When you try to open an icon in Windows 95 (particularly, the My Computer,
Microsoft Exchange Inbox, Recycle Bin, or Control Panel icon), you may
receive the following error message:
Explorer:
This program has performed an illegal operation and will be shut
down.
If you click the Details button, the following information is displayed:
EXPLORER caused a divide error in module SHELL32.DLL at
0137:7fe1402f.
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This error may be caused by a combination of the following conditions:
| • | The horizontal spacing for icons is set too high or set to 0.
|
| • | You are using a video resolution of 640 x 480.
|
| • | The taskbar is placed at the left or right edge of the screen, and
has been expanded to larger than the default size.
|
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To correct this problem, use any one of the following methods:
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Method 1
Decrease the horizontal icon spacing. To do so, follow these steps:
| 1. | Use the right mouse button to click an empty area on the desktop,
and then click Properties on the menu that appears.
|
| 2. | On the Appearance tab, click Icon Spacing (Horizontal) in the Item
box, and then decrease the value in the Size box to a value
greater than 0.
|
| 3. | Click OK.
|
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Method 2
Change the video resolution so that it is greater than 640 x 480. To
do so, follow these steps:
| 1. | Use the right mouse button to click an empty area on the desktop,
and then click Properties on the menu that appears.
|
| 2. | On the Settings tab, move the Desktop Area slider one notch to the
right.
|
| 3. | Click OK.
|
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Method 3
Decrease the size of the taskbar.
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Method 4
Move the taskbar from the left or right edge of the screen to the top
or bottom of the screen.
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Microsoft has confirmed this to be a problem in Microsoft Windows 95. We
are researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.
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