Error Message Installing Adobe PhotoShop 4.0.1 in Windows 95
This article was previously published under Q173219 SYMPTOMS
You may receive the following error message when you are installing Adobe
PhotoShop 4.0.1:
Setup has encountered a problem. Please report
file='common/info01.c', line='253' to Microsoft Product Support.
CAUSE
This error message can occur if you are installing PhotoShop 4.0.1 from a
CD-ROM drive using real-mode CD-ROM drivers. The error message may occur
when PhotoShop 4.0.1 Setup is installing the Adobe PostScript printer
driver.
RESOLUTION
Install a protected-mode CD-ROM driver from your original Windows 95 disks
or CD-ROM, or from the manufacturer of the CD-ROM drive.
To install a protected-mode driver for your CD-ROM drive, click Start, point to Help, click the Index tab, type cd-rom, and then double-click the "Installing" topic. Note that this method works only if your CD-ROM drive supports a protected-mode driver included with Windows 95. For information about determining whether Windows 95 supports your CD-ROM drive in protected mode, please see the following article in the Microsoft Knowledge Base: 151634 (http://support.microsoft.com/kb/151634/EN-US/) Protected-mode CD-ROM Drive Support in Windows
If Windows 95 does not include a protected-mode driver for your CD-ROM
drive, contact the manufacturer of the CD-ROM drive to determine whether
a protected-mode driver is available from the manufacturer.
If your CD-ROM drive does not support protected-mode drivers, contact Adobe for other possible resolutions to the issue.
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