Help and Support
 

powered byLive Search

Settings for HP LaserJet 4Si Not Maintained During Upgrade

View products that this article applies to.
Article ID:131481
Last Review:November 15, 2006
Revision:1.1
This article was previously published under Q131481

SYMPTOMS

When you upgrade from Windows for Workgroups 3.11 to Windows 95, any non- default settings for your Hewlett-Packard (HP) LaserJet 4Si printer are lost. All settings for the printer are returned to their default values.

Back to the top

CAUSE

When you install an HP LaserJet 4Si printer in Windows for Workgroups, entries in the WIN.INI file refer to the printer as an HP LaserJet 4/4M, not as an HP LaserJet 4Si.

When you upgrade to Windows 95, Windows attempts to maintain any current printer settings for the HP LaserJet 4Si by searching the WIN.INI file for a section corresponding to that printer. Because the section in the WIN.INI file for the printer refers to the printer as an HP LaserJet 4/4M, Windows does not realize that this section applies to the 4Si, and does not maintain the current printer settings.

Back to the top

RESOLUTION

After you upgrade to Windows 95, manually restore the non-default settings for the printer.

Back to the top

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 95. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Back to the top

APPLIES TO
•Microsoft Windows 95

Back to the top

Keywords: 
KB131481

Back to the top

Article Translations

 

Other Support Options

  • Need More Help?
    Contact a Support professional by Email, Online or Phone.
  • Customer Service
    For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups
    Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.