Help and Support

PCI Device Settings Not Retained with Safe Recovery Option

Article ID:140905
Last Review:November 15, 2006
Revision:1.1
This article was previously published under Q140905

SYMPTOMS

If Windows 95 Setup is terminated abnormally after the hardware detection portion of Setup has run on a computer using PCI devices, the PCI device settings are not retained when you run Setup again and choose the Safe Recovery option. Specifically, settings for the keyboard, mouse, and display drivers are not retained.

Back to the top

CAUSE

Setup does not receive device information from all the enumerated branches when you use the Safe Recovery option.

Back to the top

RESOLUTION

To work around this problem, use either of the following methods:
Remove the PCI devices in Device Manager, and then use the Add New Hardware tool in Control Panel to redetect them.
Run Setup again and do not use the Safe Recovery option.

Back to the top

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 95. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Back to the top


APPLIES TO
Microsoft Windows 95

Back to the top

Keywords: 
KB140905

Back to the top

Article Translations

 

Other Support Options

  • Need More Help?
    Contact a Support professional by Email, Online or Phone.
  • Customer Service
    For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups
    Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.