Help and Support

"Sound Recorder cannot record or play back because a sound device is not installed" error message when you try to play a sound (.wav) file in Windows 95

Article ID:133073
Last Review:November 15, 2006
Revision:1.2
This article was previously published under Q133073

SYMPTOMS

When you try to play a sound (.wav) file, you may receive the following error message:
Sound Recorder cannot record or play back because a sound device is not installed. To install a sound device, click 'Add New Hardware' in Control Panel.

Back to the top

CAUSE

This problem can occur if the "drivers=MMSYSTEM.DLL" entry is missing from the [boot] section of the System.ini file.

Back to the top

RESOLUTION

Add the following line to the [boot] section of the System.ini file:
   drivers=MMSYSTEM.DLL
				
If the line is present but has a semicolon (;) at the beginning, remove the semicolon.

Back to the top

MORE INFORMATION

Following the instructions in the error message does not eliminate the problem, nor does removing and reinstalling the device in Device Manager. Removing and reinstalling all multimedia components also does not eliminate the error message.

This problem can also cause other symptoms. When you try to adjust the volume using Mixer Control you may receive the following error message:
There are no active mixer devices available. You may install or activate mixer devices from Control Panel. This application will now exit.
Media Player will run with this problem present, but the only device listed in the Devices menu will be Video For Windows.

Back to the top


APPLIES TO
Microsoft Windows 95

Back to the top

Keywords: 
KB133073

Back to the top

Article Translations

 

Other Support Options

  • Need More Help?
    Contact a Support professional by Email, Online or Phone.
  • Customer Service
    For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups
    Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.