Dynamics POS Solution Center

Key Resources

Key Resources

Customers: CustomerSource (Login Required)
CustomerSource provides Microsoft Dynamics customers around-the-clock access to online support resources.*

Partners: PartnerSource (Login Required)
Utilizing PartnerSource, Microsoft Dynamics Certified Partners can access online support resources at any time, from anywhere.*

Dynamics POS Product Home Page
Visit the Dynamics POS Home Page for product information, trial software, demos, purchasing options, technical resources and more.

Microsoft Dynamics Events and WebCasts
Find information about conferences, events, and webcasts designed to bring you together with your business community and help you improve your business skills.

* Note: The Dynamics content available at CustomerSource and PartnerSource is only available to registered Dynamics partners and customers with a support plan.

Community

Ask the Community

Microsoft Dynamics Community
Visit the Microsoft Dynamics community page to access role-based and product-based community resources including blogs, forums, newsgroups and MVPs.

Microsoft Partners
Access unlimited technical support from Microsoft engineers as part of your Microsoft Partner Network (MPN) benefits—at no additional cost.

Support Options

Contact Information

Contact Microsoft
Contact a Microsoft representative, find a local sales office, obtain product support, or submit comments and questions.

Self-Support Options

Customers: Search the Knowledge Base (Login Required)
Search the Microsoft Knowledge Base on CustomerSource for technical solutions to common break-fix issues with Microsoft Dynamics POS.*

Partners: Search the Knowledge Base (Login Required)
Search the Microsoft Knowledge Base on PartnerSource for technical solutions to common break-fix issues with Microsoft Dynamics POS.*

Microsoft Premier Online (MPO) (Login Required)
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Assisted Support Options

Customers: Explore Different Support Options
Includes detailed information about support options available to customers for Microsoft Dynamics products.

Partners: Access Support Options on the Microsoft Partner Portal
Microsoft Business Solution Competency Partners can select available support options on the Microsoft Partner Portal.

Microsoft Premier Online (MPO)(Login Required)
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Paid Incident Support
To contact a Microsoft Support Professional click on the product and version below that is applicable to you. We’ll ask you a few questions in order to serve you efficiently.

Dynamics POS 2009
Dynamics - Point of Sale 2.0

Additional Support Options

Microsoft Pinpoint
Connect with thousands of Microsoft Certified companies to find products and services.

* Note: The Dynamics content available at CustomerSource and PartnerSource is only available to registered Dynamics partners and customers with a support plan.

Support Lifecycle

View Support Lifecycle Information

Microsoft Support Lifecycle Policy
Visit the Support Lifecycle Policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

Dynamics POS Lifecycle Policies

To view Support Lifecycle information for a specific version of Microsoft Dynamics POS, select the product and version below that is applicable to you.

Dynamics POS 2009

Dynamics POS 2009
Dynamics POS 2009 Service Pack 1

Dynamics - Point of Sale 2.0

Dynamics - Point of Sale 2.0

Last Review : March 15, 2013