo album that you create.

Turn your presentation into a video
You can now save your Microsoft PowerPoint 2010 presentation as a video, making it easier for you to distribute, and easier for recipients to view.

VIDEO HOW TO: Embed in, or link to a video from your presentation
Learn how to embed a video or link to a video from your PowerPoint presentation.

PowerPoint 2010 finds a problem in a presentation and stops working after you repair the presentation and click Update Links
Get the woraround steps to resolve this problem.

Using Presentation Broadcast
Share your presentation on the fly with anyone, anywhere.

QuickTime Movie or MPEG-4 video files do not play in PowerPoint 2010
This article describes how to resolve this issue.

When you try to optimize a presentation, some videos are listed as "Unsupported" in the Compress Media dialog box
This article describes how to resolve this issue.

PowerPoint 2010 slide transition sounds are not exported to video
This article describes how to resolve this issue.

Learn how to videotape a presentation
This article describes some of the methods that you can use to videotape your Microsoft PowerPoint presentation.

PowerPoint found a problem with content in <filename>. PowerPoint can attempt to repair the presentation
Get help wiht the issue of opening an Excel, Word, or PowerPoint 2010 file from Outlook or from the Internet, and Office reporting that the file as being corrupted and cannot be opened.

Play an Adobe Macromedia Flash animation in a presentation
Learn how to play an animated graphic that was created by using Adobe Macromedia Flash and saved as a Shockwave file with an.swf extension.

Product Activation Solution Center
Visit the Product Activation Solution Center for answers to common questions and links to helpful resources.

Installing, upgrading, and activating

Activating

Product Activation Solution Center
Visit the Product Activation Solution Center for answers to common questions and links to helpful resources.

Office Volume Activation
Learn more about Office volume activation on TechNet.

Installing

Install Office features or repair Office 2007
This article describes how to install 2007 Microsoft Office features. It also describes how to repair the installed 2007 Office programs and features.

Find help when you receive the "Setup is unable to proceed" error message when installing Office 2007
This article describes how to resolve the “Setup is unable to proceed” error message when installing Office 2007.

Install the Microsoft Office Compatibility Pack to use earlier versions of Office programs
A compatibility pack is available to make sure that you can open and save Office Open XML Formats in earlier versions of Microsoft Office.

Office Deployment
Get technical guidance to pilot and eploy Office 2010.

Upgrading

Download Office 2007 Service Pack 2
Service Pack 2 provides the latest updates to the 2007 Microsoft Office suite.

Troubleshoot when Office 2007 upgrade fails on Office XP Student and Teacher products
When you try to upgrade Microsoft Office XP Students and Teachers edition to an upgrade version of a 2007 Microsoft Office suite you receive an error and cannot proceed.

Use earlier versions of Excel, PowerPoint, and Word to open and save files
This article describes how to open and save Word 2007, Excel 2007, and PowerPoint 2007 files in earlier versions of Office programs.

Downloads, updates, and add-ins

Downloads and updates

Get Office 2010 Service Pack 1 today
Microsoft Office 2010 Service Pack 1 (SP1) provides the latest updates for Office 2010.

Visit Downloads on Microsoft Office Online to get the latest updates
Get the latest updates and downloads for our Office products from the Download page at Microsoft Office Online.

Install the Microsoft Office Compatibility Pack to use earlier versions of Office programs
A compatibility pack is available to make sure that you can open and save Office Open XML Formats in earlier versions of Microsoft Office.

Use Microsoft Update to keep Office up to date
Keep Office Up to date by visiting Microsoft Update for the latest downloads.

Add-ins

The Adobe PDFMaker Add-in is not installed in the 2007 Office programs when you install Adobe Acrobat 7.0
When you install Adobe Acrobat 7.0, the Adobe PDFMaker Add-in is not installed.

Validation cannot be completed
This article explains how to resolve issue "Validation cannot be completed."

Error message "A version of Adobe Acrobat PDFMaker that is known to cause instabilities"
This article describes how to work around this problem.

Microsoft Save as PDF add-in
This download allows you to export and save to the PDF format in eight 2007 Microsoft Office programs. It also allows you to send files as e-mail attachments in the PDF format in a subset of these programs.

Microsoft Save as XPS download add-in
This download allows you to export and save to the XPS format in eight 2007 Microsoft Office programs. It also allows you to send files as e-mail attachments in the XPS format in a subset of these programs.

