Support for Microsoft Project 2007 and 2010

Support for Microsoft Project 2007 and 2010

Help and support for Microsoft Project. Customer service, technical solutions, gantt charts, how-tos, templates, and answers to top issues.

Key Resources

Key Resources

Description of Project 2010 SP1
Microsoft Project 2010 Service Pack 1 (SP1) provides the latest updates for Project 2010.

Getting Started with Project 2010
If you know Project 2007, used an earlier version of Project, or have never used Project before, explore these resources to begin learning how to use the latest version.

Project Support Page on Office.com
Find product information, purchasing options, help and how-to articles, and more.

Getting Started with Project Web App
If you know Project Web App, used an earlier version of Project Web App, or have never used Project Web Appbefore, explore these resources to begin learning how to use the latest version.

Project Server Support Page on Office.com
Find product information, purchasing options, help and how-to articles, and more.

Ask the Community: Microsoft Office Business Users Forum at Microsoft Answers
Ask a question or search for answers in the Office Access forums. Experts are on hand to help. Most questions answered in 24 hours or less.

Templates for Project
Browse templates for business, community, home, and more.

Developers: Project DevCenter on MSDN
MSDN Developer Centers and Resource Centers pull together content and resources around specific products and technologies. They connect you to code samples, community sites, technical articles and documentation, upcoming events, and much more.

IT Professionals: Project Server TechCenter on TechNet
TechCenters are dedicated to helping you troubleshoot, plan, deploy and maintain Microsoft products and technologies. TechCenters contain timely and relevant knowledge base articles, downloads, evaluations, software, videos, hints/tips, white papers, communities, and much more.

Office 2010 Product Guides
The Office 2010 product guides provide an overview of what’s new in your favorite Microsoft Office programs and a deeper look at benefits across all Office 2010 programs, as well as Office Web Apps and Office Mobile 2010.

IT Professionals: Visit the Update Center for Microsoft Office, Office Servers, and Related Products
Find and manage updates in one place for Office, Forms Server, Groove Server, PerformancePoint Server, Project Portfolio Server, Project Server, Search Server, SharePoint Server, and Windows SharePoint Services.

Top Solutions for Project

Product Activation Solution Center
Visit the Product Activation Solution Center for answers to common questions and links to helpful resources.

Using the Office Ribbon
This page teaches you more about the Office ribbon.

How to print a Gantt Chart view without table information
This article describes how to accomplish this task.

Definition of Microsoft Project constraints
This article describes the definition of Microsoft Project constraints.

Tasks are not scheduled as expected in Microsoft Project
This article describes how to resolve this issue.

Gantt Chart view or Usage view print on too many pages in Project
This article describes how to work around this issue.

Cannot save to Global.mpt when exiting Microsoft Project
This article describes how to resolve this issue.

How to display a custom Gantt bar in the print legend
This article describes how to accomplish this task.

Importing a Project outline structure
This article describes how to accomplish this task.

Project Client Programming
This article describes the VBA Object Model Changes and how to customize and extend Project.

Top Solutions for Project Server

Configuring forms-based authentication in Project Server 2010
This article describes how to confirgure Project Server 2010 forms-based authentication using Active Directory and more.

Project Server Security and Protection
This article provides information and best practices about how to make the Microsoft Project Server 2010 system more secure and how to help protect data.

Self-Support

Self-Support

Search the Knowledge Base
Search the Microsoft Knowledge Base for technical solutions to common break-fix issues.

Ask the Community: Microsoft Project at Microsoft Answers
Ask a question or search for answers in the Office Project forums. Experts are on hand to help. Most questions answered in 24 hours or less.

Post a question in the "Project Server" forum at TechNet
Experts are on hand to help. Most questions answered in 24 hours or less.

Post a question in the "Project Standard and Professional General Questions and Answers" forum at TechNet
Experts are on hand to help. Most questions answered in 24 hours or less.

Help and How-to for Project 2007
Find helpful articles, training, user guides, video demos, and more.

Help and How-to for Project Server 2007
Find helpful articles, training, user guides, video demos, and more.

Microsoft Project Team Blog
The official blog of the Microsoft Project product team. Learn how to manage your work effectively.

