Fatal Exception Error Running Add New Hardware Wizard This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
This article was previously published under Q166047 SYMPTOMS
After you install the Hewlett-Packard (HP) OfficeJet Series 300 printer
driver and Device Manager software, any attempt to detect new hardware
using the Add New Hardware Wizard may cause a fatal exception error 06,
0E, 0C, or 0D.
CAUSE
The HP OfficeJet Series 300 Device Manager contends with Windows 95 for
control of Plug and Play.
RESOLUTION
Start the Close Program dialog box by pressing CTRL+ALT+DELETE. Click
HPOJDMAN in the list of tasks, and then click End Task.
STATUS
Contact Hewlett-Packard Technical Support for more information.
MORE INFORMATION
The problem occurs only when the HP OfficeJet Series 300 Device Manager
(Hpodjman.exe) is running. The HP installation process sets up a shortcut
in the Startup folder that runs "Hpojdman.exe /AUTOPROMPT." This causes
Hpojdman.exe to run in the background.
The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or other- wise, regarding this product's performance or reliability.
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