When you run a Microsoft Office program, you may receive one or more of the following error messages: If you click Details, you receive an error message that is similar to the following: In addition, the amount of available random access memory in your System and graphics device interface (GDI) memory heaps may drop to a very low level (10 percent or less).

These problems may occur especially when you use Microsoft Word as your e-mail editor.

Back to the top

These problems may occur if the following conditions are true:

•	A printer driver for any of the following printers is installed on your computer: HP DeskJet 660C HP DeskJet 670c HP DeskJet 672c HP DeskJet 680C HP DeskJet 690C HP DeskJet 692C HP DeskJet 694C HP DeskJet 772C HP DeskJet 820 HP DeskJet 820C HP DeskJet 820CSE HP DeskJet 870Cse HP DeskJet 870Cxi HP DeskJet 890c HP LaserJet 6P HP LaserJet 4000 Lexmark 1250 -and-
•	One of these printers is the default printer.

Back to the top

You may be able to reduce the effects of this problem by doing one of the following:

•	It is possible that using an earlier version of the printer driver will correct the problem; however, this has not been confirmed by Microsoft.
•	It is also possible that the latest version of the printer driver will correct the problem. The latest versions of the printer drivers can be downloaded from the following Hewlett-Packard Internet web site: http://www.hp.com/ (http://www.hp.com/) The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.
•	Before you start the Microsoft Office program or any other program in which the problem may occur, set the default printer to a printer that is different from the printers listed in this article.
•	If you must use one of the printers listed in this article, do not print or view the document in print preview unless it is necessary. Every time you use the printer driver more memory is lost in your System and graphics device interface (GDI) memory heaps.
•	Save your work often.
•	If you start to encounter problems that are related to memory, save your work, quit all open programs, and then restart your computer.

Back to the top

The printers listed in this article do not contain their own memory; instead, the printer drivers are designed to use the computer memory when rendering and processing print jobs.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Back to the top