After you install Microsoft Windows 95, you may receive the following error message when you start your computer: Windows 95 stops loading after you receive this error message. However, you can start Windows 95 in Safe mode.

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This problem can occur for any of the following reasons:

•	Your computer has too many temporary (.tmp) files.
•	You are running the shareware program Winload.exe. This program is not compatible with Windows 95.
•	Pointer.exe is being loaded in the Win.ini file.
•	You are running the Df.exe program from Norton Utilities 7.0.
•	You are loading older MS-DOS or PC-DOS drivers in the Config.sys file.
•	You are running Norton Disk Doctor (NDD) or Norton Image from Norton Utilities 8.0.
•	There is not enough disk space on the hard disk drive, as files in the Recycle Bin have never been emptied.

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To resolve this problem, use the appropriate method:

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Your Computer Has too many Temporary Files

Start your computer to a command prompt, and delete any files with a .tmp extension from all folders on your hard disk.

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You Are Running Winload.exe

Remove Winload.exe from the Autoexec.bat file:

1.	Restart your computer. When you see the Starting Windows 95 message, press F8, and then click Safe Mode Command Prompt Only from the Startup menu.
2.	At the MS-DOS prompt, use any text editor (such as Edit.com) to edit the Autoexec.bat file.
3.	Remove the line containing Winload.exe from the file.
4.	Save and then close the file.
5.	Restart Windows 95 normally.

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Pointer.exe Is Being Loaded in the Win.ini File

Remove Pointer.exe from the "load=" line in the Win.ini file:

1.	Restart your computer. When you see the Starting Windows 95 message, press F8, and then click Safe Mode Command Prompt Only from the Startup menu.
2.	At the MS-DOS prompt, use any text editor (such as Edit.com) to edit the Win.ini file in the Windows folder.
3.	Remove the following entry from the load= line: c:\mouse\pointer.exe or c:\msinput\pointer.exe NOTE • Do not remove any other entry from the load= line.
4.	Save the Ps1pfile.exe or Ps1tools.exe file and close the editor.
5.	Restart Windows 95 normally.

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You Are Running Df.exe

Remove Df.exe from the Autoexec.bat file:

1.	Restart your computer. When you see the Starting Windows 95 message, press F8, and then click Safe Mode Command Prompt Only from the Startup menu.
2.	At the MS-DOS prompt, use any text editor (such as Edit.com) to edit the Autoexec.bat file.
3.	Remove the line containing Df.exe from the file.
4.	Save and then close the file.
5.	Restart Windows 95 normally.

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You Are Loading Older MS-DOS or PC-DOS Drivers in the Config.sys File

Check the Config.sys file for lines loading device drivers (such as Himem.sys and Emm386.exe) from the DOS folder. If you find such a line, change it to load the Windows 95 version of the driver, and then restart your computer. For example, you would change a line that reads:

c:\dos\himem.sys

to read

c:\windows\himem.sys

where windows is the Windows 95 folder.

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You Are Running Norton Disk Doctor (NDD) or Norton Image

If you are running Norton Disk Doctor or Norton Image from Norton Utilities version 8.0, remove NDD or Image from the Autoexec.bat file:

1.	Restart your computer. When you see the Starting Windows 95 message, press F8, and then click Safe Mode Command Prompt Only from the Startup menu.
2.	Use any text editor (such as Edit.com) to open the Autoexec.bat file.
3.	Remove the line containing Ndd.exe or Image.exe.
4.	Save and then close the Autoexec.bat file.
5.	Restart Windows 95 normally.

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There Is Not Enough Disk Space on the Hard Disk Drive

1.	Start the computer in Safe mode.
2.	Empty the Recycle Bin.
3.	Restart the computer normally.

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This situation is most likely caused by design changes in Windows 95. Microsoft has confirmed that it is not caused by a problem in Windows 95.

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Winload.exe is a shareware program designed to let you start either MS-DOS or Windows.

For additional information about issues that can cause the error message stated above, please see the following articles in the Microsoft Knowledge Base: Setup Err Msg: Windows 95 Has Disabled Direct Disk Access... (http://support.microsoft.com/kb/142183/EN-US/)Built-In Anti-Virus Support in Windows 95 (http://support.microsoft.com/kb/143281/EN-US/)Cannot Start Computer After Running DriveSpace on IBM Aptiva (http://support.microsoft.com/kb/160048/EN-US/)

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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