Microsoft Save as PDF or XPS download add-in
This download allows you to export and save to the PDF and XPS formats in eight 2007 Microsoft Office programs. It also allows you to send as e-mail attachment in the PDF and XPS formats in a subset of these programs.

Office Compatibility
See how to evaluate the compatibility of existing hardware, Office documents, add-ins and line-of-business applications.

Security and Privacy

Security and Privacy

Virus and Security Solution Center
Visit the Virus & Security Solution Center for answers to common questions and links to helpful resources.

Microsoft Security Center
For the latest in computer security.

PowerPoint cannot load an add-in when you lower the macro security level
This article describes how to work around this issue.

Change your security settings through the Trust Center
The Trust Center is where you can find security and privacy settings for the 2007 Microsoft Office system programs. The Very High, High, Medium, and Low security levels that were used in earlier versions of Office are now replaced with a more streamlined security system.

Learn about privacy options for Office 2007 programs
This article describes the privacy options for features that you might want to use.

Learn how to use the Alert ID feature in the Office 2007 programs
This article describes how to use the Alert ID feature.

Security and Office 2010
Learn how the security controls in Office 2010 make it easier for IT professionals to build a robust defense against threats while maintaining information worker productivity.

Support Options

Self-Support Options

Search the Microsoft Knowledge Base
Search the Microsoft Knowledge Base for technical solutions to common break-fix issues.

Ask the Community: Microsoft PowerPoint Forum at Microsoft Answers
Ask a question or search for answers in the Office forums. Experts are on hand to help. Most questions answered in 24 hours or less.

IT-Professionals: Visit the Microsoft Office TechCenter on TechNet
TechNet is the primary resource for IT-Professionals providing links to technical resources including articles, webcasts, video’s, blogs and community forums.

Developers: Visit the Microsoft Office Developer Center on MSDN
MSDN is the primary resource for Developers providing links to technical resources including articles, webcasts, video’s, blogs and community forums.

Paid Support Options

To contact a Microsoft Support Professional via e-mail, on-line submission or phone click on the product and version below that is applicable to you. We’ll ask you a few questions in order to serve you efficiently.

       PowerPoint 2010 and Office 2010

       Office PowerPoint 2010
       Office PowerPoint 2010 – Home and Student version
       Office Standard 2010
       Office Starter 2010
       Office Professional 2010
       Office Professional Plus 2010
       Office Professional Academic 2010
       Office Home and Student 2010
       Office Home and Business 2010

       PowerPoint 2007 and Office 2007

       Office PowerPoint 2007
       Office PowerPoint 2007 – Home and Student version
       Office Standard 2007
       Office Basic 2007
       Office Professional 2007
       Office Ultimate 2007
       Office Home and Student 2007
       Office Enterprise 2007
       Office Professional Plus 2007
       Office Small Business 2007

Contract Incident Support

Contact a Microsoft Support Professional using your TechNet Subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more.

Contact a Microsoft Support Professional using your MSDN Subscription
As an MSDN Subscriber, you may be entitled to receive up to four (4) technical support incidents depending on your subscription level. Learn more.

Microsoft Premier Customers
Enterprise customers with a premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Microsoft Software Assurance
Get volume licensing and additional benefits with the Microsoft Software Assurance program.

Microsoft Pinpoint
Connect with thousands of Microsoft Certified companies to find products and services.

Customer Service

If you have a non-technical question, the following Customer Service resources are available:

Product Sales and licensing
Visit the Sales & Licensing Solution Center for answers to common questions and links to helpful resources.

Replacements, refunds and rebates
Visit the Replacements, refunds and rebates Solution Center for answers to common questions and links to helpful resources.

Contact a Customer Service Representative
Get assistance with your non-technical question. Contact Microsoft Customer Service via Chat or e-mail.

Support Lifecycle

View Support Lifecycle Information



Microsoft Product Support Lifecycle Policy page
Visit the Support Lifecycle Policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

Office Support Lifecycle Policies

To view Support Lifecycle information for a specific version of Microsoft Office, select the product and version below that is applicable to you.

       Office PowerPoint 2010

       Office PowerPoint 2010
       Office PowerPoint 2010 (Home and Student version)

       Office PowerPoint 2007

       Office PowerPoint 2007
       Office PowerPoint 2007 (Home and Student version)

       Office 2010

       Office 2010 (all editions)

       Office 2007

       Office 2007 (all editions)

       Older Versions

       View the Support Lifecycle Index
Last Review : February 2, 2012