Assisted Support

Paid Support Options

To contact a Microsoft Support Professional via e-mail, on-line submission or phone click on the product and version below that is applicable to you. We’ll ask you a few questions in order to serve you efficiently.

       Project 2010 and Office 2010

       Project 2010
       Project Server 2010
       Office Standard 2010
       Office Starter 2010
       Office Professional 2010
       Office Professional Plus 2010
       Office Professional Academic 2010
       Office Home and Student 2010
       Office Home and Business 2010

       Project 2007 and Office 2007

       Project 2007
       Project Server 2007
       Project Portfolio Server 2007
       Office Standard 2007
       Office Basic 2007
       Office Professional 2007
       Office Ultimate 2007
       Office Home and Student 2007
       Office Enterprise 2007
       Office Professional Plus 2007
       Office Small Business 2007

       Other Versions of Project

       Project 2003
       Project 2002
       Project Server 2002


Contract Incident Support

Contact a Microsoft Support Professional using your TechNet Subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more.

Contact a Microsoft Support Professional using your MSDN Subscription
As an MSDN Subscriber, you may be entitled to receive up to four (4) technical support incidents depending on your subscription level. Learn more.

Microsoft Premier Customers
Enterprise customers with a premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Microsoft Software Assurance
Get volume licensing and additional benefits with the Microsoft Software Assurance program.

Microsoft Pinpoint
Connect with thousands of Microsoft Certified companies to find products and services.

Customer Service

If you have a non-technical question, the following Customer Service resources are available:

Product Sales and licensing
Visit the Sales & Licensing Solution Center for answers to common questions and links to helpful resources.



Contract Incident Support

Contact a Microsoft Support Professional using your TechNet Subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more.

Contact a Microsoft Support Professional using your MSDN Subscription
As an MSDN Subscriber, you may be entitled to receive up to four (4) technical support incidents depending on your subscription level. Learn more.

Microsoft Premier Customers
Enterprise customers with a premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Microsoft Software Assurance
Get volume licensing and additional benefits with the Microsoft Software Assurance program.

Microsoft Pinpoint
Connect with thousands of Microsoft Certified companies to find products and services.

Customer Service

If you have a non-technical question, the following Customer Service resources are available:

Product Sales and licensing
Visit the Sales & Licensing Solution Center for answers to common questions and links to helpful resources.

Replacements, refunds and rebates
Visit the Replacements, refunds and rebates Solution Center for answers to common questions and links to helpful resources.

Contact a Customer Service Representative
Get assistance with your non-technical question. Contact Microsoft Customer Service via Chat or e-mail.

Replacements, refunds and rebates
Visit the Replacements, refunds and rebates Solution Center for answers to common questions and links to helpful resources.

Contact a Customer Service Representative
Get assistance with your non-technical question. Contact Microsoft Customer Service via Chat or e-mail.

Security and Privacy

Security and Privacy

Virus and Security Solution Center
Visit the Virus & Security Solution Center for answers to common questions and links to helpful resources.

Change your security settings through the Trust Center
The Trust Center is where you can find security and privacy settings for the 2007 Microsoft Office system programs. The Very High, High, Medium, and Low security levels that were used in earlier versions of Office are now replaced with a more streamlined security system.

Microsoft Security Center
For the latest in computer security.

Learn about privacy options for Office 2007 programs
This article describes the privacy options for features that you might want to use.

Security and Office 2010
Learn how the security controls in Office 2010 make it easier for IT professionals to build a robust defense against threats while maintaining information worker productivity.

Support Lifecycle

View Support Lifecycle Information

Microsoft Product Support Lifecycle Policy page
Visit the Support Lifecycle Policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

Office Support Lifecycle Policies 

To view Support Lifecycle information for a specific version of Microsoft Office, select the product and version below that is applicable to you.

       Project 2010

       Project Standard 2010
       Project Professional 2010
       Project Server 2010

        Project 2007

       Project Server 2007
       Project Professional 2007
       Project Standard 2007

       Office 2010

       Office 2010 (all editions)

       Office 2007

       Office 2007

       Older Versions

       View the Support Lifecycle Index

Last Review : March 29, 2012