Help and Support

IIS Services Stop with Large Client Requests

Article ID:143484
Last Review:December 8, 2003
Revision:2.0
This article was previously published under Q143484

SYMPTOMS

Microsoft Internet Information Server services are stopped and a Dr. Watson error, which references the Inetinfo.exe process, is generated.

Back to the top

CAUSE

The Internet Information Server service stops when it receives a client request (such as URLs and headers) that contains between 4 and 8 kilobytes of data from a browser.

Back to the top

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
152734 (http://support.microsoft.com/kb/152734/EN-US/) How to Obtain the Latest Windows NT 4.0 Service Pack



For your convenience, the English version of this post-SP3 hotfix has been posted to the following Internet location. However, Microsoft recommends that you install Windows NT 4.0 Service Pack 4 to correct this problem.
ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/nt40/hotfixes-postSP3/iis-fix (ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/nt40/)

Back to the top

STATUS

Microsoft has confirmed this to be a problem in Internet Information Server versions 2.0 and 3.0. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Back to the top


APPLIES TO
Microsoft Windows NT Server 4.0, Terminal Server Edition
Microsoft Internet Information Server 2.0
Microsoft Internet Information Server 3.0
Microsoft Windows NT Server 4.0 Standard Edition

Back to the top

Keywords: 
kbbug kbfix kbfile KB143484

Back to the top

Article Translations

 

Related Support Centers

Other Support Options

  • Contact Microsoft
    Phone Numbers, Support Options and Pricing, Online Help, and more.
  • Customer Service
    For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups
    Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.