Help and Support
 

powered byLive Search

AST StarCom Program Reports "Modem Hardware Failure"

View products that this article applies to.
Article ID:136590
Last Review:November 15, 2006
Revision:1.1
This article was previously published under Q136590
On This Page

SYMPTOMS

When you use the StarCom program included with AST Works, you may receive the following error message:
Modem Hardware Failure

Back to the top

CAUSE

The drivers that StarCom uses are incompatible with Windows 95.

Back to the top

RESOLUTION

To use StarCom in Windows 95, use one of the following methods:

Back to the top

Method 1

Restart your computer in MS-DOS mode, and then copy all the files from the Drivers\Audio\Ast folder on the Windows 95 CD-ROM to the Windows\System folder on the hard disk. After you copy these files, restart your computer.

Back to the top

Method 3

In Windows 95, install the driver by following these steps:

1.Click on the Windows 95 Start Button and select Settings. Then choose the Control Panel folder.
2.Choose the Add New Hardware icon, click Next and then the No button to prevent autodetection.
3.Select the Sound, video, and game controllers option from the list of hardware types.
4.Insert the disk containing the driver in drive A: and click the Have Disk button.
5.The name of the modem will be displayed. Choose OK and then click Finish.
6.A setup dialog box will be displayed. Follow the manufacturer's directions supplied with the modem for configuring the driver.

Back to the top

MORE INFORMATION

The StarCom program provides support for voice mail, caller ID, and other functions through your computer.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Back to the top

APPLIES TO
•Microsoft Windows 95

Back to the top

Keywords: 
kbappcompatibility KB136590

Back to the top

Article Translations

 

Other Support Options

  • Need More Help?
    Contact a Support professional by E-mail, Online or Phone.
  • Customer Service
    For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups
    Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.