Support for Microsoft Sharepoint Server and Windows Sharepoint Services

Key Resources

Description of SharePoint Server 2010 SP1
Microsoft SharePoint Server 2010 Service Pack 1 (SP1) provides the latest updates for SharePoint Server 2010.

Microsoft System Center Advisor
Download System Center Advisor to proactively detect potential issues.

IT-Professionals: SharePoint TechCenter on TechNet
TechCenters are dedicated to helping you troubleshoot, plan, deploy and maintain Microsoft products and technologies. TechCenters contain timely and relevant knowledge base articles, downloads, evaluations, software, videos, hints/tips, white papers, communities, and much more.

Developers: SharePoint DevCenter on MSDN
MSDN Developer Centers and Resource Centers pull together content and resources around specific products and technologies. They connect you to code samples, community sites, technical articles and documentation, upcoming events, and much more.

Ask the Community: Microsoft Office SharePoint Forum at TechNet
Ask a question or search for answers in the Office SharePoint forums. Experts are on hand to help. Most questions answered in 24 hours or less.

SharePoint Server Office Online Page
Find product information, trial software, purchasing options, help and how-to articles, and more.

Role-Based Templates for SharePoint 2007 My Sites
Role-Based Templates for SharePoint My Sites are custom templates, designed for Office SharePoint Server and the My Site functionality, and tailored to address the unique needs and requirements of specific roles within an organization.

IT Professionals: Visit the Update Center for Microsoft Office, Office Servers, and Related Products
Find and manage updates in one place for Office, Forms Server, Groove Server, PerformancePoint Server, Project Portfolio Server, Project Server, Search Server, SharePoint Server, and Windows SharePoint Services.

Self-Support Options

Search all Microsoft resources
Search the Microsoft Knowledge Base, MSDN and TechNet libraries, forums, and more for technical solutions to common break-fix issues.

Ask the Community: Microsoft Office SharePoint Forum at TechNet
Ask a question or search for answers in the Office SharePoint forums. Experts are on hand to help. Most questions answered in 24 hours or less.

SharePoint for End Users Blog
The blog is designed, written, and published by the writers who bring you the SharePoint content on Office Online.

Workflows 1 training: Basics you should know
Workflows are automated processes that route documents for various types of review. This course, the first in a series, will introduce you to the basics.

Assisted Support

Contact a Microsoft Support Professional via e-mail, chat or phone.

SharePoint 2010 Administration Toolkit
SharePoint 2010 For Internet Sites Enterprise
SharePoint 2010 For Internet Sites Standard
SharePoint Administration Toolkit 2.0
SharePoint Administration Toolkit 3.0
SharePoint Administration Toolkit 4.0
SharePoint Designer 2007
SharePoint Designer 2010
SharePoint Foundation 2010
SharePoint Portal Server 2001
SharePoint Portal Server 2003
SharePoint Server 2007
SharePoint Server 2010
SharePoint Workspace 2010

Contract Incident Support

Contact a Microsoft Support Professional using your TechNet Subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more.

Contact a Microsoft Support Professional using your MSDN Subscription
As an MSDN Subscriber, you may be entitled to receive up to four (4) technical support incidents depending on your subscription level. Learn more.

Microsoft Premier Customers
Enterprise customers with a premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Microsoft Software Assurance
Get volume licensing and additional benefits with the Microsoft Software Assurance program.

Microsoft Pinpoint
Connect with thousands of Microsoft Certified companies to find products and services.

Customer Service

Product Sales and licensing
Visit the Sales & Licensing Solution Center for answers to common questions and links to helpful resources.

Replacements, refunds and rebates
Visit the Replacements, refunds and rebates Solution Center for answers to common questions and links to helpful resources.

Contact a Customer Service Representative
Get assistance with your non-technical question. Contact Microsoft Customer Service via Chat or e-mail.

Security and Privacy

Virus and Security Solution Center
Visit the Virus & Security Solution Center for answers to common questions and links to helpful resources.

Change your security settings through the Trust Center
The Trust Center is where you can find security and privacy settings for the 2007 Microsoft Office system programs. The Very High, High, Medium, and Low security levels that were used in earlier versions of Office are now replaced with a more streamlined security system.

Microsoft Security Center
For the latest in computer security.

Learn about privacy options for Office 2007 programs
This article describes the privacy options for features that you might want to use.

View Support Lifecycle Information

Microsoft Product Support Lifecycle Policy page
Visit the Support Lifecycle Policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

Office Support Lifecycle Policies 

To view Support Lifecycle information for a specific version of Microsoft Office, select the product and version below that is applicable to you.