How to Find Answers Online

• Learn How to Make Your Search More Powerful
  Find your answers on the Product Support Services site by searching the same articles that Microsoft Support Professionals use. Access Microsoft Product Support Services' entire collection of problem-solving tools and technical information, including the Knowledge Base, Troubleshooting Wizards, and downloadable files.
  
  
• Browse the Frequently Asked Questions and Highlights
  See if your question is one of our frequently asked questions about using Microsoft products.
  
  
• Download a File
  Obtain drivers, service packs, and other downloadable files from the Microsoft Download Center.
  
  
• Read the Newsgroups
  Read the questions and answers that other customers post our no-charge peer-to-peer newsgroups.
  
  
• Submit a Question to a Support Professional
  Send your question to a Microsoft Product Support Services Support Professional.
  
  
• Learn About Your Support Options
  See an overview of support phone numbers and options available for Microsoft products.
  
  
• Get International Support
  Find out how to get support if you are outside of the United States or Canada.

• Get Assistance for Preinstalled Software
  If you purchased your computer with the software already installed or if your software was distributed with your personal computer, see a list of phone numbers for obtaining OEM (original equipment manufacturer) support.
  
  
• Find Answers About Microsoft Network
  See answers to frequently asked questions about using The Microsoft Network, MSN.
  
  
• Use Product Help
  Use the powerful Help feature that your Microsoft software contains. Help answers many questions about using that product. To use Help, start the Microsoft program you want help for, and click Help on the toolbar. You can also access Help by pressing F1.
  
  

• Application Help
  To use Help for an application, start the Microsoft program with which you want help, and click the Help menu on the toolbar.  You can access help for certain server applications at http://www.microsoft.com/technet/itsolutions/proddocs/default.asp.





• Operating System Help
  Microsoft offers various versions of Windows documentation to assist you in using individual computers as well as deploying, configuring, and managing computers and networks running Windows operating systems. To use Help for Windows 2000, click Start, and then click Help. You can access any version of operating system help at the following location http://www.microsoft.com/technet/itsolutions/proddocs/default.asp. In addition, you can download the help for any version of the Windows 2000 operating system. For more information, see http://www.microsoft.com/windows2000/downloads/helpfiles/default.asp.