Session Summary

In this session, we will discuss the basics of Windows troubleshooting for Windows 98 issues, including common problems you may encounter in Windows 98. This session will cover when you should use Safe Mode/Clean Boot troubleshooting, how to implement it, and why it is such a useful tool for all Windows 98 users, especially those in a helpdesk role. Learning this technique will save you valuable time and effort diagnosing and resolving Windows 98 related problems for your users.

This is a Level 200 (http://support.microsoft.com/default.aspx?scid=gp;en-us;webcastlevels&sd=gn) session that was recorded June 14, 2000 and presented by David Paisley. David Paisley joined Microsoft in July 1994. He has been involved in both research and technical aspects of Windows support, and has focused on Windows troubleshooting for more than two years. David currently works for Product Support Services (PSS), delivering Windows support for Professional and Premier customers. His work has been published in the Microsoft Sourcebook for the Helpdesk.

Viewing the Presentation

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Additional Resources

Download presentation (http://download.microsoft.com/download/7/6/3/76321006-30f1-46ed-bd33-20f530b3763f/wcd061400.exe) This is a 140-KB Microsoft PowerPoint (.ppt) file.
If you do not have PowerPoint and you want a copy of the slides, use the PowerPoint Viewer (http://office.microsoft.com/downloads/2000/Ppview97.aspx) (1,911 KB).

Tell a friend about this Support WebCast (mailto:?subject=Support WebCast: Introduction to Microsoft Windows 98 Safe Mode and Clean Boot Troubleshooting&body=Take a look at this Microsoft Support WebCast about Introduction to Microsoft Windows 98 Safe Mode and Clean Boot Troubleshooting (June 14, 2000). More information about this WebCast is available at http://support.microsoft.com/WebCasts.)

Supplemental reading:

•	Q192926: How to Perform Clean-Boot Troubleshooting for Windows 98
•	Q188867: Troubleshooting Windows 98 Startup Problems
•	Q149962: Troubleshooting Windows Protection Errors

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