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Computer Hangs Sending Large Print Jobs to WFW 3.11 Server

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Article ID:154668
Last Review:November 15, 2006
Revision:1.1
This article was previously published under Q154668

SYMPTOMS

You may receive the following error message on a Windows for Workgroups 3.11 shared Windows Printing System print server:
Printers Folder
There was an error writing to LPTx: for the printer (x):
The network printer is no longer available. Contact your system administrator, or try using a different printer.

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CAUSE

This error can occur on the printer server when you send large print jobs from a Windows 95-based computer to a Windows for Workgroups 3.11 shared Windows Printing System printer. When this does occur, the Windows 95- based that sent the print job may stop responding (hang).

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RESOLUTION

On the Windows for Workgroups-based print server, increase the value for the NetHeapSize setting in the [386Enh] section of the System.ini file.

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STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

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MORE INFORMATION

The default value for the NetHeapSize setting is 20. This value can be increased in 4K increments.

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APPLIES TO
•Microsoft Windows 95

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Keywords: 
KB154668

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