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Emergency Recovery Utility Does Not Back Up Files

Retired KB ArticleThis article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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Article ID:141014
Last Review:November 15, 2006
Revision:1.1
This article was previously published under Q141014

SYMPTOMS

When you use the Emergency Recovery Utility (ERU) that is included on the Windows 95 CD-ROM to back up your configuration files, the utility may not work correctly. It may stop without any warning or error message.

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CAUSE

This behavior can occur if one or more of the default configuration files is missing.

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RESOLUTION

Verify that all the default configuration files exist on the hard disk.

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MORE INFORMATION

The ERU does not function properly if any of the following files are missing: 
   Autoexec.bat
   Command.com
   Config.sys
   Io.sys
   Msdos.sys
   Protocol.ini
   System.dat
   System.ini
   User.dat
   Win.ini
For additional information about the ERU, please see the following article in the Microsoft Knowledge Base:
139437 (http://support.microsoft.com/kb/139437/EN-US/) Windows 95 Emergency Recovery Utility

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APPLIES TO
•Microsoft Windows 95

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Keywords: 
KB141014

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