Support for Microsoft SharePoint

Help and support for SharePoint Server, SharePoint Foundation and SharePoint Designer 2013, 2010, 2007 & 2003. Links to solutions and top issues.

For SharePoint Online support, visit the Office 365 Solution Center

Support options and resources

Self-support options

IT Professionals: SharePoint TechCenter on TechNet
The SharePoint TechCenter is the primary resource for IT Professionals providing links to technical resources including articles, webcasts, videos, blogs and community forums.

Developers: SharePoint Developer Center
The SharePoint Developer Center is the primary resource for Developers seeking training and resources for SharePoint.

Search the Microsoft Knowledge Base (KB)
Search the Microsoft Knowledge Base (KB) for technical solutions to common break-fix issues.

Community resources

Got a question? Post a question in the SharePoint Forums
Ask a question in the SharePoint Products and Technologies Forums. Most questions answered in 24 hours or less.

Get the Point Blog: SharePoint for End Users
The blog is designed, written, and published by the writers who bring you the SharePoint content on Office Online.

Microsoft SharePoint Team Blog
Stay up-to-date with the latest news from the SharePoint team including product announcements and updates.

SharePoint IT Pro Blog
A blog for SharePoint IT Pros by the Microsoft SharePoint IT Pro documentation team.

Get non-technical or customer service assistance
For general inquiries about Microsoft products and services visit our Contact Us page.

Pay per Incident support

Get Microsoft technical support
To contact a Microsoft support professional, click on the product and version below that is applicable to you. We?ll ask you a few questions to help us determine what your support options are. The support options may include email, on-line submission or phone support.

SharePoint 2013

SharePoint 2010

SharePoint 2007

SharePoint 2003

SharePoint Services, Previous Versions

SharePoint Administration Toolkit, Previous Versions

Contract Incident support

IT Professionals: Contact a Microsoft Support Professional using your TechNet Subscription
TechNet Professional subscribers are entitled to receive 2 complimentary incidents and a 20% discount on any additional phone incidents purchased. Learn more.

Developers: Contact a Microsoft Support Professional using your MSDN Subscription
MSDN Subscribers may be entitled to receive up to 4 technical support incidents depending on the subscription level. Learn more.

Microsoft Premier Online (MPO)
Enterprise customers with a premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Microsoft Software Assurance
Get volume licensing and additional benefits with the Microsoft Software Assurance program.

Additional support options

Microsoft Pinpoint Support Marketplace
Choose from thousands of Microsoft certified companies to find assisted support.

To learn more about related products or topics, click on a solution center listed below.

Downloads

Downloads

Try it Now: SharePoint 2013
Download the final version of SharePoint Server 2013.

Description of SharePoint Server 2010 SP1
Service Pack 1 provides the latest updates to SharePoint Server 2010.

How to Obtain the Latest Service Pack for 2007 Office server products
This article provides details on how to obtain the latest service packs and update details for Exchange Server 2007 Office server products.

How to Obtain the Latest Service Pack for SharePoint Portal Server 2003
This article provides details on how to obtain the latest service packs, release notes and update details for Exchange Server 2003.

Tools

Tools

Microsoft System Center Advisor
Download System Center Advisor to proactively detect potential issues.

ULS Viewer
ULS Viewer allows you to open a ULS log file and display its contents in a user-friendly format. You can then perform advanced functions such as filtering, sorting, highlighting, loading logs, appending logs, etc in order to single out important data.

Workflows 1 training: Basics you should know
Workflows are automated processes that route documents for various types of review. This course, the first in a series, will introduce you to the basics.

Security and privacy

Security and privacy

Virus and Security Solution Center
Visit the Virus & Security Solution Center for answers to common questions and links to helpful resources.

Microsoft Safety and Security Center
Visit the Microsoft Safety and Security Center for the latest in computer security, digital privacy, and online safety.

Change your security settings through the Trust Center
The Trust Center is where you can find security and privacy settings for the 2007 Microsoft Office system programs. The Very High, High, Medium, and Low security levels that were used in earlier versions of Office are now replaced with a more streamlined security system.

Support lifecycle

Learn more about SharePoint support lifecycle

Support lifecycle policy page
Visit the Microsoft support lifecycle policy page to view Microsoft?s guidelines for product support from availability to end of product support lifecycle.

SharePoint support lifecycle policies
View the support lifecycle policy information for the SharePoint family of products.

Last Review : Wednesday, 2 October 2013