Setup Error Message: Error SU0358 This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
This article was previously published under Q131663 SYMPTOMS
When you are installing Windows 95, you may receive the following error
message:
Error SU0358
Setup detected one or more MS-DOS-based programs running on your computer. Close your MS-DOS programs, and then click OK to continue. Or, click Cancel to quit Setup. CAUSE
Setup cannot continue while an MS-DOS-based program is running. The
MS-DOS-based program may be running in a hidden virtual machine so that
it is not visible when you press ALT+TAB or in the Close Program dialog
box.
NOTE: Windows 95 supports running MS-DOS-based programs in hidden virtual machines (VMs). Hidden VMs do not display program windows or show up as running programs. Hidden VMs are created by the developer of a program. RESOLUTION
To work around this problem, use any one of the following methods:
MORE INFORMATION
The WinPrinter driver by LaserMaster is an example of an MS-DOS-based
program that runs in a hidden VM and is not visible when you press ALT+TAB
or CTRL+ALT+DEL. To disable WinPrinter, remove the WinPrinter icons from
the Startup group, restart the computer, and then run Windows 95 Setup
again.
The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or other- wise, regarding this product's performance or reliability.
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