Help and Support
 

powered byLive Search

Cannot Connect to a Dell Dial-Up Networking Server

View products that this article applies to.
Article ID:172778
Last Review:January 20, 2007
Revision:1.2
This article was previously published under Q172778

SYMPTOMS

When you attempt to connect to a Dell computer that is running Dial-Up Networking Server and is equipped with a US Robotics Sportster 33.6 Plug and Play modem, the Dell computer may close the dial-up connection before your user name and password can be verified. The Dell computer models affected are:
•Dimension Pxxxa/Mxxxa
•Dimension XPS Hxxx
•Dimension XPS Mxxxs
•Dimension XPS Proxxxn
•Dimension XPS Pxxxs

Back to the top

CAUSE

This problem is caused by a configuration file for the US Robotics modem that is included with the Dell computer.

Back to the top

RESOLUTION

To resolve this issue, obtain the Mdmusrvi.exe file from Dell Technical Support or from the Dell Web site. This file is a self-extracting compressed file containing a replacement Mdmusrvi.inf file for the modem.

Back to the top

MORE INFORMATION

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Back to the top

APPLIES TO
•Microsoft Windows 95
•Microsoft Plus! 95 Standard Edition

Back to the top

Keywords: 
kbdialup KB172778

Back to the top

Article Translations

 

Other Support Options

  • Need More Help?
    Contact a Support professional by Email, Online or Phone.
  • Customer Service
    For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups
    Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.