Microsoft Pointing Devices Frequently Asked Questions
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USB Devices May Not Be Detected by Windows 98.
When I try to install the Microsoft IntelliPoint software on my Microsoft Windows Millennium Edition-based computer, I receive the error message "This program does not run properly on this version of Windows. To continue, click Run Program. To exit, click Cancel. For more information click Details." Why?
When I connect a Microsoft Plug and Play Serial Mouse, Microsoft EasyBall, or Microsoft IntelliMouse
to my computer, the new device is not detected by Windows 95. Running the Add New Hardware Wizard does not correct
the problem. Why?
What could be causing the following problems: erratic mouse pointer movement, no mouse pointer response to mouse
movement, no response to mouse button clicks, internal pointing device or external mouse stops working after a few minutes of
use, or only the internal mouse works?
My IntelliMouse wheel is not functioning properly. What could be the problem?
The mouse pointer moves erratically, or the device doesn't respond. Why?
Why aren't the Focus and SmartSpeed features available in the Mouse tool in Control Panel?
Why does the tail light on my IntelliMouse Explorer remain illuminated after I shut down my computer?
After I connect a Microsoft pointing device and install the Microsoft IntelliPoint
software on a Packard Bell computer, the IntelliMouse wheel
does not respond properly in Windows 95. Why?
What are the minimum system requirements to use the Universal
Serial Bus (USB) version of the Microsoft IntelliMouse?
Why can't I pan horizontally in a Microsoft Word 2000 document?
When I click a mouse button, the program doesn't respond as expected. Why?
Why doesn't the Microsoft Cordless Wheel Mouse show up in the list
of available devices?
When I personalize the settings in the Mouse tool in Control Panel,
my settings change the next time I log on to my computer. Why?
After installing the IntelliPoint software, the mouse pointer does not
respond correctly, or the mouse pointer responds, but the wheel does not. Why?
Why can't I scroll one screen at a time using the Microsoft IntelliPoint software in Microsoft Internet Explorer?
How do I turn on, configure, and use the Microsoft IntelliPoint software wheel panning and scrolling features?
Why do I receive the error message "Driver Not Installed -- Microsoft Mouse not found" after I install a
Microsoft Mouse or Microsoft IntelliMouse on my laptop computer?
The Wheel tab isn't available when I open the Mouse tool in Control Panel. Why?
Can you describe the Universal Scrolling feature available in the Microsoft IntelliPoint software?
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